Ratings based on 145 Verified Reviews

4.9 out of 5
87% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Alderley Edge, Cheshire, UK

Posted 14-Jun-2018
Excellent central London location in a stylish hotel with beautiful decor. However for the price paid I’d have expected a television in the room that didn’t have a consistently poor/intermittent signal and would also have hoped for a kettle with coffee and tea making facilities - surprisingly absent despite the very well stocked mini-bar.
Comment from Hotel Management
18-Jun-2018 by Laura Sharpe, General Manager , Hotel Management
Thank you for your rating and feedback, I hope we can welcome you back to Ham Yard soon
5 out of 5
by a verified traveller

Posted 22-May-2018
PHENOMENAL. That is really the best way to describe our stay at this beautiful hotel. Beyond it's beautiful decor and close attention to detail, the service and hospitality was top notch. We enjoyed spending time on the hotel grounds, and wish we would have had a chance to visit the spa and eat at the restaurants. I highly recommend taking advantage of all the hotel has to offer- I will make sure to do so when I return. On a more detailed note- my brother was sick during our stay, and the hotel went out of their way to make sure he was ok and had everything he needed. Everyone from the concierge, to the doormen and restaurant staff were personable and friendly. My only con (if I had to come up with one) is that the hotel rooms did not have automatic curtains or blinds, they had to be wound by hand, which was only hard because they are so heavy. Thank you again for a lovely stay!
Comment from Hotel Management
23-May-2018 by Laura Sharpe , Hotel Management
Thank you for your wonderful comments we hope we can welcome you back soon
5 out of 5
Recommended
for Everyone
by a verified traveller from Canterbury

Classy Hotel

Posted 16-Apr-2018
Classy hotel, fab decor, top quality, immaculately clean, great attention to detail, relaxed and informal, great location close to Piccadilly Circus. 5 star service, friendly professional staff. Pricey but worth it.
Comment from Hotel Management
24-Apr-2018 by Laura Sharpe, General Manager , Hotel Management
Thank you for taking the time to write such a lovely review following your stay with us, we hope to welcome you back very soon Kind regards
5 out of 5
Recommended
for Everyone
by a verified traveller from lancs

Posted 22-Jan-2018
Top hotel , with ideal location in central London
Comment from Hotel Management
25-Jan-2018 by Laura Sharpe, GM , Hotel Management
Thank you for your lovely feedback
5 out of 5
by a verified traveller

Awesome

Posted 09-Jan-2018 on Hotels
Awesome hotel, great staff and a superb restaurant
Comment from Hotel Management
25-Jan-2018 by Laura Sharpe, GM, Hotel Management
Thank you for your lovely feedback
5 out of 5
by Jeremy

Posted 20-Nov-2017 on Hotels
Comment from Hotel Management
23-Nov-2017
Thank you for your rating
5 out of 5
by Margaret

Fun decor, serious hospitality!

Posted 06-Nov-2017 on Hotels
This was our second stay at a Firmdale hotel and once again we were not disappointed. The service was impeccable and the hotel and amenities are fantastic - a nicely sized room with very comfortable bed, lighted closets, large bathroom with soaking tub and a separate forceful shower. The stylish and whimsical art and decor add a fun vibe (not to mention the bowling alley - we'd like to come back and have a party!) We also enjoyed a delicious afternoon tea and later a late-night snack in the restaurant (which is quite popular as a night-life point, it turns out!) Close to all the theatres, lots of shopping, historical sites, and very central for easy access to neighborhoods all over London. Perfect!
Comment from Hotel Management
15-Nov-2017
Thank you for taking the time to write such a wonderful review on your recent stay with us at Ham Yard. I hope that we can welcome you back in the near future Kind regards Laura Sharpe General Manager
5 out of 5
by Lauren

The best

Posted 01-Nov-2017 on Hotels
Arrived from a red eye and the staff was so helpful in handling our early arrival. Could not have asked for better service. The rooms are comfortable, spotlessly clean and have great decor. Bathroom was a dream - good water pressure, clean and spacious. Room service was exceptionally fast. New go to spot to stay in London!
Comment from Hotel Management
15-Nov-2017
Thank you for taking the time to write such a wonderful review on your recent stay with us at Ham Yard. I hope that we can welcome you back in the near future Kind regards Laura Sharpe General Manager
5 out of 5
Recommended
for Everyone
by a verified traveller from Switzerland

Home away from Home !

Posted 16-Oct-2017
We have stayed at almost all Firmdale Hotels in UK and US. Ham Yard is one of our favourites . The place, atmosphere, rooms and service is fantastic. You always have the feeling you are the first to stay in a room. They are spotless!!!. This weekend we stayed with our son and daughter in law who was getting married. The Hotel gave us nice rooms and when they realised this was a wedding they send a small weeding cake and Champagne up to the room and in the evening flower decoration. In the evening you have a very nice vibe in the bar and common areas. The quality of the restaurant in Ham Yard is slightly lower than the rest of the Hotel. Decoration and service is fantastic. We are staying at a Firmdale next time in London.
Comment from Hotel Management
15-Nov-2017 by Laura Sharpe, General Manager , Hotel Management
Thank you for taking the time to write such a wonderful review on your recent stay with us at Ham Yard. I hope that we can welcome you back in the near future
5 out of 5
by a verified traveller

Posted 02-Oct-2017 on Hotels
Comment from Hotel Management
12-Oct-2017
Thank you for your rating