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"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."

"Hotel was clean and in good condition. Rooms were good and bed sizes were good too - 2 singles were higher than expected. Toiletries were lovely. Would’ve liked to be able to order room service but it isn’t an option for dinner or breakfast. Basic breakfast included was ok. Overall, would stay again."

"Room clean and spacious the hush hush room, breakfast was plentiful and good ,good location "

"Breakfast was great, very easy check in "

"Convenient location, comfortable room, helpful staff. Overnight stay only so didn’t use facilities or have breakfast."

"Beautiful old building. The staff were very helpful. Good choice at breakfast."

"The whole place needs a refurb. My bedroom could have done with a clean and the toilet actually needed flushing before I could use it. The stairs and corridors wer dusty in corners and one corridor had a peculiar smell. I know it was an old building but I’m sure even old buildings could have lifts installed and maybe ramps and here one or two steps are. Not good value for money and the breakfast certainly wasn’t. The restaurant and bar are were clean and smart and the staff were pleasant and helpful."

"Very friendly lady checked us in and showed us to our room, which was very clean and there was an actual bath in the bathroom, which is quite unusual these days! We didn’t expect breakfast, but there was a hamper containing continental breakfast, and a fridge with milk, water and orange juice. The kitchen wasn’t open on the evening we stayed, so we ate at The Prince of Kent Indian restaurant next door (which was also very good). The bed was comfortable and my only criticism was there was no mirror in the bedroom, but all in all, great value for money."

"I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible. Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom. Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round."