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Reviews of The Hanover Hotel

3 out of 5
The Hanover Hotel
62 Hanover Street, Merseyside, Liverpool, England

Reviews

8.0

Very good

Rating 10 - Excellent. 82 out of 248 reviews" "
Rating 8 - Good. 105 out of 248 reviews" "
Rating 6 - Okay. 41 out of 248 reviews" "
Rating 4 - Poor. 9 out of 248 reviews" "
Rating 2 - Terrible. 11 out of 248 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Gabija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on 22 Mar 2024
Thank you

8/10 Good

Lester

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was unlucky and had the room over the disco!! BUT, it all stopped at midnight, and only the Friday evening was loud , other evenings we had pleasant disco music
Stayed 5 nights in Mar 2024
Response from Mike on 22 Mar 2024
Thank you!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy this hotel
Stayed 1 night in Jan 2024
Response from Mike on 26 Jan 2024
Thank you very much!

8/10 Good

Angella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, travelling as a single person, room clean and comfortable, breakfast good, only downside it was noisy outside until 7am
Stayed 1 night in Jan 2024
Response from Mike on 26 Jan 2024
Thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price, atmospheric place
Extremely good value. Rather basic accommodation, but you get what you pay for, and excellent breakfast included in price. Entertaining place to stay for a former Beatles fan. Only problem fir me was that it was a bit noisy at night. Otherwise, heartily recommended.
Stayed 1 night in Dec 2023
Response from Mike on 30 Jan 2024
Thank you very much!

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from Mike on 30 Jan 2024
Thank you very much!

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mike on 5 Nov 2023
Thank you very much!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff very accommodating and welcoming
Stayed 2 nights in Sep 2023
Response from Mike on 30 Oct 2023
Thank you very much!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Great location, easy to get around Comfy rooms Great staff Good breakfast
Stayed 4 nights in Aug 2023
Response from Mike on 4 Sept 2023
Thank you very much!

10/10 Excellent

Ronnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel, with a good breakfast, and friendly
Stayed 3 nights in Aug 2023
Response from Mike on 29 Aug 2023
Thank you very much!

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Aug 2023
Response from Mike on 22 Aug 2023
Thank you!

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, room comfort
Great value
Great value hotel ( especially for a single ) in a great spot - breakfast was good - I felt the hotel was in need of a bit of TLC but was clean and staff friendly - Special mention to the gentleman on reception who was extra helpful with info etc
Stayed 1 night in Aug 2023
Response from Mike on 22 Aug 2023
Thank you!

8/10 Good

Jack

Stayed 3 nights in Aug 2023
Response from Mike on 29 Aug 2023
Thank you!

10/10 Excellent

Vivienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position.
Lovely hotel near the centre of town,staff were very friendly and helpful.Great breakfast.
Stayed 1 night in Aug 2023
Response from Mike on 22 Aug 2023
Thank you very much!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mike on 7 Aug 2023
Thank you very much!

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from Mike on 7 Aug 2023
Thank you very much!

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely staff
The breakfast staff are wonderful and friendly. Really good breakfast. Comfy, clean rooms but creaky floorboards
Stayed 3 nights in Jul 2023
Response from Mike on 7 Aug 2023
Thank you very much!

10/10 Excellent

Christine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was fine 😊
Stayed 1 night in Jul 2023
Response from Mike on 7 Jul 2023
Thank you very much!

10/10 Excellent

Ivelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mike on 7 Jul 2023
Thank you very much!

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023
Response from Mike on 29 Jun 2023
Thank you very much!

8/10 Good

Thomas

Stayed 3 nights in Jun 2023
Response from M on 8 Jun 2023
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from M on 29 May 2023
Thank you!

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from M on 29 May 2023
Thank you!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Everything was fine except for doors in the corridors continually slamming. Very good service and breakfast was good. Great location
Stayed 2 nights in May 2023
Response from M on 29 May 2023
Thank you!

8/10 Good

mahen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Apr 2023
Response from M on 29 May 2023
Thank you!

8/10 Good

John-paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fast check in,nice clean room with a comfortable bed,not too noisy after 11pm,breakfast in morning very nice,as always.lady serving breakfast was very kind and helpful,taking food etc to my table for me,which was much appreciated,as i'm sight impaired.
Stayed 1 night in Feb 2023
Response from Mike on 23 Feb 2023
Thank you very much!

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Mike on 16 Feb 2023
Thank you very much!

10/10 Excellent

Niven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a lovely stay here.
Stayed 1 night in Feb 2023
Response from Mike on 16 Feb 2023
Thank you very much!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Mike on 30 Jan 2023
Thank you very much!

10/10 Excellent

John-paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean comfortable room,helpful staff,excellent breakfast.stayed many times,will again.
Stayed 1 night in Jan 2023
Response from Reservations desk on 16 Jan 2023
Thankyou so much John-Paul for your wonderful feed back and for choosing the Hanover hotel each and every time you stay in Liverpool, we love your loyalty.Best wishesThe Reservations Team

4/10 Poor

Claire

Travelled with family
Liked: Cleanliness, staff & service
Noise :(
Stayed for the football was told it would be noisy but wow it was unreal, pub/club next door playing music till 4am then empty bottles taken out at 5 then beer delivery at 7 zero sleep , we were in room 6 don’t not recommend this room, hotel and bar staff were lovely just a real shame the motel club lets them down with there noise wish it would let me up load the video to hear what is was like
Stayed 1 night in Dec 2022
Response from Mike on 27 Jan 2023
Thank you for your comments, I am really sorry about the night-club next door - we do try and let guests know about the noisy location before they book.

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Reservations team on 17 Dec 2022
Hi DanielSo very sorry to hear you had a terrible experience here at the Hanover hotel would you mind expanding on the reason why please.Kind regardsReservations

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and comfortable room with a good bathroom and excellent shower.pleasantly surprised to have a room near back of property,because if you are in a room facing the front it can be quite noisy.excellent breakfast in the morning,staff very helpful,kindly let me leave my bag so i could pick it up at night after the football.have stayed here in the past and will do again in the future.
Stayed 1 night in Oct 2022
Response from Mike on 25 Oct 2022
Thank you very much!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & service
Very helpful staff
Stayed 1 night in Oct 2022
Response from Mike on 25 Oct 2022
Thank you very much!

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class stay
What a real landlady top class woman friendly funny and welcoming a real treasure
Stayed 1 night in Aug 2022
Response from Mike on 6 Aug 2022
Thank you very much!

8/10 Good

Garry

Stayed 2 nights in May 2022
Response from Mike on 31 May 2022
Thank you!

4/10 Poor

Natasha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not suitable for children
Not suitable place for families to stay, was kept awake until 3.30am from loud music and bottles being smashed, was never anyone at reception, only nice thing was the chef.
Stayed 1 night in May 2022

10/10 Excellent

John-paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money stay,bed wasn't most comfortable,however,room and bathroom very clean,and was glad room wasnl't near front of hotel this time(can be very loud on a fri or sat night)and staying on a sunday this time,less noise.excellent breakfast and very helpful staff,location ideal for town and train travel.
Stayed 1 night in May 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugby trip
It was ok and well
Stayed 2 nights in May 2022
Response from Mike on 17 May 2022
Thank you very much!

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mike on 9 May 2022
Thank you!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Functional, friendly, noisy
Super central location right in the night-life area also marks the stay: there is a lot of noise! Both from the night club across the street and also from the pub downstairs. The room itself is clean and functional and the staff are very friendly and helpful. If you are on a budget and plan on partying all night anyway then this a fine deal for you.
Stayed 2 nights in May 2022
Response from Mike on 9 May 2022
Thank you for your comments, we do try to let people know about our noisy location before they book. I'm glad everything else was good.

10/10 Excellent

Sande

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so nice. The manager carried our luggage up two flights of stairs two at a time. Full English breakfast was included. The whole area around there was full of activity, we loved it!
Stayed 2 nights in Apr 2022
Response from Mike on 18 Apr 2022
Thank you very much!

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had everything i needed , comfortable bed,great shower, friendly and accommodating staff
Stayed 1 night in Apr 2022
Response from Mike on 18 Apr 2022
Thank you!

10/10 Excellent

ADRIAN

Stayed 1 night in Mar 2022
Response from Mike on 5 Apr 2022
Thank you very much!

6/10 Okay

Gordon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
One Night stay
I stayed one night here. I was over for the football so travelling alone it served a purpose. It had a bed a shower and a toilet. The staff were very helpful and friendly. The room was dated but otherwise ok. Now for the bad part! I was unlucky to be on the noisy side of the hotel which is horrendous listening to doof doof music until 3am!!!! Not much sleep needless to say. I can sleep almost anywhere or so I thought. I can’t sleep on that side of the hotel!
Stayed 1 night in Mar 2022
Response from Mike on 10 Mar 2022
Thank you for your comments, We do try to let guests understand about the sheer level of noise for some of our rooms. This is not always possible. We are based in the middle of the night-club area of the city and this can cause some problems for guests.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mike on 11 Jan 2022
Thank you very much!

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Mike on 19 Dec 2021
Thank you very much!

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price and nice. Better for partygoers
Lovely and reasonably priced hotel. Couldn't really fault apart from the noise outside. It's right in the city centre and staying when Halloween was on meant the noise was pretty bad outside up to almost 5 am. Flaming students lol. Parking was at the multi storey nearby but not sure the discount we were given worked or maybe the parking was more than we realised. Maybe more suitable for non drivers.
Stayed 1 night in Oct 2021
Response from Mike on 8 Nov 2021
Thank you very much!

10/10 Excellent

brian

Travelled with partner
Liked: Staff & service, amenities
Couldn't lock the window so was noisy all night not much sleep
Stayed 1 night in Oct 2021
Response from Mike on 8 Nov 2021
Thank you

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, room comfort
Horrendous
Street noise was horrendous, room came with a saucer but no coffee mug. None of the tv channels worked except from ‘really’ due to dodgy satellite connection. The seat of the chair was broken. Due to the noise, I had to have the window closed at all times which barely muffled it, meaning the room got stuffy and hot.
Stayed 1 night in Oct 2021
Response from Mike on 8 Nov 2021
I am sorry you did not enjoy your stay. We are addressing the issues with the room, I am sorry for the noise - we are located in a very noisy area of the city.