Ratings based on 487 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Most convenient location to all things touristy!

Posted 27-Jan-2016
Pros: Service and location
Cons: Little noisy with construction nearby
Location: Ideal location...walking distance and close to Westminster Abbey, Buckingham Palace, Big Ben. Tube station across the road
Location was great. Next to tube. Many landmarks within walking distance or via subway. George at front desk was exceptional. Remembered we travelled from OZ to see Chelsea and had arranged nice gesture of cakes prior to kick off wishing us well.
5 out of 5
Recommended
for Everyone
by A verified traveller from Guildford

Lovely weekend stay.

Posted 25-Jan-2016
Pros: The requested early check at noon was accommodated. Rooms were very quite and well soundproofed.
Location: Close to Parliament square so easy access to central London.
My only criticism was whilst having after dinner drinks at the bar, the waiter dropped a glass of port on our table which shattered and sprayed us with port. We understand accidents happen. He apologised and replaced it together with my lemon tea that now had port in it but we were still charged for the drinks. It would have been a nice gesture to offer them complementary rather than full price plus 12.5% service charge added too!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2016
Fantastic hotel and restaurant/bar setup. Definitely will stay here again when im back in london
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

quite,great location near the tube & attractions

Posted 15-Jan-2016
Pros: good standard, recently refurbished. staff were very helpful and knowledgeable.
Cons: room cold and air con difficult to alter [didn't mention this at the time]. twin beds side by side rather than separate.
Location: within walking distance to St James Park, Buckingham Palace, Tate, Southbank and other tourist attractions
hotel gave us a welcome bottle of champagne as it was my birthday which was greatly appreciated. we also ate in the bar one afternoon and had drinks in the evening. good value and comfortable surroundings. we were travelling as friends for a birthday weekend so shared a room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent magnifique top du top!!!!!!

Posted 02-Jan-2016
À retourner encore!!!!!Service impeccable et très accueillant. Proche de Buckingham Palace Trafalgare Square Big Ben Eye London.
5 out of 5
Recommended
for Everyone
by A verified traveller from A, Atlanta Ga

Surpassed Expectations!

Posted 24-Dec-2015
My husband and I stayed at this fine hotel for a week. Throughout our stay the hotel staff from doorman to room service far exceeded our expectations. The room was spacious and comfortable with amenities that were in keeping with a 5-star experience. The doorman, front desk, bellman, concierge, room service, house keeping and executive lounge were all exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveller from brooklyn

Posted 22-Dec-2015
Just nice, modern and very clean, great staff. It is across the street from the underground and Starbucks. Really really great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from W

Near Buckingham Palace

Posted 11-Dec-2015
Lovely hotel, highly recommend. Room comfortable altho could not seem to work ac, was either like a sauna or an igloo. Would stay here again
3 out of 5
by A verified traveller

Posted 07-Dec-2015
The Hotel was clean and comfortable but pricey... I was dissaponinted to note that breakfast was not included and even more irritated to find dthat there was a £12 chage for use of the Internet, I really dont think that this is reasoable in this day and age. I didn't mind paying a siificant charge for the nights stay but do dislike being charged extras on top
5 out of 5
Recommended
for Everyone
by A verified traveller from Ga

wonderful experience

Posted 05-Dec-2015
The staff is excellent were very helpful in every way. The location is amazing could not be closer to the tube station. We stayed on London for two weeks in three hotels the Conrad Being the 2nd of our stay. Even thought the last one was the #1 boutique hotel in London I still was considering leaving to go back to the Conrad. This is the only place I will stay in London.