ARCOTEL Onyx Hamburg

Photo gallery for ARCOTEL Onyx Hamburg

Primary image
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of ARCOTEL Onyx Hamburg

ARCOTEL Onyx Hamburg

4.5 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Reeperbahn 1a, Hamburg, HH, 20359

Explore the area

  • Popular LocationOperettenhaus1 min walk
  • Popular LocationSt. Michaelis Church10 min walk
  • Popular LocationFish Market14 min walk
  • AirportHamburg (HAM)26 min drive

Choose dates to view prices

About this area

Hamburg

ARCOTEL Onyx Hamburg is located in Hamburg-Mitte, a neighbourhood in Hamburg, and is in the entertainment district and near the boardwalk. Miniatur Wunderland and Hamburg Dungeon are cultural highlights, and travellers looking to shop may want to visit Reeperbahn and Fish Market. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclays Arena. Guests love the hotel's central location.
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Map

What's nearby

  • Operettenhaus - 1 min walk
  • Hans-Albers-Platz - 7 min walk
  • St. Pauli Piers - 8 min walk
  • St. Michaelis Church - 10 min walk
  • Fish Market - 14 min walk

Getting around

  • St. Pauli U-Bahn - 2 min walk
  • Holstenstraße Station - 3 min drive
  • Hamburg Airport (HAM) - 26 min drive

Restaurants

  • Clouds – Heaven’s Bar & Kitchen - 2 min walk
  • Man Wah - 3 min walk
  • Da Benito - 3 min walk
  • Lieblings Café Bar - 3 min walk
  • Schankwirtschaft - 4 min walk

About this property

ARCOTEL Onyx Hamburg

Luxury Hamburg hotel in Hamburg-Mitte, walk to Reeperbahn
This smoke-free hotel features a bar/lounge, a snack bar/deli and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space. All 215 soundproofed rooms feature free WiFi and pillowtop beds. For entertainment, flat-screen TVs come with satellite channels, and guests can also appreciate comforts such as premium bedding and pillow menus.
ARCOTEL Onyx Hamburg offers 215 air-conditioned accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 76-cm Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee weekdays 6:00 AM–10:30 AM: EUR 22 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (592 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • 76-cm flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofing

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See similar properties

Hamburg
Hamburg
Hamburg-Mitte
Hamburg-Mitte
Air conditioned
Air conditioned
Free WiFi
Free WiFi
Hotel
Hotel
4 star
4 star
Guest rating 4+
Guest rating 4+
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Welcoming dogs only
1 per room
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for EUR 40.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 per person (approximately)
  • Self-parking fee: EUR 20 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

ARCOTEL Hamburg Onyx
ARCOTEL Onyx
ARCOTEL Onyx Hamburg
ARCOTEL Onyx Hotel
ARCOTEL Onyx Hotel Hamburg
Hamburg ARCOTEL Onyx
Hamburg Onyx
Onyx ARCOTEL
Onyx ARCOTEL Hamburg
Onyx Hamburg
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hamburg
ARCOTEL Onyx Hamburg Hotel Hamburg

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 565 out of 991 reviews
5 - Excellent 57%
Rating 4 - Good. 371 out of 991 reviews
4 - Good 37%
Rating 3 - Okay. 35 out of 991 reviews
3 - Okay 4%
Rating 2 - Poor. 10 out of 991 reviews
2 - Poor 1%
Rating 1 - Terrible. 10 out of 991 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

2/5 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hotel with good restaurant options
Stayed 3 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and well located
Stayed 2 nights in Apr 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very nice property with an excellent location. Nice friendly staff too. Didn't try the breakfast
Stayed 2 nights in Dec 2021

3/5 Okay

Business traveller
Liked: Cleanliness
Disliked: Amenities
Nothing i can think of
Stayed 1 night in Oct 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021