COVID-19 restrictions.

See detailsOpens in a new window

Crowne Plaza Hamburg - City Alster

Photo gallery for Crowne Plaza Hamburg - City Alster

Featured image
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Crowne Plaza Hamburg - City Alster

Crowne Plaza Hamburg - City Alster

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Graumannsweg 10, Hamburg, HH, 22087

Explore the area

  • Popular LocationAlster Lakes5 min walk
  • Popular LocationHamburger Kunsthalle18 min walk
  • Popular LocationHuhnerposten Events Location3 min drive
  • AirportHamburg (HAM)13 min drive

Choose dates to view prices

About this area

Hamburg

Crowne Plaza Hamburg - City Alster is located in Hamburg-Nord, a neighbourhood in Hamburg, and is in the city centre and on the waterfront. English Theatre Of Hamburg and Hamburger Kunsthalle are cultural highlights, and some of the area's attractions include International Maritime Museum and Hamburger Dom. Miniatur Wunderland and Rickmer Rickmers are also worth visiting. With kayaking, sailing and boat tours nearby, you'll find plenty of adventures in the water.

What's nearby

  • Alster Lakes - 5 min walk
  • Hamburger Kunsthalle - 18 min walk
  • Jungfernstieg - 3 min drive
  • Huhnerposten Events Location - 3 min drive
  • St. Peter's Church - 3 min drive

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Airport (HAM) - 13 min drive

Restaurants

  • The Restauarnt — 1 min walk
  • The Plaza — 1 min walk
  • Da Caio - 4 min walk
  • Luicella's Ice Cream - 6 min walk
  • Peter Pane - 6 min walk

About this property

Crowne Plaza Hamburg - City Alster

Waterfront Hamburg hotel in Hamburg-Nord with full-service spa
A full-service spa, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. All 285 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include premium bedding, coffee makers and TVs. Housekeeping is available on request.
Crowne Plaza Hamburg - City Alster offers 285 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 22 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Off-site parking available (EUR 15 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 12 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Access to nearby indoor pool
  • Bike rentals
  • Canoeing
  • Full-service spa

Family friendly

  • Access to nearby indoor pool
  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Spanish

Business services

  • Conference space (5651 square feet)
  • Meeting rooms 9

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
The property is closed between 9 December and 20 June.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
1 per room
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)
  • Self-parking fee: EUR 22 per day
  • Nearby parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and JCB International; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel
Crowne Plaza Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel
Crowne Plaza Hamburg - City Alster Hamburg
Crowne Plaza Hamburg City Alster an IHG Hotel
Crowne Plaza Hamburg - City Alster Hotel Hamburg

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 396 out of 989 reviews
5 - Excellent 40%
Rating 4 - Good. 465 out of 989 reviews
4 - Good 47%
Rating 3 - Okay. 109 out of 989 reviews
3 - Okay 11%
Rating 2 - Poor. 12 out of 989 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 989 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020

1/5 Terrible

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of service. I did NOT get it.
Stayed 2 nights in Jun 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful and courteous Location was beautiful and perfect to unwind for a vacation
Stayed 2 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020