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"We had a great stay at the Holiday Inn, Chester. The staff were friendly, service excellent. It represented great value for money. My only criticism would be that the outside of the building lets it down. Everything else was great."

"Lovely building and very close to town centre, all the staff are lovely - friendly and helpful. Our room was ok but not as clean as it should have been, only 1 set of towels on arrival, shower gel was empty. All got resolved though as soon as I requested. We hung up our towels to re-use but they were changed each day. Free bottled water provided each day and good tea and coffee set up. Bed was comfortable. Breakfast was amazing - plenty of choices and really well done. Menu only, no buffet for juice or pastries or any extras but it was all prepared fresh and served quickly with generous portions."

"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"Older but well kept, helpful staff."

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Great place to stay . Good accommodation and lovely food. The staff were very nice and customer friendly."

"Lovely country feel hotel Lots of free parking onsite Lovely breakfast 10 mins drive from Wrexham football stadium."

"Disappointed that I was not notified that they had a wedding at the hotel as this affect my stay, no food being served at night and the poor staff was extremely busy, I had to go somewhere else to get a drink. "

"Staff is very nice. Room is clean but not best quality and street facing room is super hot and noisy at night. "