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"Very poorly maintained rooms. Not as advertised. TV didn’t work, latches broken on windows, peeling paint, damp patches on ceiling. Staff didn’t make an effort to resolve our concerns properly when raised and seemed to think the condition was acceptable."

"Well located hotel within walking distance from Salisbury Cathedral and the city centre.Comfortable room adequate for overnight stay. No parking space available on site so had to park in public car park. Would advise guests to remember to request a space"

"Needs updating. Air con needs fixing. "

"We stayed one night at a historic and cultural hotel which stood in a convenient location. We loved the spacious garden in the evening enjoying dinner there. Although the hotel has centuries of history, every corner of the hotel was well maintained by keeping the tradition and atmosphere at its original style. The room was a bit old (which the floor was a bit leaning), the two nights stay was comfortable and relaxing. For those visitors who cherish the value of history and traditions, this hotel would absolutely fit your taste. For those who is look for functional and modern facilities, this may not be the one. However, this hotel would be an eye opener to diversify your values of appreciating what our ancestors left for us."

"I think I had a very different expectation about the room I stayed in. It was very small. Definitely, it looked differently when compared to rooms' pictured on The Elsabeth House Hotel's website. There were no shelves to unpack my stuff. The bathroom was very poorly equipped. The room was clean and the Staff was friendly. Breakfast was great and the Bar had good food. Before you book your accommodation with The Elisabeth House Hotel, please read the details describing the size of room you get."

"Lovely refurbished double room in a quiet corner of the hotel. Convenient parking place £7.50 a day "

"The room was really nicely done and I appreciated the little extra touches like biscuits, hot chocolate sachets, and nice bramley toiletries. It was a bit dated in places (eg bathroom door chipped at the bottom, a couple of moths, and noise from other rooms using their water and walking upstairs). The staff were very friendly and attentive, making for a nice check in and check out experience. The pool, steam room, sauna, and jacuzzi were so lovely. It was a peaceful area that felt modern and clean. It was a little small so felt busy at times (eg waiting to use the jacuzzi) but was really great to have at this hotel. The rain shower in the bathroom was also really lovely. Breakfast was great with a really nice selection all round and full size pastries and pancake machine a real bonus! "

"I loved my stay at Leonardo! Cosy room, beautifully decorated spaces, and a lovely staff. The location was perfect for me- a short cab or a meandering walk from the rail line, right across the street from stunning parks. My only complaint would be a few missed spills and stains in the room, but the core items, bed, shower, toilet, were perfectly clean and maintained."

"Great location, small rooms, clean but basic."