My booking through hotels.com never turned up in their system, yet Hyatt park did their utmost to find a replacement. The personal was nice, but also seemed a bit overworked at times. Finally we did get a room. I noticed specks of dirt here and there, black hairs in the shower down at pool level, dirty wall around the kitchen sink, the shampoo was impossible to get out of the container, the already small windows were covered by curtains that could not be removed, rolled up or otherwise so I could look out of the windows. The bed sheet was put directly on a leather bed. It felt strange. Overall, there were many rough edges that I did not expect at this level - they could easily be removed after a meticulous check-up.