Ratings based on 672 Verified Reviews

4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2017
our new favorite London hotel. Great location, across from the tube, wonderful helpful staff, good gym
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Amazing staff, great location, highly recommend!!

Posted 08-May-2017
Pros: Staff, location, facility.
From the second we stepped into our hotel, we received the best customer service that you would want in a hotel. Every single staff member did an amazing job at trying to help us enjoy our stay. The front desk attendant checked us in quickly, accommodated our requests, and toured us through the facility and our rooms. The concierge and doormen were expedient and thorough in getting us to where we wanted to go and providing us with helpful info. The staff in the executive lounge made it seem like it was their life's mission to help us enjoy our stay. The location couldn't have been more convenient to all of the major places that we wanted to see. I highly recommend this hotel without any reservation.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in London

Posted 27-Apr-2017
Perfect location. Clean and modern. Friendly staff. Will definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location, fantastic staff

Posted 24-Apr-2017
We arrived very early from an over night flight. The staff were extremely friendly and helpful. They sent us up to the executive club room to wait for our room to be ready which was very useful as our daughter was feeling unwell. Room was excellent, very spacious (even with a rollaway bed in) and comfortable. Just around the corner from Westminster Abbey so easy to get to the tourist sights.
5 out of 5
Recommended
for Everyone
by A verified traveller from Munich, Germany

Great hotel in central London

Posted 17-Apr-2017
Pros: Clean rooms, large rooms and a very friendly staff. The breakfast was great and the location is perfect.
Cons: Nothing comes to mind.
Location: You can walk the St. James park to Buckingham Palace in about 5 minutes. You can walk to Big Ben and Parliament in about 12 minutes.
The Conrad St. James is a great hotel across from (1 block down) St. James park and directly across from the St. James tube station. The hotel is very nice and the staff is even nicer. It is a pleasure when you see a well trained and responsive hotel staff. The room was luxurious and was quite large by London standards. The room was spotless and everything actually worked (well maintained also). The morning breakfast was substantial, a wide range of offerings and very tasty. The hotel is a five star and is extremely well located to do everything you want to do while you're in London. Love this place and would gladly stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, excellent staff, large rooms

Posted 11-Apr-2017
Pros: Large quiet rooms, excellent staff, location,
Cons: Nothing, everything is perfect there, don't change a thing!
Location: 30 second walk to tube station. Three minute walk to Westminster Abbey, one minute walk to pub.
Could not of been better, great hotel great location great staff,
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Quality hotel, great location

Posted 03-Apr-2017
Pros: The hotel was clean, modern, and roomy, especially for London. The bathroom was quite large and all the amenities were there to make you comfortable.
Cons: The faucets were unique and took some getting used to. They worked great, just not your standard faucets.
Location: Convenient to Buckingham Palace, St. James Park, Parliament, Westminster Abbey, Churchill's War Room, Big Ben, 10 Downing Street and the Thames.
Excellent quality hotel right across the street from St. James Station. I lost an item on my flight over and the staff assisted with tracking down the right people to contact to retrieve it. There were always staff at the ready to help with arrangements and just to open a door. The level of service is top notch.
5 out of 5
Recommended
for Everyone
by A verified traveller

First Class hotel

Posted 01-Apr-2017
This hotel is a first class hotel with excellent furnishings, professional staff and everything you would expect from a very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bellevue, WA

Great experience again!

Posted 31-Mar-2017
Second time at the Conrad St. James and just as great as the first stay. Fabulous location, nice Executive Lounge, restaurants, and facilities. Absolutely nothing to complain about on this stay!
5 out of 5
Recommended
for Business Travellers
by A verified traveller

nice hotel, close to metro, friendly staff

Posted 29-Mar-2017
Second time in the hotel, great location close to big Ben and Westminster and close to the underground. Close to St James park. Friendly staff, nice breakfast, clean rooms.