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"The rooms haven't really been updated since the hotel first opened. The windows barely work as double glazed anymore, letting in the cold and noise. I wouldn't like to stay here in winter. I'm sorry, but just putting a heavy curtain in front is not enough. I love the place for it's location and many memories but I'm having serious doubts about staying here again. The staff are lovely but under a lot of pressure. I didn't eat here but the bar was so empty I wouldn't bother. Lots of promotion about the Leonardo loyalty scheme claiming that you get cheaper rates by joining, every time I tried this Hotels.com came in cheaper, so compare before you book (if you really have to)"

"The staff on the bar the first night we stayed just didn't seem to want to be there. "

"Clean room, staff were helpful free parking, and a good choice of breakfast"

"Great size room, easy check in, secure affordable parking "

"Welcoming, pet friendly and excellent food in restaurant."

"Lovly place we have been 5 times Shame that the restaurant and bar was closed Apartment was good "

"Whole stay was excellent, rooms clean and spacious breakfast very good."

"Fabulous place to stay with very friendly and attentive staff. Great food, beautiful location and it was a very relaxing way to spend my birthday! The hotel treated me well and housekeeping put balloons and a card with fudge in our room, and I even got a lunchtime mini dessert platter. Nice touch! Loads of parking, great shower and if you love walking it’s in an ideal location. I can’t recommend this place enough! "

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."