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Reviews of Gresham Hotel

2.5 out of 5
Gresham Hotel
116 Sussex Gardens, Paddington, London, England

Reviews

6.6
Rating 10 - Excellent. 93 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 363 out of 1001 reviews" "
Rating 4 - Poor. 148 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our family stayed there for 6 days. Pros: cleanness, staff, breakfast is so great Cons: wifi is terrible and broke every 2 minutes. The heater in the room is not good and we have to cover 3 carpets
Stayed 6 nights in Apr 2024

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable value. Useful location. Some small items could be easily and cheaply corrected - management should periodically visit each room while playing the role of a critical and demanding guest, and attend to the little details whose correction would transform a "good" to an "excellent".
Stayed 1 night in Apr 2024

4/10 Poor

Vahan, WINNETKA

Travelled with family
Liked: Staff & service
Mattresses are very old you can hear the springs when you move around shower is disaster the hot and cold water is very hard to adjust very tight space hardly to move inside the shower room I don’t recommend it but staff are so good .
Stayed 6 nights in Dec 2023

8/10 Good

Finley

Stayed 1 night in Dec 2023

10/10 Excellent

Rui

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Jesús Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Nov 2023

6/10 Okay

Gareth

Liked: Cleanliness, staff & service
Close to amenities
Stayed 1 night in Nov 2023

8/10 Good

Richard

Liked: Staff & service
Stay near Paddington station
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
ok for short stays
Hotel very clean . Breakfast was ok . The lift struggled as it is also used by staff cleaning and it is set so that it goes to the floor from where it has been called . Spent 10 mintues going up and down building . room adequately furnished and had good lighting and sockets . However sink very small so difficult to fill kettle. No plug for bathroom sink .Hot water very slow to come though, therefore possible to think there is not hot water . Difficult to read in bed as not head board, when you sit up and lean against the wall bed tends to more. Hotel is fine for short stays and very convenient to paddington
Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in a great location
Room was spotless and a good size. Bathroom was excellent. There was a good selection of breakfast items. I would highly recommend The Gresham.
Stayed 2 nights in Oct 2023

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issue after issue!!!
I really wish we hadn't booked and paid for this hotel in advance because we HATED staying here! The issues never stopped! Here we go: 1. First night checking in, they didn't have one of our days listed as being booked and blamed it on hotels.com even though i had already paid for it. 2. The second day, the power went out in our room. They offered no solution whatsoever. No flashlights, no candles, nothing. We had to shower, change, etc without power and use our phone flashlights to navigate in the room. Additonally, it was extremly hot because we were in an attic room with no working cooling system. We had to find a new hotel for the next day because they "couldn"t fix the power soon". 3. Upon complaining about the power the next day, they offered to refund us for that day and then charged us instead! We were out over $300 on the first few days of our vacation! It took us an in person visit and blunt words to get them to refund our money. It took four days for it to refund back to our account. 4. No consisent hot water in the showers and showers wouldnt drain quickly at all! Loved standing in my own filth while showering. 5. Extremly lumpy and uneven beds! Could feel every spring! 6. Grimey carpet that i wouldnt walk on in my bare feet. 7. Horrible smoke smells in the halls. I will never ever stay here again! The only positive thing we took away from staying here was the lovely, sweet lady serving English breakfast. That is it. Horrible experience overall!
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Issue after issue!!
I really wish i hadn't booked this hotel in advance and paid in full, because we hated staying here. The hotel lost one of my reservations and blamed it on Hotels.com the first night we arrived. The second day and full night we were there, the power went out completley and we were not offered any sort of solution whatsoever. We had to shower and change in the dark. No flashlights offered, no candles offered, nothing. Additionally, our room was piping hot because it was on the attic floor without power. They offered to refund our night for the power mishap and then proceeded to charge us instead! We were out around $300 at the beginning of our vacation. We canceled our third day and found another hotel because they "couldn't fix the power anytime soon." It took them four days and an in person blunt reminder for them to fully reverse the charge and refund us. The beds were horribly uncomfortable. They were just placed on box springs on the floor and we could feel every spring in the mattress. They were lumpy and uneven. The only thing that was enjoyable was the incredibly sweet woman who served English breakfast every morning. She was the ONLY positive thing that we took away from this place.
Stayed 2 nights in Sep 2023

8/10 Good

ROBYN

Stayed 5 nights in Aug 2023

8/10 Good

richard

Travelled with family and small children
Liked: Cleanliness, staff & service
5 mins walk from Paddington railway station and 10min walk to Kensington Gardens. Friendly helpful staff, clean and small ensuite (as expected) room. Basic but satisfactory breakfast options. Perfect base to explore London for the night at a good price.
Stayed 1 night in Aug 2023

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic for London visiting
Great to stop at for a basic base for visiting London. Short walk away from Paddington Station. Able to store bags beforehand and after checking out too. Hot breakfast is 2 eggs, bean's and a sausage. There is plenty of other bits to chose from toast, jams/spreads, cereals, cheese, boiled eggs etc.
Stayed 3 nights in Jul 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful team
Stayed 1 night in Jun 2023

6/10 Okay

Atul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location , hotel needs some investment in everything , rooms , carpets , bathrooms etc . Very expensive , you’re just paying for the location.
Stayed 2 nights in Jul 2023

4/10 Poor

Keith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Stayed 2 nights in Jun 2023

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, staff & service
Good affordable B&B Great breakfast, everywhere very clean
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Irene

Stayed 1 night in Jun 2023

10/10 Excellent

Emily

Stayed 1 night in Feb 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay . Room nice and warm .
Stayed 2 nights in Dec 2022

8/10 Good

Maurizio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and with enough space, the breakfast is good but with limited options. The staff is kind and very helpful.

8/10 Good

Andrew

Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
OK for a one night. Stay
The hotel is very shabby, and is in need of redecoration, and updating. Curtains need attention due to them hanging of the rails and not able to close properly. Lack of sockets in rooms. A once nice hotel but sadly in this condition, no more.
Stayed 1 night in Sep 2022

10/10 Excellent

Annette

Stayed 2 nights in Jul 2022

6/10 Okay

Garry

Stayed 1 night in Jul 2022

10/10 Excellent

Garry

Stayed 1 night in Jul 2022

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Paddington is easy to get to with shops and restaurants close by the hotel. A working lift was available plus 3 staircases to get to our room which was clean and tidy. Due to Covid breakfast was unavailable, I've stayed here before Covid and food was good then. A happy place, at a good price, to stay for a couple of nights. Fire doors and uncarpeted stairs a little noisy but generally quiet. Nearby areas were a bit scruffy but hotel was decent.
Stayed 2 nights in May 2022

10/10 Excellent

David

Stayed 1 night in May 2022

10/10 Excellent

Jaimes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly & helpful. Have stayed before so was easy choice.
Stayed 2 nights in Apr 2022

6/10 Okay

Craig

Business traveller
Disliked: Property conditions & facilities
Dated and pretty run down
Pretty dated and run down tired looking low budget hotel.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night Away.
Nice hotel where we have stayed before and would stay again. Clean and comfortable.
Stayed 1 night in Mar 2022

8/10 Good

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Adam

Stayed 1 night in Mar 2022

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Robin, Santa Fe

Liked: Cleanliness, staff & service
Checking in was fast and friendly. Elevator was slow had to press floor # several times for it to go . I knew room was going to be small , but this was uncomfortably small ( I had an extra large luggage and carry on ) . Small shower and sink , did have a shelf to put stuff. Room had drawer space and closet. Window open to let in fresh air . There was also a small fan if needed. I guess with saying all that it was ok for one night . Close to Paddington Station and Kensington Park. Would I stay there again , maybe , if the price stays cheap. I paid $ 67.00
Stayed 1 night in Mar 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable,
Great stay, clean room
Stayed 3 nights in Mar 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great- affordable place
Great stay, friendly staff, clean room. Close to paddington station. If your arriving from Heathrow airport- you can take the press to paddington. 5min walk. Restaurant and pub close walking distant
Stayed 3 nights in Mar 2022

8/10 Good

THOMAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
good
Stayed 1 night in Mar 2022

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at a good price
If you just need a bed for the night, we wanted cheap and cheerful, great location and service. Rooms were clean. Would stay again.
Stayed 1 night in Feb 2022

8/10 Good

Syed

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Over all room was dusty shower wasn’t working only two drops of water was coming through the shower head. water was too hot nearly burnt myself no socket plugs next to the bed had to search for the socket behind draws which was a mission finally unplug the tv and charged my phone. no bath towels furniture backdated other than That it was fine the receptionist was a lovely lady 👍
Stayed 1 night in Dec 2021