Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from new york

Posted 18-May-2016
Pros: Restaurant very good, concierge very helpful, great location
Cons: Shower area - water always seemed to get all over the bathroom floor
Location: Main attractions short walk, great area
Had a great stay, room clean, staff very helpful, complimentary breakfast was a bonus, concierge helped us on several occasions. They were very knowledgeable. Location was perfect- short walk to most things. My brother and I were traveling alone and felt very safe. Assisted us with many of our questions
5out of 5
by A verified traveller

Posted 18-May-2016
Excellent.
5out of 5
by A verified traveller

最高のおもてなしホテル

Posted 10-May-2016
Pros: 清潔、親切。
Cons: 警報が、夜9時ごろなり続け、みんなバスローブででてきたり、あわてて外に出る騒ぎでしたが、誤作動だったようでしたが、 何も説明がなく、よくわかりませんでした。
Location: とても静かで地下鉄駅が近く、最高です。
すべてのスタッフの対応がよく、朝食を無料でつけてくれて、最高でした。掃除が行き届いていて常にきれいでした。 特に、朝食会場のスタッフがとても親切でおもてなしの心がわかりました。また泊まりたいです。
5out of 5
by A verified traveller

Couldn't Ask For More!

Posted 09-May-2016
Pros: Staff, Efficiency, food, all was great.
Enjoyed very part of my stay. Thank you. A special thanks to the maintenance man, Mr Jamal.
5out of 5
by A verified traveller from Stuttgart

Super Lage und super Personal

Posted 09-May-2016
Pros: super Personal
Location: Zentral in London - viele Attraktionen und Sehenswürdigkeiten leicht zu Fuß erreichbar
Aufenthalt war sehr angenehm, Personal super freundlich und die Lage sehr zentral. Wir kommen sehr sehr gerne wieder.
5out of 5
by A verified traveller from New York

Great staff, great location

Posted 25-Apr-2016
Pros: Staff, location
Location: This is a prime location in London. Westminster, London Eye, St. James Park, and many other attractions are within easy walking distance.
The hotel is perfectly situated to enjoy the attractions of London but in a peaceful, quiet area across the street from the St. James tube station, one stop from Westminster. The staff were exceptionally accommodating. When my husband fell ill near midnight on a weekend, the hotel staff immediately offered to send someone to the only open pharmacy at that hour. The bellboy returned more quickly than we could have expected and all we were charged for was the taxi fare and medication. When I developed a pain in my back, they arranged for a physical therapist to come to our room in less than an hour on a Sunday morning. At each turn, the staff were cheerful and friendly. Each individual seemed genuinely to want our stay to be as lovely as possible. On the one occasion when there was a delay in bringing us ice, they sent fruit and cookies to apologize. As for the amenities and room features, the room and especially the bathroom were spacious by London standards and the lobby has amusing sculptures. We have stayed many times in London and paid a great deal more but this was by far our best experience.
5out of 5
by A verified traveller

London in a day

Posted 13-Apr-2016
The location is perfect. We had less than 24 hrs in the city. This was close to everything including the Underground across the street. Hotel staff were very kind and the room was excellent, clean, large, comfortable.
5out of 5
by A verified traveller from Boston USA

Clean and close to tube.

Posted 09-Apr-2016
Staff was wonderful. Very safe neighborhood. Loved this place.
4out of 5
by A verified traveller

Sehr gutes zentrales Hotel

Posted 27-Mar-2016
Positiver Eindruck, sauberes Zimmer, freundliches Personal, freies Wlan,
5out of 5
by A verified traveller

Terrific hotel.

Posted 27-Feb-2016 on Hotels
Absolutely lovely