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Great friendly staff. Clean spacious rooms and smart controls. No smell but can hear the hallway noise. Prompt daily cleaning. Location is great near shops and food within 15minute walk in all directions. Easily accessible for taxis although traffic is bad suggest use metro. Only improvement would be the wifi connection is rubbish- we were on the 6th floor. Cute boutique hotel sufficient stay at a great value

the staff were really sweet & helpful!! comfortable and spacious rooms

The Fairmont Peace hotel is ideally placed on the Bund and Nanjing Rd. It is a 2 minute walk to the tourist tunnel which is the best way of getting over the river to Pudong. We have stayed at many different Fairmont hotels and the standard of accommodation and service is always the same.

absolutely beautiful hotel with very large rooms. I had an amazing view across the city. Room service was prompt and delicious and the staff were really attentive. Thank you so much for a wonderful stay

Amazing polite staff, wonderful executive lounge which could do with more continental dishes, breakfast was almost the same everyday but not bad, my only downside was my partner stained a pillow with hair dye and we had to pay for that which was a bit surprising.

Lovely hotel, will certainly stay in Renaissance hotel more in the future and especially if I’m in Shanghai

Cute property and great hosts

Amazing experience good food overall awsum

The hotel is very close to Xihu (West Lake) and nearby subway with only 10 min walking. The hotel staff in the reception are very professional and they will proactively approach the check-in customers. One the female expat staff introduces Hangzhou attractions to my wife while another male expat staff taking care about our check-in. He also recommends me to make train ticket booking in the business center that saving me a lot of time. The breakfast with many good choices and are...

Amazing location and great food. The breakfast was fantastic.

excellent

Superb location, lots of quality shops and restaurants, five minutes from metro. Lovely hotel with helpful staff. Great to see rooms are undergoing refurbishment, may come back next year to check them out 😉 didn’t try breakfast (we don’t normally eat breakfast) out as fairly expensive along with internal coffee shop and so many fantastic places outside if you did want to, but if convenience is your thing it’s perfect, but we did read that it was a great breakfast.