Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from New York

Great staff, great location

Posted 25-Apr-2016
Pros: Staff, location
Location: This is a prime location in London. Westminster, London Eye, St. James Park, and many other attractions are within easy walking distance.
The hotel is perfectly situated to enjoy the attractions of London but in a peaceful, quiet area across the street from the St. James tube station, one stop from Westminster. The staff were exceptionally accommodating. When my husband fell ill near midnight on a weekend, the hotel staff immediately offered to send someone to the only open pharmacy at that hour. The bellboy returned more quickly than we could have expected and all we were charged for was the taxi fare and medication. When I developed a pain in my back, they arranged for a physical therapist to come to our room in less than an hour on a Sunday morning. At each turn, the staff were cheerful and friendly. Each individual seemed genuinely to want our stay to be as lovely as possible. On the one occasion when there was a delay in bringing us ice, they sent fruit and cookies to apologize. As for the amenities and room features, the room and especially the bathroom were spacious by London standards and the lobby has amusing sculptures. We have stayed many times in London and paid a great deal more but this was by far our best experience.
5 out of 5
by A verified traveller

London in a day

Posted 13-Apr-2016
The location is perfect. We had less than 24 hrs in the city. This was close to everything including the Underground across the street. Hotel staff were very kind and the room was excellent, clean, large, comfortable.
5 out of 5
by A verified traveller from Boston USA

Clean and close to tube.

Posted 09-Apr-2016
Staff was wonderful. Very safe neighborhood. Loved this place.
4 out of 5
by A verified traveller

Sehr gutes zentrales Hotel

Posted 27-Mar-2016
Positiver Eindruck, sauberes Zimmer, freundliches Personal, freies Wlan,
5 out of 5
by A verified traveller from Washington D.C.

Great hotel and location

Posted 21-Feb-2016
I enjoyed staying at this hotel immensely. The tube station was right across the street and the took us to all of the iconic spots. The only downside was that the room was very small, however, since we were out doing things all day this was not a huge concern.
5 out of 5
by A verified traveller from New York City

Friendly luxury hotel in central London.

Posted 21-Feb-2016
Pros: The courtesy and efficiency of all of the staff, the clean, quiet, comfortable room, the food, the central location, easy access to tube.
Location: Ideally situated for tourist activities. Across the street from a tube station, within walking distance of Westminster Abbey, Parliament, the Thames.
The Conrad London St. James provided the best hotel experience we've ever had. The staff was courteous, friendly, and always extremely helpful. The room was gorgeous, with an extremely comfortable bed, large and well-laid out bathroom, and plenty of space to store clothing and other things we had brought along. It was very quiet. There was no noise from traffic in the street (quite a feat in central London!) nor was there any sound of other guests, although the hotel was pretty full. The breakfast was excellent, with a generous buffet, as well as made-to-order food. The wait staff were friendly, courteous, and efficient, as were the hostesses who seated us every day. The front desk staff, concierge, wait staff, household staff, doormen-all made our experience in central London a completely happy and positive one. Thank you, Conrad London St. James.
5 out of 5
by A verified traveller from Leeds

Excellent Hotel!

Posted 20-Feb-2016
Fabulous location, excellent customer service, immaculate rooms, very peaceful and to top it off, superb gym facilities. Would definitely stay here again and recommend to others.
5 out of 5
by A verified traveller from US

Nice relaxing Hotel

Posted 15-Feb-2016
Quailty service amd a nicely appointed hotel, close to St James Tube
5 out of 5
by A verified traveller from Layous

Great hotel and good location

Posted 10-Feb-2016
Everything was great . Room, facilities were excellent.
5 out of 5
by A verified traveller from Australia

Most convenient location to all things touristy!

Posted 27-Jan-2016
Pros: Service and location
Cons: Little noisy with construction nearby
Location: Ideal location...walking distance and close to Westminster Abbey, Buckingham Palace, Big Ben. Tube station across the road
Location was great. Next to tube. Many landmarks within walking distance or via subway. George at front desk was exceptional. Remembered we travelled from OZ to see Chelsea and had arranged nice gesture of cakes prior to kick off wishing us well.