Hatley Castle

Enjoyed our stay very much. Our room was spacious , very clean, and the perfect temperature. The bathroom products were lovely, L’Occitane. Although fruit and coffee in the lobby in the am was appreciated, a muffin or pastry would have been appreciated also. The hotel was central with easy walking distance to everything. One slight annoyance was no on site parking, but the nearest overnight lot was a short 2 minute walk and cheaper than the hotel offsite parking.

The first night of our stay the toilet backed up. I called the front desk, the clerk was not helpful and said he didn't know what to do. He eventually brought me a plastic plunger and told me I would have to do it myself because he didn't know how. He said no manager was on site and he couldn't call. He left me with an ineffective plunger and a bucket. I called back when that wouldn't work and he came with a different plunger and I told him he needed to do it or move our room. He plunged and got water everywhere and went to leave. I told him that we needed the toilet cleaned. He informed me he wasn't sure there were supplies to do that and proceeded to try to use the toilet brush to clean the seat. I told him that wasn't acceptable and he finally used some toilet paper to clean the toilet seat. We asked to speak to a manager next day and were told that person was on their way and they would let them know we needed to talk with them. Nobody contacted us. Then we went back later and wouldn't you know it, they just stepped into a meeting. We were never contacted about this and the office staff were flippant about the issues we presented. We also booked this through Expedia and were assured parking was included (part of why we chose this location). When we arrived, the person who checked us in laughed and said Expedia does that and charged us an additional $50. There was also trash under the edge of the bed in our room. Do not recommend.

I feel the hotel was way over priced for what was there. The service in the restaurant for breakfast was not great,the waitress was more interested in her phone than us waiting to be seated. Again for the price per night yall gotta pick it up a notch or drop the price per night.