Ratings based on 139 Verified Reviews

4.9 out of 5
91% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from lancs

Posted 22-Jan-2018
Top hotel , with ideal location in central London
Comment from Hotel Management
25-Jan-2018 by Laura Sharpe, GM , Hotel Management
Thank you for your lovely feedback
5 out of 5
by Jeremy

Posted 20-Nov-2017 on Hotels
Comment from Hotel Management
23-Nov-2017
Thank you for your rating
5 out of 5
by Margaret

Fun decor, serious hospitality!

Posted 06-Nov-2017 on Hotels
This was our second stay at a Firmdale hotel and once again we were not disappointed. The service was impeccable and the hotel and amenities are fantastic - a nicely sized room with very comfortable bed, lighted closets, large bathroom with soaking tub and a separate forceful shower. The stylish and whimsical art and decor add a fun vibe (not to mention the bowling alley - we'd like to come back and have a party!) We also enjoyed a delicious afternoon tea and later a late-night snack in the restaurant (which is quite popular as a night-life point, it turns out!) Close to all the theatres, lots of shopping, historical sites, and very central for easy access to neighborhoods all over London. Perfect!
Comment from Hotel Management
15-Nov-2017
Thank you for taking the time to write such a wonderful review on your recent stay with us at Ham Yard. I hope that we can welcome you back in the near future Kind regards Laura Sharpe General Manager
5 out of 5
by Lauren

The best

Posted 01-Nov-2017 on Hotels
Arrived from a red eye and the staff was so helpful in handling our early arrival. Could not have asked for better service. The rooms are comfortable, spotlessly clean and have great decor. Bathroom was a dream - good water pressure, clean and spacious. Room service was exceptionally fast. New go to spot to stay in London!
Comment from Hotel Management
15-Nov-2017
Thank you for taking the time to write such a wonderful review on your recent stay with us at Ham Yard. I hope that we can welcome you back in the near future Kind regards Laura Sharpe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Switzerland

Home away from Home !

Posted 16-Oct-2017
We have stayed at almost all Firmdale Hotels in UK and US. Ham Yard is one of our favourites . The place, atmosphere, rooms and service is fantastic. You always have the feeling you are the first to stay in a room. They are spotless!!!. This weekend we stayed with our son and daughter in law who was getting married. The Hotel gave us nice rooms and when they realised this was a wedding they send a small weeding cake and Champagne up to the room and in the evening flower decoration. In the evening you have a very nice vibe in the bar and common areas. The quality of the restaurant in Ham Yard is slightly lower than the rest of the Hotel. Decoration and service is fantastic. We are staying at a Firmdale next time in London.
Comment from Hotel Management
15-Nov-2017 by Laura Sharpe, General Manager , Hotel Management
Thank you for taking the time to write such a wonderful review on your recent stay with us at Ham Yard. I hope that we can welcome you back in the near future
5 out of 5
by A verified traveller

Posted 02-Oct-2017 on Hotels
Comment from Hotel Management
12-Oct-2017
Thank you for your rating
5 out of 5
Recommended
for Everyone
by A verified traveller from New York City

Posted 12-Sep-2017
Pros: Cleanliness, attention to detail, management showed a very high level of caring for their guests!
Location: Location is in a quite busy area so there are a variety of things to do and many restaurants and bars.
Enjoyed our stay very much! Would definitely stay again!
Comment from Hotel Management
18-Sep-2017 by Laura Sharpe General Manager , Hotel Management
Thank you for your lovely comments
5 out of 5
Recommended
for Everyone
by A verified traveller

Treated better than the Queen

Posted 07-Sep-2017 on Orbitz
I would recommend this hotel to anyone I love. Flawless staff and facility.
Comment from Hotel Management
18-Sep-2017 by Laura Sharpe, General Manager , Hotel Management
Thank you for taking the time to write such lovely feedback
5 out of 5
by Devin

Posted 06-Sep-2017 on Hotels
Location was amazing as was the service. A little noisy early in the morning, but otherwise perfect.
Comment from Hotel Management
18-Sep-2017
Thank you for taking the time to review your stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2017
This is a hip and beautiful hotel in a great location for Theater!
Comment from Hotel Management
23-Aug-2017 by Laura Sharpe, General Manager , Hotel Management
Thank you for your rating and your comments