Hatley Castle

Convenient location downtown, an easy walk to the waterfront, shopping, and restaurants. Front desk staff were great, really helpful. The hotel is older but nicely updated. Our third-floor room overlooked City Hall across Pandora. Large fridge, desk, dresser, armoire - quite spacious. The Lavazza machine was a nice touch and could deliver hot water, but wasn't a fan of the plastic espresso capsules. L'Occitane products were great, and appreciated that they weren't single-use. Carpet could have been a bit cleaner, and there were a few minor maintenance issues in the bathroom that should be addressed. On arrival we were able to pull into the loading area on Pandora (one-way) and unload, before moving to the hotel's secure garage in a separate building on the other side of Douglas a half block away. It was fairly quick and painless, and that's what you get for a historic downtown hotel. The self-park option was just over $26.

Great location and great vibe!!

Big rooms, clean and comfortable — but bring earplugs We stayed at The Suites and overall had a good experience. Pros: • Very spacious suites with great harbor views. • Clean throughout and well kept. • Convenient kitchenettes in the units. • Easy check-in process and plenty of parking. Cons: • The suites ran warm. There is AC, but unfortunately the units aren’t built-in; they’re extremely loud portable-style machines that sounded like a freight train, waking us up multiple times during the night. Grateful for the AC, but not the noise. • Pillows were very overstuffed, which gave me a neck ache, and there wasn’t really an option to swap them out. • No restaurant on site for breakfast. They do offer a breakfast delivery option you can pre-order, but the earliest delivery is 8:00 a.m., which might be too late for early risers or people heading out on morning plans. The restaurant is open for lunch and dinner and is excellent Bottom line: Spacious, clean, and with wonderful views — but if you’re sensitive to noise at night or need an early breakfast, keep those downsides in mind.