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Reviews of CityGate Tower Bridge

3 out of 5
CityGate Tower Bridge
50 Vine Street, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 59 reviews" "
Rating 8 - Good. 18 out of 59 reviews" "
Rating 6 - Okay. 18 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 7 out of 59 reviews" "

7.6/10

Cleanliness

5.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

James, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Terrific apartment in an excellent location. Good broadband. One of the best places I’ve stayed.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
An up and down stay
Check in was a very frustrating experience. Apartment was not at the advertised address and even though staff were aware we required an early check in or baggage storage, we had to wait 2 hours to be let into the building and check in. Staff were also hard to get in contact with as there is no reception. The room itself was tidy. However, you can tell it has been a cheap renovation. Additionally, our bed was broken when we arrived. We couldn’t get this fixed until the next day. Also, another thing to be weary of is that the walls are quite thin. So you can hear quite a bit of noise through the night. Other than this is apartment was okay and it was handy to have a kitchen and washing machine. Also, it was very close to a tube station which was very convenient. Overall was an okay stay but would not stay here again. Much more convenient to stay in a hotel.
Stayed 3 nights in Jan 2018

2/10 Terrible

Milagrosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Non-existence Accomodation by CityGate Tower B
I have booked and paid for Citygate Tower Bridge, 50 Vine St London EC3N 2JY, and expected to stay in this accommodation, instead they allocated an apartment that is not what we paid for in -112 Whitechapel High St London E17PU. The bed was so bad that we can felt the metal spring. The next day I have to contact Hotel.com and made a complaint. This is a warning to future traveler who wants to booked this accommodation ....Citygate Tower Bridge, 50 Vine St London EC3N 2JY does not exist. Stay away from this accommodation. Read the reviews from other travelers who had the same bad experience. I wish I did.
Stayed 3 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL!
DO NOT BOOK THIS HOTEL! The location is different to the address advertised, hotel refuses to refund. Extremely bad customer service. Do yourself a favour and do not book this hotel!
Stayed 4 nights in Dec 2017

6/10 Okay

pendula, cheshire

Different place provided than i had booked?
Booked citygate but stayed at apartment block in whitechapel high street. Place was ok, price is good considering had apartment. Little dilapidated - plaster repairs, lamps broken, no fuse in the iron?? Otherwise it was fine and clean. Plenty of space and good cityviews Overall it was acceptable for one night
Stayed 1 night in Nov 2017

6/10 Okay

traveljunkie, Canada

Liked: Cleanliness, room comfort
Questionable safety
This would have been an overall good experience if someone hadn't tried to get into my room while I was in there. I had just come back from spending some time in the city when someone unlocked the door and tried to open it. Luckily I had the safety latch in place so they were unsuccessful. Or what if I had been out and my belongings were all there? I tried to contact the host and asked if someone tried to enter but they still haven't replied or even apologized. Because of that reason alone, I would never stay here again. Communication wasn't too bad. They finally contacted me back the day of to give me the appropriate address because yes, it's not 50 Vine Street. I was on the 19th floor so noise from the metro wasn't an issue. It was nice having it so close by however. View from the hotel/apartment was very nice.
Stayed 1 night in Oct 2017

6/10 Okay

Russell

Disliked: Staff & service, room comfort
CityGate TowerBridge - Not the location advertised
When you book CityGate Tower Bridge, you may or may not be getting a place at the listed address (50 Vine Street, , City of London). I our case the address of the unit we stayed at was 11-12 West Smithfield, London. I guess the 50 Vine Street location only has single king size beds. I got an email from them with instructions on how to get the keys to the place. In my email, I provided my travel plans and told them we would call when we arrived in London. On the day we were to check in I got a call about noon from the company asking about or travel plans...hey guys, check your email. I told them that our train arrives at three and we should be at the property at four, but we will call from the train station. Our train was about 45 minutes late and we called when we arrived at the station. The agent wondered where we were since they had someone waiting for us at the property since three. We previously told them we would call when we arrived. We made it to the property and the representative was upset that she had to wait so long...again not our fault. She gave us the key and left. The unit was ok...however there were no linens for the second bed. Also the street scene in the neighborhood is very vibrant with several pubs. Which is great unless you are trying to sleep. The unit has no AC and no fan. If you open the windows, you get all the noise from the street as well as a good dose of cigarette smoke. This place was good, but nothing special.
Stayed 4 nights in Jul 2017

6/10 Okay

Elizabeth, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy aapartment, morning market is a bit noisy
I will start off as others have said: booked it thinking we were staying at Tower Bridge. Found out later we were staying at Farringdon which was a bit disappointing. Nevertheless, apartment was clean and full kitchen available. If you are staying longer and want tv, it's tiny and reception is a bit dodgy. Thankfully, that's not what we were in London for. Bed was comfy. Overall it was okay. I knocked some points off due to the lack of clarity of apartment location and also the market noise. It is a night market so lots of hustle and bustle and noise from trucks unloading and loading all night.
Stayed 4 nights in Jun 2017

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab little apartment in a great location
Really nice little apartment, although did not look like photos which were shown when we booked. It was very clean and in an ideal location - not far from the tube, good bus links and easy to walk to more central parts of London. It was noisy in the evening but we did have to have the windows open as it was so warm. We used it more of somewhere to sleep so didn't spend much time in the apartment. Overall good, and would stay again
Stayed 3 nights in Jul 2017

6/10 Okay

Bobby, NYC

Disliked: Cleanliness, staff & service, room comfort
City Gate Apt - great location, not get apt.
Please be aware that the apartment is not located at 50 Vine Street, the address is 31 Monument St. This can be confusing and frustrating. The location of the apt, however, is ideal. It is walking distance to almost all sites and the tube is literally 2 mins from the apt. The only issue we had was the apt itself. It was not the cleanest nor was there any AC so the apt was very hot on our first night in London.
Stayed 5 nights in Jun 2017

8/10 Good

yvonne

Liked: Cleanliness, room comfort
Better value for a family or group of four
The apartment was okay, a bit worn but clean. Communication with owners very difficult. Communication with Hotels (yourselves) absolute rubbish. Three different Hotels staff, on three different occasions, promised to call me back and never did. Will never use your website again. YW
Stayed 3 nights in Jun 2017

8/10 Good

Elyse

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, but noisy.
Apartment was very nice to stay in with all amenities needed for a nice stay, but was very noisy from the street and the blinds are fairly transparent so the sun was shining into the bedroom at about 5am. Not having a reception made it a little difficult to check into the room, also, the host did not speak much English at all. The hotel is also no where near the address that is stated on Hotels.com and not where we were expecting the hotel to be at all. Nor are there signs out the front with the hotel name which made it even more difficult for check in.
Stayed 3 nights in Jun 2017

4/10 Poor

Dennis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Could have been so much better.
We were given extremely short notice that they would meet us at an apartment we hadn't booked without even acknowledging they had changed our booking. Ineffective curtains meant the bedroom was full of light from 4:30 to 21:30 daily. The apartment block and our apartment were very hot al the time. Adjusting the thermostat had no impact. Wifi would not work so we had to buy data at extra expense. We're met by non english speaker at apartment who was not able to explain anything about the apartment to us. They have not responded to my complaints emailed to them midway through our stay. Bed was excellent (but light and heat made it difficult to sleep). Could have been so much better given quality of apartment.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for East London
Excellent location very near The Aldgate East tube stop and across the street was buses we used ,clean and comfortable

10/10 Excellent

Agatha

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Location
I enjoyed my stay during a 3-day tour in London. The apartment hotel condo unit is fully equipped for all the things needed (timeshare style). & has an amazing view of the city both day & night. Everything is convenient (public transportation, grocery stores, coffee shops, etc.). It is basically located in the Heart of the City nearby the best tourists spots. It is a must return price wise as well.

4/10 Poor

sean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
WARNING - Not in the area advertised
Advertised as Tower Bridge, location some 3 miles away in a much worse area of London. Not very happy! Apartment was fine but has no reception, they wanted to charge me for late check-in. Late is any time after 6. Apartment itself is fine but the blackout curtains were 5 cm too small for the window at either side. That left the bedroom bright enough to read in from 5 am. Again, not very happy. The apartment was quite spacious and quite clean. Nothing in the way of consumables like dishwasher tablet or kitchen roll. Location is everything in London. Can’t recommend as they did not make it clear that the apartment was in a completely different location.

6/10 Okay

Majed

Liked: Cleanliness, property conditions & facilities, room comfort
Location, location, location.
The location was awesome. 5 minute walk to Tower bridge or the Tower of London. Confused on the pictures where the apartment was, so we found ourselves feeling stranded outside 50 Vine Street, which was a couple of blocks from the actual location. Tried calling and emailing to find where we were supposed d to be, but no one responded. The website also shows a picture of Farringdon tube station, so, the assumption is that is the closest one, however it was Tower Hill station ( which also 5 minutes away ). The kitchen was nice and a nice to stay connected with the wifi.

6/10 Okay

D

Liked: Cleanliness
Citygate-Londinium Tower apartment
A very clean little apartment in a great location. We did experience difficulties getting in contact with them, however when we did we got access to the apartment an hour or so earlier which was great. The bed and pillows need updating. Double bed that is so soft you can feel the springs and pillows that are almost flat. Reception for TV was very poor and wifi only worked for 1-2 days. On our last night we had no access to wifi which was really bad as we needed to check our train booking. Overall it was reasonable and would be okay for a short stay. The apartment has a small kitchen, bathroom and nice lounge/dining area, plus small balcony in a secure building. Can only give this 3 stars as after a long day you want to have a great sleep. Noise isn't a problem but the bed just didn't allow for a nice peaceful rest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Whitechapel 1 bedroom!
The neighborhood is great, perfect centralized location! The check in process was frustrating and very annoying after 12+ hours of traveling and the room was supposed to be a 'city view' but the only view we had was the condo building next door.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a perfect location
This was our favorite place to stay throughout our whole trip!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment. Great kitchen
Comfortable and convenient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My partner and I stayed for 3 weeks in the apartment. It has everything that one needs to have a home away from home during a business trip. Especially compared to other options in the same price range in the area. We would stay here again. The team from Citygate was available when needed and everything went as discussed and agreed.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful city apartment
The apartment itself is great, however communication with the rental company not so much. The free wifi wasn't working and I could not get a hold of anyone to rectify the situation. On the fourth day when I finally did, they never go back to me about this or checking out.

2/10 Terrible

Paul, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clean but incredibly noisy traffic and neighbours.
Apartment is clean but has thin windows so, despite being on the 17th floor, we were woken about 10 times a night be emergency vehicle sirens as they negotiated the busy traffic junction outside. In addition the neighbours held very loud parties with shouting and loud music twice during our three night stay (on a Monday and Wednesday night), keeping us awake until 3 a.m. The curtains are very thin (you can see traffic through them) so I suspect that light sleepers would be woken by sunrise in the summer. Towel and pillows are limited to one each for two people and no facility to get any more. The lady who checked us in was probably lovely but couldn't help us at all because she didn't speak any English. I was exhausted by the end of our stay. I would not stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
Good location/apartment for the city above Aldgate East station. 18th floor one bed flat, fit for purpose but could do with a bit of maintenance. Have to arrange to meet someone to pick keys up - plan ahead.

10/10 Excellent

Raj, Gold Coast

Liked: Cleanliness, room comfort
Location Location Location
Great 5 day stay in this Apartment. The apartment featured a full kitchen with a washing machine and diswasher, great bedroom, lounge, bathroom and small balcony.

8/10 Good

Verified traveller

Disliked: Staff & service
Nice apartment, not far from London tower.
No explanation re bath taps, no cold water! Thermostat impossible to work out and no explanation re entrance to building. We worked things out ourselves but with difficulty.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
3 night stay
Good location as the apartment is above Aldgae East tube station. Difficult arranging to collect the key as the person with the key didn't speak good English. I had to wander around the tube station entrance for 10 minutes trying to find her. The shower valve was broken and only allowed very hot water, this was fixed in the evening. The bed and bedding is poor quality. I don't think an under sheet was provided. It looked more like a mattress protector which couldn't be tucked under the bed properly so it was permanent loose. When I checked out I didn't know where to leave the key. No one answered my calls or texts. Also the lifts were broken and I had to walk down 13 floors.

2/10 Terrible

Ak, Bern

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Top Aussicht - schlechter Service
City Gate ist leider überhaupt nicht weiterzuempfehlen. Der Service ist ungenügend. Wenn man City Gate erreichen will, nimmt niemand das Telefon ab, niemand ruft zurück und es werden leere Versprechungen gemacht. Schade, da die Wohnung an sich super ist.
Stayed 7 nights in Mar 2018

6/10 Okay

Maria, Sevilla, España

Disliked: Cleanliness, staff & service, room comfort
Buena ubicacion, mal cuido del apartamento
La ubicacion del apartamento estupenda con la boca de metro muy cerca, la cual te lleva a todas partes. Cuando llegamos al apartamento parecia todo perfecto pero cuando nos instalamos, las lamparas pequeñas estaban rotas, la placa de cocinar sucia, la cama es malisima, la aspiradora rota y no habia recogedor de basura por lo que no pudimos barrer y el plachero tambien roto. Le dimos el aviso a la responsable y me dijo que lo sentia pero no nos solucinó nada .
Stayed 4 nights in Mar 2018

6/10 Okay

philippe, st gervais

Disliked: Staff & service, room comfort
Apartment in a district being fully redeveloped
High price 35 € in cash to pay for arrival after 6 pm (not easy to get info when booking) No hot water 2 days out of 3 nights Slatted base of bed not in good condition Poor wifi connection in bedroom
Stayed 4 nights in Mar 2018

8/10 Good

Asger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, right next to Aldgate East station. Communication is not difficult but needs a wee bit of planning. Apartment was nice and a nice view. A few odd things like a broken rubbish bin and sliding door, but nothing unacceptable
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remboursement très difficile voire impossible en cas de cancelleatiin. Grande déception d'experts et de la compagnie gérant l'hotel
Stayed 5 nights in Nov 2017

6/10 Okay

Nina & Franz, Göttingen

Disliked: Room comfort
Größter Vorteil: Innenstadtnähe
Die Übergabe des Wohnungsschlüssels und Einweisung in die Wohnanlage (ca 5 min Fußweg vom Tower entfernt, 1 min entfernt ein kleiner Supermarkt) war unkompliziert, freundlich und flexibel (wir kamen etwas früher an als ursprünglich geplant). Leider kam uns schon im Fahrstuhl ein unangenehmer Geruch nach ranzigem Fett entgegen, der uns die gesamte Woche immer beim Betreten des Flurs begleitete. Das Apartment war gut geschnitten und groß. Ausstattung etwas mager. Wenn Ihr euch im Alter von Mitte 20 schon immermal Rückenschmerzen gewünscht habt, wäre das Bett genau das Richtige für euch. :D Die Küche allerdings war gut ausgestattet, modern und für eine Woche absolut richtig zum Kochen. Das Bad war sauber und hell. Wir haben eine tolle Woche in London verbracht, die uns die Lage des Apartments absolut erleichtert hat. Und so sollte es doch im Urlaub auch sein: Die Wohnung sollte Schlaf, eine Dusche und ggf. eine Küche zum Kochen bereitstellen. Das ist hier absolut erfüllt mit kleinen Extras und kleinen Abzügen. Die Lage ist für Entdecker allerdings genau richtig und deswegen auch zu empfehlen, wenn man keinen großen Luxus bzw. Comfort braucht. :)
Stayed 5 nights in Mar 2017

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convienient appartmet near Tower Gateway.
Jeg bestilte og betalte for oppholdet 18. desember 2016. Da jeg kom fram til adressen: 50 Vine street, eksisterte ikke dette lenger som overnattingssted (nedlagt for 5 måneder siden. Jeg fikk en unødvendig høy taxi regning (45 Pund) på grunn av denne miseren. Telefonnummeret til CityGate Tower Bridge var en automatisk telefon svarer. Da jeg omsider fikk kontakt, fikk jeg nåværende adresse: 87 Mansell steet. En topp moderne leilighet med alt utstyr. Meget bra.
Stayed 4 nights in Sep 2017
Dear guest, Thank you very much for staying. We will improve the description of our flat, so people won't be confused about the address anymore. We are happy that you enjoyed staying and we hope we will see you again in the future Regards, Karolis

6/10 Okay

Tone

Liked: Room comfort
Disliked: Staff & service
Ok komfort, null service
Leiligheten/hotellet lå ikke på den oppgitte adressen. Det var umulig å komme i kontakt med hotellet på det oppgitte telefonnummer. Dette må en være oppmerksom på. Det var bare mulig å kommunisere med ansvarshavende på mail. Det er deilig å ha kjøkken og en god sofa å sitte i, og leiligheten var helt ok. Men det fantes ingen informasjon på rommet om f.eks tv og internett. Personen som låste en inn snakket heller ikke et ord engelsk. For min egen del måtte jeg ta inn på et annet hotell første natt for å rekke en teaterforestilling jeg hadde billetter til . Ellers hadde jeg et veldig bra opphold.
Stayed 3 nights in Aug 2017
Dear guest, Thank you for staying with us and we are very sorry for the inconveniences you had. We will improve the description of our apartment and on the other mentioned things you have encountered Regards, Karolis

8/10 Good

Harald

Liked: Room comfort
Disliked: Cleanliness
This is not a hotel, you are renting a flat. Our flat was very spacious with a good kitchen. Wifi free but a bit unstable, furniture a bit worn out and no TV. Our confirmation was for a flat at Tower bridge, but a few days before leaving we were moved to a flat close to Old street (only 2 km away, but still a little disturbing). Overall we were happy with our stay, very spacious for London and we got a good price through Hotels.com
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 9 nights in Jun 2017

6/10 Okay

Per

Liked: Cleanliness, property conditions & facilities, room comfort
Greit sted å bo.
Greit sted å bo.
Stayed 2 nights in Jun 2017

2/10 Terrible

Rodrigo R., San diego california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premeditated and professional fraud
It is a hoax, there is no such hotel. I do not understand Expidia did not review supposed hotels. Do not reserve that it is a fraud.
Terrible bed
Stayed 6 nights in Jun 2017

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Übergabe Wohnung
Übergabe der Wohnung war sehr schwierig, mussten 2 Stunden auf Rückantwort warten.
Stayed 3 nights in Apr 2017

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
28 Saffron Hill
Nice clean apartment, but be aware that the address shown on hotels.com is the office and not the one for the apartment. No reception, but advisory by phone. Difficulty finding the address, but they were very helpful answering my text and calls. No hairdryer, but on request delivered to the address. A great local pub with cheap good meals. Some noise from a constructionsite and the road.
Stayed 3 nights in May 2017

10/10 Excellent

Anne Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ann-Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

peter

Liked: Cleanliness, property conditions & facilities, room comfort
god og fin lejlighed.
dejlig lejlighed meget centralt til alt ting.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
주소 믿지 마세요
주소에 적힌 곳과 다른 장소로 하루 전 메일이 옴. 호텔스닷컴에 안내된 주소는 사무실일 뿐 어느 동네 어떤 아파트가 걸릴지는 랜덤임. 덕분에 여행 동선도 꼬임. 택시 내려서 15분을 캐리어 질질 끌고 겨우 찾아갔는데 정작 체크인하려하니 방이 준비되지 않았다며 갑자기 다른 동네로 바꿔주겠다고 함. 직원을 한시간 넘게 기다려서 다른 아파트로 가려는데 튜브를 타자고 함. 짐이 많아서 우버를 불렀는데 교통비를 내가 냄. 도착한 곳은 창밖으로 보이는 거라곤 공사현장 뿐. 거실에 커텐도 없음. 온수는 틀자마자 10분만 나오고 배수가 너무 느려서 양치하고 5분 기다렸다가 세안해야 함. 어매니티는 너무 오래되고 주방 용품은 설겆이가 제대로 되어있지 않음.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Réception décevante
L'adresse indiqué n'est pas celle de l'appartement alors que nous avions choisi selon la proximité des métros par exemple. Il faut pouvoir téléphoner à l'étranger pour découvrir enfin l'adresse le jour même. C'est la femme de ménage qui nous a accueilli rapidement. Elle nous a très rapidement indiqué où se situe l'appartement dans l'immeuble et elle nous avait pas donné le code d'accès à l'immeuble. Le chantier de longue durée ne permet pas d'avoir un séjour calme. Les ouvriers ont une belle vue sur l'appartement et ils travaillent tard. De plus, les spots puissants éclairent le chantier et l'intérieur de l'appartement où le seul rideau de la chambre ne permet pas d'être dans le noir. L'appartement est confortable malgré le manque de gels douche et de shampooing. Je ne recommanderai pas car la mise en relation (l'adresse, les clés, ...) est décevante.

10/10 Excellent

daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento residencial limpo e espaçoso
O apartamento é espaçoso, a cozinha é completa, a localização é ótima, o contato por email ou whatsapp é rápido. Tudo conforme descrito no anúncio. Eu recomendaria para um amigo e certamente voltaria a me hospedar aqui. O único problema foi um desencontro na hora e pegar a chave porque eu cheguei atrasado para o horário combinado e a pessoa não estava mais esperando, mas assim que eu entrei em contato ela voltou em 40 minutos. Não é um hotel, é um prédio de apartamentos residenciais.