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"Check-in was well-organized and impressively fast, with staff who were polite and attentive throughout. As an airport hotel, it serves its primary purpose excellently — providing convenient and stress-free access to early departures from Narita Airport. The free shuttle service to the airport is a particularly practical and appreciated amenity. The room was clean and perfectly adequate for the purpose, though expectations should be calibrated accordingly for an airport property of this nature. Overall, a functional and reliable choice for travelers with early flights out of Narita."

"Rooms were cleaned everyday, but they did have room for improvement like fixing some scuffs in the walls of our room. Airport shuttle was a bit weird since you had to book a reservation for the shuttle through their website but overall it was pretty good. Staff were super helpful and friendly, gave recommendations for local spots to visit and enjoy, spoke English very well and were able to accommodate if asked. The breakfast buffet has a good variety of options, though it can be a bit expensive if your booking doesn’t have the buffet included. Overall, it was a good place to rest, eat, and it’s located in the middle of a lot of shopping centers, temples and near the train stations."

"The room was very clean and fresh. The staff was very courteous and welcoming. The free shuttle bus to Narita airport is a plus!"

"Breakfast was excellent with plenty of options When booking if you are a non smoker dont book a smoking room"

"Breakfast quality was poor"

"Airport shuttle service is convenient "

"Limited breakfast, but the staff were excellent. Limited airport shuttle times. There should be a few times available in the afternoon. "

"My flight was delayed for 21 hours and I stayed at this hotel as a result. The property looks nice from the outside and in general. All the dining facilities were closed by the time I checked in, so I can not fairly comment on those. Also, the airport shuttle was no longer in service at that time of night, approximately 10:30PM. The shuttle to the airport the next morning, though, was very helpful. The room itself was nice, but a bit outdated. The bathroom could definitely use some modernizing. Our interaction with the staff was brief, but they were kind and helpful. All things considered, it is not a bad place given this was an emergency situation. All in all, based on my personal experience: Not Bad but Not Stellar."

"Room was clean and spacious, staff were very friendly and helpful. Great location close to the airport."