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Reviews of 45 Park Lane - Dorchester Collection

5 out of 5
45 Park Lane - Dorchester Collection
45 Park Lane, Mayfair, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 36 out of 42 reviews" "
Rating 8 - Good. 2 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with London - but it might have been 45 Park Lane that is what we truly fell in love with, and London was just a bonus. We cannot wait to return as soon as we can to this amazing hotel.
Stayed 3 nights in Mar 2024
Response from Jesse on 15 Apr 2024
Dear Mr Taylor-Thompson,Thank you for taking the time to share your experience at 45 Park Lane. I am delighted to hear that you have fallen in love with the hotel. It was lovely having you. We hope to have the pleasure of welcoming you back, very soon.Kind regards,

10/10 Excellent

Paul, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel overlooks Hyde Park so it's quite expensive as you would expect. But the room we had was a great size with a perfect view of the park. Everything about the room seemed new and/or recently updated. Heated bathroom floors. A shower as good as the one in our house (extremely rare for us). Very convenient control of everything in the room from the touch screen on the phone. Friendly staff. Extensive room service menu with pretty quick delivery.
Stayed 4 nights in Dec 2023

6/10 Okay

othman

Stayed 3 nights in Jun 2023
Response from Guest Experience on 12 Aug 2023
Dear Othman, I would like to thank you for completing our online questionnaire. However, I can see that you were not entirely satisfied and we would appreciate if you could share some comments with us, as we always strive to provide a seamless service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2022

10/10 Excellent

Alun

Stayed 1 night in Sep 2022

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont get better then this place 5*
Stayed 2 nights in Jan 2022
Response from Raul Deflorian on 29 Jan 2022
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We all genuinely value and appreciate your feedback and are very happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Space
Amazing hotel - super service - best location - spacious rooms
Stayed 1 night in Nov 2021

10/10 Excellent

ABDULELAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Celebration
My stay was excellent, I had spoken with Kitti a couple of times through E-Mail about a room decoration I wanted as I was celebrating a birthday, Kitti went above and beyond to organise everything and make the room look beautiful. The hotel is very elegant, the room was very clean and spacious, the staff were friendly and helpful. Overall my experience was excellent and I’d definitely recommend staying here.
Stayed 1 night in Dec 2020

10/10 Excellent

Eric M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the main Dorchester
Great staff - great service - will go back
Stayed 3 nights in Dec 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True luxury at its finest
This boutique hotel was amazing the moment we checked in. They upgraded us once they found out we were staying with a few other couples there. No detail was overlooked from treats throughout the day to friendliness of staff. Will definitely be returning!
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Small and exclusive property with amazing staff who always make you feel welcome
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

2/10 Terrible

Jack, New York ny

Business traveller
Disliked: Amenities
Falls far short for a 5 star property terrible service Terrible value
Stayed 2 nights in Nov 2018

6/10 Okay

Nelli, Estoni

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I was expecting a little bit more from 5 star property in Park Lane area... Room: Strong smoke smell in the room. No bath Tube. It was room for disabled people... Overole Whole hotel have bad ventelation system and was realy tired... Only positiv thing was the stuff ! Really great job. Polite and very helpfull in all questions. Every your request will be solved quicky and politle. Chek out was a little bit messy.... we reqested a car...First the worker told us that we will get a Vito car... Really??? Then when we asked for normal one he promised us S class Mercedes but he still kept repeating10 times that it will cost us 350 pounds.... Actually we told him we are ok with that.... Not nice Good Buy.....
Stayed 2 nights in Oct 2018

10/10 Excellent

Nan, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small hotel with all the best modern amenities
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

8/10 Good

amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location was great It’s so secure It’s the perfection for me .
Stayed 6 nights in Feb 2018

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service friendly staff
Stayed 1 night in Sep 2017

10/10 Excellent

mohammed, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff amazing went for my honeymoon and they were absolutely amazing would come back again
Stayed 4 nights in Jul 2017

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best rooms in london
fantastic rooms - the best ever in London service excellent and stff very friendly
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Weekend
Fantastic weekend stay at 45 Park Lane. An ideal location for the centre of London and Hyde Park opposite. The hotel itself is great with its Art Deco design and contemporary artwork inside. Raul and his team were so welcoming, friendly and helpful from the minute we checked in to when we checked out and returned later in the day for our luggage before heading home. We loved the flexibility to have breakfast at the hotel or The Dorchester across the road, both of which were enjoyable and different. Would certainly recommend a cocktail or two at the bar and look forward to returning again in the future.
Stayed 2 nights in Jun 2017

10/10 Excellent

Ideyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
One of the most impeccable hotel in term of service, decor, food, etc. I love how low key it is and quite. It's not for the flashy type but more for those who appreciate a certain standard. The staff goes above and beyound to make you stay memorable. It has become one of my world's favorite hotel.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing romantic stay!
We loved our 2 night stay at 45 Park Lane. Everything from the door man to checking in, to our room upgrade, to the knowledgeable bartender in the evenings, everyone went out of their way to make our stay so special. We accidentally left our 'do not disturb' on when we went out for the day, and they did not hesitate to clean our room late in the evening after we had returned. Amazing service, prime London location and beautiful boutique hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with superb service and location
Excellent stay - Again ! The team at this hotel are very good and the rooms are spacious for being in this part of London..... will stay there when I visit London next....

10/10 Excellent

Card

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location and great staff
Had a lovely weekend,excellent staff and great ambience. Would most refinatly recommend it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel, extremely attentive staff, who could not do enough for you. Definitely would recommend, bedroom very comfy, very modern and luxurious.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff
Staff was very attentive and polite. They make you feel at home and cater to your needs. The room was typical size of a London hotel but the bathroom was very luxurious. I will definitely consider staying there again.

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely clean rooms, quite and comfortable , Friendly staff.

8/10 Good

f

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Over rated hotel
Not bad hotel but the hotel is over rated the room is small comparing to other hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service with kind and helpful staff, the lobby is a bit small but the room size is big enough for two adults and one kid. delicious breakfast is another bonus

10/10 Excellent

Amy, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
45
The best place in london

10/10 Excellent

Bagrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

동준

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita, agora é o nosso padrão ouro para hotéis !!! Localização excelente, serviço e estrutura maravilhosos!! Pessoal incrível, fazendo a gente se sentir especial!!
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxurious all over and extreme good reestaurant
Friendly and profesionel staff, high tech room, excellent bath room