Search How Caple Cottages

"Ants in the bedroom and on the bed"

"No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it."

"Nice place. Had everything we needed"

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"Hotel is a bit tired. Ok for an overnight stay. Nothing special. Paid for a superior suite which evolved to be very noisy from a party in the conference suite. "

"Stayed several times, always great service especially the restaurant, good food and great location."

"A brand new but brilliant hotel. All the staff were friendly and very helpful, nothing was too much for them. Only a couple of minor issues, but all bar one were dealt with immediately, ( a tv not working in one of our rooms… but there were two in that room, so no big deal. Food and drinks were fantastic. Our waitress, for both nights, Megan, was an absolute star. ✨ We hope to return. 🙂"

"Pleasant stay, nice breakfast, very friendly , helpful staff. Didn't have time to use leisure facilities."

"Good quality breakfast with amazing staff. "