expedia

Photo gallery

Featured image
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Guest reviews

4.2/5 Very good
998 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationMoenckebergstrasse7 min drive
Popular LocationUniversity of Hamburg8 min drive
Popular LocationHamburg State Opera15 min drive
AirportHamburg (HAM)22 min drive

Choose dates to view prices

  • Suite, 2 Bedrooms

    Room amenities

    • 320 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 2 Bedrooms
  • Standard Room (1 Full Bed or 2 Twin Beds)

    4.8/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsStandard Room (1 Full Bed or 2 Twin Beds)
  • Junior Suite

    Room amenities

    • Sleeps 2
    • 1 King Bed OR 1 Queen Bed
    More detailsJunior Suite
  • Standard Room, 1 Double Bed

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed
  • Deluxe Room, 1 King Bed

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Executive Room, 1 King Bed, Non Smoking

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Non Smoking
  • Superior Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed
  • Executive Room, 1 King Bed, View

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, View

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hamburg

Located in Hamburg's Hamburg-Nord neighbourhood, Crowne Plaza Hamburg - City Alster is in the city centre and on the waterfront. Reeperbahn and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Hamburger Dom and Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Volksparkstadion or Barclaycard Arena. With kayaking, sailing and boat tours nearby, you'll find plenty of adventures in the water.

Visit our Hamburg travel guide
Map
Popular Location

What's nearby

  • Moenckebergstrasse - 7 min drive
  • University of Hamburg - 8 min drive
  • Hamburg City Hall - 9 min drive
  • Hamburg Wholesale Market - 12 min drive
  • Hamburg State Opera - 15 min drive

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg (HAM) - 22 min drive

Restaurants

  • The Restauarnt — 1 min walk
  • The Plaza — 1 min walk
  • Sagners - 2 min walk
  • Luicella's Ice Cream - 6 min walk
  • Peter Pane - 6 min walk

About this property

Crowne Plaza Hamburg - City Alster

Waterfront Hamburg hotel in Hamburg-Nord, near Moenckebergstrasse
A full-service spa, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and conference space. All 285 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking bathtubs, and other standard amenities include premium bedding, coffee/tea makers and TVs.
Crowne Plaza Hamburg - City Alster offers 285 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Gym. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Clean Promise (IHG)
Follows industry sanitisation guidelines of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: EUR 22 per day
  • Electric car charging station
  • Parking height restrictions apply

Food and drink

  • Buffet breakfast available for a fee 8:00 AM–10:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: EUR 12 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Bike hire
  • Canoeing
  • Full-service spa

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Spanish

Business services

  • 9 meeting rooms
  • Conference space (5651 square feet)

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 3:00 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
1 per room
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)
  • Self-parking fee: EUR 22 per day
  • Nearby parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines
The property affirms that it adheres to the guide to reopening holiday rentals (DTV & DFV - Germany) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior.

Property is also known as

Crowne Plaza Hamburg City Alster Hotel
Crowne Plaza Alster Hotel
Crowne Plaza Hamburg City Alster
Crowne Plaza Alster
Hamburg Crowne Plaza
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg - City Alster Hotel
Crowne Plaza Hamburg - City Alster Hamburg
Crowne Plaza Hamburg - City Alster Hotel Hamburg

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Hamburg - City Alster and receive a full refund?
Yes, Crowne Plaza Hamburg - City Alster offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hamburg - City Alster cancellation policy on our site for more details about any exclusions or requirements.
Is Crowne Plaza Hamburg - City Alster pet-friendly?
Yes, Crowne Plaza Hamburg - City Alster allows pets (limit 1 per room). There's a fee of EUR 25 per pet, per night.
How much is parking at this hotel?
Self-parking is available for EUR 22 per day.
What time is check-in at this hotel?
Check-in is from 3:00 PM to midnight.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this property located?
Located in Hamburg-Nord, this spa hotel is within 1 mile (2 km) of English Theatre Of Hamburg and Moenckebergstrasse. Miniatur Wunderland and Hamburg Dungeon are also within 3 miles (5 km). Uhlandstrasse U-Bahn is 8 minutes by foot and Lohmuhlenstrasse U-Bahn is 11 minutes.

Guest reviews

Overall score and ratings for Crowne Plaza Hamburg - City Alster

4.2
Very good
5 - Excellent
398
4 - Good
473
3 - Okay
108
2 - Mediocre
12
1 - Poor
7
4.4
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.1
Property condition

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of service. I did NOT get it.

Stayed 2 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful and courteous Location was beautiful and perfect to unwind for a vacation

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020