Exterior
Check availability

Reviews of Hilton Leicester

4 out of 5
Hilton Leicester
Junction 21 Approach, Leicester, England

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 189 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 79 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Anthony

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room was poor room safe was not working could not turn off bathroom light, and at 6 in the morning i think we was next to a boiler room..
Stayed 1 night in Mar 2024
Response from Ashleigh on 4 Apr 2024
Dear Anthony, Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I will share your comments with the team, to ensure we learn from experience we have delivered on this occasion. Kind regards, Front office

10/10 Excellent

Ian

Stayed 1 night in Mar 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
Short staffed, took almost an hour to get an extra duvet. Room looked quite dated but was clean. Specifically booked for the gym and pool/spa but was very busy and changing rooms were dirty. Breakfast was nice but took ages to get veggie sausages, by the time they came out we were done eating. Would not stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Tajinderjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Sep 2023

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

bakulesh

Travelled with family and small children
Disliked: Staff & service
The coffee & the bar staff were very very slow & inefficient. There was no water in the room .
Stayed 1 night in Feb 2024

10/10 Excellent

Raj

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Arunkumar

Stayed 1 night in Dec 2023

10/10 Excellent

Tobrise

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Marc

Stayed 1 night in Dec 2023

2/10 Terrible

Tasnim

Stayed 2 nights in Dec 2023
Response from Evita on 28 Dec 2023
Hello Tasnim,My apology for an experience you had with your recent stay at Hilton Leicester.I have refunded you 1night stay and the money should reach you in next 2-5 working days.Kind Regards

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

philip

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very pleased with our choice as it was a last minute booking.
Stayed 1 night in Dec 2023

10/10 Excellent

CHANDRA SEN

Stayed 2 nights in Dec 2023

10/10 Excellent

leigh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff really engaged with us made us feel welcome. Nothing was too much trouble. They really went out of their way to help us.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent - not Wow
Decent hotel - friendly staff. Not cheap and getting a bit shabby in places, but at least a bit more character than the near my Marriott.
Stayed 1 night in Nov 2023

10/10 Excellent

feroz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice short stay. Does the job well. Great health centre facilities
Stayed 1 night in Nov 2023

6/10 Okay

tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Waqar

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Meh
Cold, room had a very old electric heater which barely warmed the room. Duvet was really thin and no other options as were the pillows. Did request more pillows as the two given were really thin. Slept very uncomfortably
Stayed 1 night in Nov 2023

2/10 Terrible

Amanda

Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Stayed 1 night in Oct 2023

6/10 Okay

Angus

Travelled with family
Disliked: Property conditions & facilities
Bathroom was very tired. It took about 20 mins to check. We were asked to try multiple cards and wasn’t even sure if payment was being taken and then was told payment had gone on to the card which the booking was made with.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated hotel with excellent staff
Fantastic service from very accommodating staff. Nothing was too much trouble for them. The restaurant food breakfast and dinner was of a good standard and staff are excellent. Unfortunately, this Hilton hotel is in dire need of a major refurbishment. The whole feel of the hotel is very dated and the rooms are of a very basic standard, even delux rooms. Everything looks a bit grubby although rooms are cleaned and bedding and towels are fresh.
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Stayed 1 night in Oct 2023

6/10 Okay

hylton

Stayed 2 nights in Oct 2023

6/10 Okay

Saira

Stayed 1 night in Oct 2023

6/10 Okay

Izaura

Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Kristy

Business traveller
Disliked: Staff & service, property conditions & facilities
Hotel very dated, water pressure terrible and lady on reception very rude
Stayed 1 night in Oct 2023

8/10 Good

Aloma

Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

Mehar

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Room size was fairly big but the carpet had a few spots. Some odd smell in the corridor. Free car cark for our conference was helpful and I hope they won't bill us for car park for additional day we stayed. Some of our colleagues did not like high bath tubs as it was not easy to get in and out. Shower would be great. There were no lifts and no porters to help you with your luggage.
Stayed 2 nights in Sep 2023

2/10 Terrible

Scott

Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay if you can’t get a room anywhere else.
Sad hotel . The rooms are dated with damaged facilities. Bathroom needs updating in fact the whole hotel does. However redeeming feature is the staff absolutely fabulous .
Stayed 1 night in Sep 2023

4/10 Poor

jo

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Wouldn’t rush back
The hotel is tired and the car park was chaos. I did arrive around 9pm however the reception team weren’t overly welcoming.
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 1 night in Dec 2022

2/10 Terrible

Gavin

Stayed 2 nights in Sep 2023

4/10 Poor

lackwinder

Stayed 1 night in Sep 2023

2/10 Terrible

Kuvy

Hotel is need of renovation
Stayed 1 night in Sep 2023

2/10 Terrible

Marko

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Michele

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had an overnight stay, but we’re very satisfied with everything. The member of staff on duty when we arrived was so welcoming and understanding. He showed interest in us and the reason for our stay. We didn’t feel as though we were just another number’ checking in. I enjoyed having the pool and fitness facilities- a reason why we selected the hotel. The hotel was also in very close proximity to our next venue.
Stayed 1 night in Aug 2023

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Room we booked not available, so put in a business room, beds really uncomfortable, room was badly stained, beds and bed linen damp, room smelt of stake smoke and wee Checked out a day early as couldn’t stay there any longer
Stayed 2 nights in Aug 2023

4/10 Poor

Rukaiya

Stayed 2 nights in Aug 2023

2/10 Terrible

S

Stayed 1 night in Aug 2023

10/10 Excellent

Heta, Uxbridge

Travelled with family, Travelled with family and small children
Liked: Staff & service
For a Hilton I felt it was much like a Premier Inn. I didnt feel like it was a Hilton hotel. The bar didnt have premium drinks, however the food selection was good including the breakfast. The room was very basic again I didnt feel like i was in a Hilton room it was like a Premier Inn. The pool and jacuzzi was nice but the changing rooms were disgusting. There was hair there before and feel the staff should go and give it a regular clean. There was only two showers available. I wouldnt personally stay here again.
Stayed 1 night in Aug 2023

4/10 Poor

V D

Stayed 1 night in Aug 2023

6/10 Okay

Sadik

Disliked: Cleanliness
Not clean as standard
There was lots of hair on the bathroom floor, lobby was not cleaned
Stayed 1 night in Aug 2023