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Reviews of Four Points by Sheraton London

3 out of 5
Four Points by Sheraton London
1150 Wellington Road South, London, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

8/10 Good

Lorri

Travelled with group
Liked: Cleanliness, staff & service
Excellent check in
Stayed 1 night in Apr 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property a few times now. The staff are ALWAYS fantastic. The pool is clean and warm. I find using the pool around 8:30 - 9 pm best as the kids are usually gone to bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Cayley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Clean, well appointed and the bed was to die for.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff from the front desk to the cleaning staff.
Stayed 2 nights in Mar 2024

8/10 Good

adam

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and provided assistance when required
Stayed 1 night in Feb 2024

2/10 Terrible

Justine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
An entire hockey team in the hall talking and playing with mini hockey nets til 1030 at night to the point we could not hear our own TV down the hall. Screaming, hollering, my own child could not sleep. Room above us left their child to cry for 5 hours all night. Did not relax, did not rest. Woke up more tired than the day before. Worst hotel stay I’ve had in years.

10/10 Excellent

Brenda

We frequent this hotel as it is an updated clean spacious place. The room was comfortable the bed was comfortable the service was great - they have a nice cool lounge that serves food and drink Staff at the front desk always friendly and courteous!great place tonstay
Stayed 1 night in Mar 2024

10/10 Excellent

Joyette

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dinner in dining room wasn’t great. Not a lot of expected flavor in the pasta dishes or risotto! Probably should have stuck to sandwiches.
Stayed 1 night in Feb 2024

10/10 Excellent

Carla, Bowmanville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the staff was very helpful
Stayed 1 night in Feb 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property as described… thought breakfast was included. Guess I read that wrong.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of open space in lobby and room. Very clean, accessible. Lots of parking and walkable to various restaurants and mall.
Stayed 1 night in Feb 2024

8/10 Good

Maurizio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The exterior is a bit drab and doesn’t have great curb appeal.
Stayed 1 night in Feb 2024

8/10 Good

Dennis

Stayed 7 nights in Feb 2024

10/10 Excellent

Josh

Stayed 1 night in Feb 2024

10/10 Excellent

Shane

Stayed 1 night in Feb 2024

10/10 Excellent

Lyse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming. Cleaning staff went above and beyond. Room very clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out was quick and simple and having a breakfast buffet within the building and being walking distance away from a handful of stores and restaurants was really convenient as well
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mubarak was great… the staff and the room was wonderful. Ate dinner in the restaurant in the hotel and the food was top notch. Only thing I didn’t like was the extremely long walk from the elevator to my room. With a bummed knee, makes doing the stairs impossible but the walk was like forever. Other than that I have no complaints. I would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
this was a great room, clean renovated, comfortable - i was really happy as i was staying 5 nights and it was exactly what was promised ( a conitnental breakfast would be nice but since i had a car this was not an issue - Starbucks was just a km or 2 down the road :)
Stayed 5 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Travelled with family
We never had hot water in the shower to the point it was a nice, soothing, hot shower. The first day it was lukewarm and the second much not that much different.
Stayed 2 nights in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

david

Stayed 1 night in Jan 2024

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, staff & service
Hotel needs some additional care and attention
The first room that I was offered smelled horribly of smoke while they did put me in another room immediately that room had a broken window and some of the amenities were completely depleted. I’ve stayed at this exact hotel countless times over the last two years and this is the first time I have ever experienced any issues at all. Hoping that they sort everything out and they get back to the excellent service that I have known to come to expect.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael, Ennismore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Rooms d9nt make up for bad service
This hotel does it accept visa-debit or MC-debit to leave a deposit for incidentals but you are not made aware of this until you have completed your reservation. I made a last minute reservation due to a snow storm and when i called to try to make other arrangements with them they were not willing to assist. I was essentially told I would not be able to check in despite having already paid for the room. When inarriced at the hotel they did allow me to leave a cash deposit but at double the amount inwas told would be held on a credit card. This is all despite being a Marriott Bonvoy member and not having this issue at any other Marriott property. When i checked in I requested a late check-out. Inwas told i would need to call fromt desk in the morning to request. This defeats the purpose of a late check-out to sleep in if you have tonwake up to call back to make the request. I asked if a note could be left for thebl morning desk staff. I was told 8t would be however when i called just to be sure, they had not been informed. A late check-out was approvwd and despite this, housekeeping was at the door 30 minutes before even the regular check-out time! The rooms are very nice, clean and comfortable but the cuatomer service leaves much to be desired.
Stayed 1 night in Jan 2024

8/10 Good

Wuluke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Victoria

Travelled with family
We really enjoyed our first visit a few weeks earlier. This visit we all felt it was "meh". Our room didn't feel thoroughly cleaned. There was a rattling sounds from our bathroom ceiling that couldn't be resolved. A weird smell when we arrived. That we think was a stinkbug the kids caught on night 1 as the smell subsided afterwards. Overall, a decent hotel but we'll be trying another for our next visit to London.
Stayed 3 nights in Jan 2024

10/10 Excellent

Hussein

Stayed 3 nights in Dec 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
We enjoyed how close to restaurants. Did not enjoy the lack of privacy. Blinds in room did not work. Improperly installed behind curtain hooks not allowing blinds to move shut. when I complained the next morning the moved furniture out of the way to show us behind the fixed curtain was a string for a blind
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Nancy Jean Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Travelled with family
We stayed in a suite which was nicely decorated and offered the perfect amount of space for the two teens I travelled with. Conveniently located near highway, shopping, activities. This will be our “go to” when visiting London
Stayed 3 nights in Dec 2023

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Terry

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Kristina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no complaints! More up to date coffee machine such as a Keurig machine would be a nice update.
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming upon arrival. The rooms are perfect! The bedroom can be closed off from the sitting area. There is a separate sink/makeup area outside of the bathroom to allow multiple people to get ready at the same time. I definitely recommend staying here.
Stayed 1 night in Nov 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Everything was great
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kelly

Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay. Clean. Lovely room. Great food. Wonderful and helpful staff. Highly recommend.
Stayed 1 night in Nov 2023