Location and facility are terrific. I will stay there again. The staff lacks a customer focus. My first day there I was working in my room, on back to back conference calls. In a one hour period a contractor entered my room 4 times to replace the lock. I had to interrupt my call to tell him "not now" each time. He then had the front desk ring the house phone repeatedly until I again told them "not now".
Next morning I went down to get coffee. The person at the desk watched me fill my cup. As I put the lid on some splashed on my hand. It was ice cold. At that point the person at the desk told me "that's yesterday's coffee". Really? You wait until I pour it to tell me that?
Aloft hotels are the new twist in travel from Starwood Hotels & Resorts. Aloft Harlem is a bold, fresh, and fun new hotel …More
There was a work permit attached to the door when I arrived with caused me a bit of concerns. My fears and concerns were immediately alleviated once I entered the establishment. Although there was work material in the foyer, the hotel was very clean and the staff professional and friendly. I loved the theme room atmosphere. I stayed in the Lens (Horne) room. It was beautifully decorated. The bed was very comfortable and I was amazed that the bed linen was ironed (no one does that anymore). I has several visitors and they were very impressed with the establishment and will recommend this business to family and friends, as will I.
Built in 1906, this Victorian bed and breakfast is 6 miles from Times Square and 7 miles from the Statue of …More
I have to say first that the staff would do anything they could to make your stay great. They kept our luggage for us before we could check in so we could sight see. They also kept our luggage for us after check out since our flight wasn't until much later, which allowed us to see many more places than we couldn't have otherwise. The room was very nice, very clean, and had everything we needed. If I ever go back to NY, I will definitely be staying there.
Would have liked to be greeted by the house keeper herself, rather than her "helper." Building did not have house numbers, difficult to find at night. Enjoyed the wi-fi option, but it kept fading in and out. Need to include milk with cereal for B&B. Need more decor in the welcome & stair ways so that it feels less creepy. Other than that, the place was clean and well kept. Good price for a short stay. Subway just a block down.
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