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"WILL NOT BE RETURNING! Oh dear, well from what the pictures show and the price we paid it would seem to be regarded as somewhat a higher end hotel compared to your standard? Upon receiving our key we walked up to our room only to find the door unlocked and slightly open. We entered and LOCKED the door. The smell from the bathroom was a foul one. Constantly smelling of waste. And the decor was tired and looked rough. Oh not to mention the leak coming through one of the walls. Regardless of this we were tired and it was getting late. I woke early the next morning for work only to find the door was UNLOCKED during the night. I then reassured my partner and told her to lock the door and leave the key in the lock until I got back from work. She then rang me a few hours later to tell me someone was trying to get in. No knock, just force. She opened the door to find a woman. Who replied oh I thought my colleague was in here. No sorry nothing. DISGUSTING! My parter and daughter are in the room frightened and yet this woman did not care. For the rest of our stay we made sure we constantly locked the door. We went out for some food of course once again locked the door. Only to come back to it unlocked and our things moved. No clean sheets or anything? I went down and told the receptionist who looked at me like I was an idiot. Once again no apology. The staff seem to have no regard for the guests and I’m utterly disgusted. Got a frightened little girl and a concerned partner. Nice one"

"Positives - clean and spacious room and bathroom. Plenty of storage space and lots of plugs! - hotel was well maintained and clean no real issues there. - gym was well equipped - free weights, bench, treadmill, glider, bike and a pelaton. - breakfast buffet was plentiful - nice that can ask for ready to order eggs if want something different. Wanted plain omelette for our little one and provided for us no problem. - had dinner one evening - portion sizes are good and food came piping hot! - spacious car park. - hot cookies on arrival! - loved that there was an activity table for kids in the reception with colouring, building blocks and little chairs. It helped during check in to keep the little one busy. - lifts come quick and very frequent. Improvements - have to pay £7.50 per night parking, feel this should be reduced more or complementary if stay minimum nights as other hotels do. - shower head was leaking the whole time! - weird dry mould in bathroom which wasn’t nice to see. - stayed 3 nights and didnt have no room cleaning even though left sign on door for 2 days we was out. Needed clean towels and bin changes especially with a little one - asked at reception had to wait nearly 2hours for someone to come and give towels and empty the bins! Not great - telephone in room didn’t work so had to keep going to reception if needed something. "

"This place was horrific ,no heating, TV or shower didnt work, beds really old and uncomfortable. It stunk of weed. Old furniture. No one was contactable Avoid this place"

"Great central city location for Salisbury. Greeted by friendly staff room was nice and cosy and surprinsinly quiet . Slept like a log. ONly a few minutes walk to major attractions and good pubs, cafe"s and restaurants. Brekfast was first class . Darren our waiter was really friendly and eggs to order was great. a gem of a hotel"

"I really loved the suite that we had booked it had a balcony that overlooked the garden . The hotel was ok . A bit tired in places . Menu for evening was ok . Breakfast was a buffet which didn’t really suit me . I asked for an omelette which they did make but I was reminded twice that it wasn’t really on the menu ….Otherwise all was ok "

"Hotel and grounds were very nice and parking was easy. Having seen they had a restaurant, was a little taken by surprise to find out they did not serve dinner. They do provide transport to restaurants in town though"

"Really nice hotel. Perfect position for exploring the city."

"Not a bad hotel by any means. Was a bit disappointed in the pool area and staff at the pool was a bit pre occupied talking to her friend. Room was decent and breakfast nice. Would stay again as the price was pretty good. "

"Lovely hotel in the new forest. Close proximity to walks. restaurants and cafes. Love breakfast in the morning. Helpful staff who were very accommodating of our two children. Thank you"