Sehr geehrter Thiago,vielen Dank für Ihren positiven Kommentar!Mit Wohlgefallen haben wir gelesen, dass Sie einen schönen Aufenthalt hatten.Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute

Dear John,Thank you for taking the time to share your review.We are very sorry not to have been able to meet your expectations.We would appreciate knowing more details.We hope you will come and stay with us again and wish you a Happy New Year!Best wishes,

Dear Amit,Thank you for taking the time to share your review.We're delighted to hear that our prime location near the train station and tram stop was convenient for your stay. It's also great to know that the in-room amenities, including the kettle and tea coffee tray, added to your comfort. We understand your concerns regarding the elements outside the hotel and the traffic noise; our central location does come with the vibrancy and challenges of city life. We also acknowledge your comments on the lift size and will consider this in our ongoing efforts to improve guest experiences. We're pleased that you found the bed comfortable and the bathroom amenities to your liking, and that our daily housekeeping service met your expectations for room cleanliness.We truly hope that you will return for yet another memorable experience. All the best,

Sehr geehrte Susan,vielen Dank für Ihre Bewertung!Wir würden gerne wissen, wie wir Ihren Aufenthalt noch verbessern könnten.Wir würden uns freuen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!Vjekoslav Ljubas, Hoteldirektor

Dear Jezreel,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our location convenient and enjoyed the cleanliness of our hotel. It's also great to know that you appreciated our breakfast offerings.We apologize for any inconvenience you experienced with our front desk staff and the parking situation. Our parking garage is indeed limited in space, which can make it challenging for larger vehicles. We will address your concerns with our team to ensure better communication and friendliness in the future. As for the carpet, we appreciate your feedback and will look into addressing this issue to maintain a pleasant environment for our guests.We hope to have the opportunity to welcome you back for an improved experience. Kind regards,Vjekoslav Ljubas, General Manager

Dear Andrei,Thank you for taking the time to share your feedback.We are glad to hear that you found our location convenient and appreciated the proximity to the central train station and downtown attractions. It's great to know that you enjoyed the variety of restaurants in the area as well.We acknowledge your concerns regarding the parking space and understand that it can be challenging for larger vehicles. Our garage is designed to accommodate most cars, but we are aware of the limited space and have placed signs to guide our guests. We apologize for any inconvenience this may have caused. Additionally, we appreciate your feedback on the safety of the surrounding streets and would like to assure you that our hotel is located in a safe area, although it is near a busy train station.We hope to welcome you again in the future. All the best.

Dear Tracy,Thank you for providing us with your feedback about your recent stay.We are glad to hear that you found our room to be more than adequate and appreciated the amenities provided. However, we are sorry to hear that you felt our team was not as helpful as you expected. We strive to provide excellent service and will use your feedback to improve our team's performance.We are concerned about the incidents you mentioned occurring outside the hotel. While our hotel is located in a busy area near the main train station, we understand that this can sometimes lead to uncomfortable situations. Please know that our team is always available to assist you with any concerns during your stay. Our soundproof windows are designed to provide a calm and peaceful environment inside the hotel, away from the hustle and bustle of the city.We hope that we have the pleasure of seeing you again in the near future. Kind regards,

Dear Yasmin,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel nice. However, we understand that the noise from the nearby central train station was a concern for you. Our hotel is indeed located close to the station for the convenience of our guests, and we have soundproof windows to minimize the noise. We apologize if this did not meet your expectations and hope that the rest of your stay was enjoyable.We do hope to welcome you back in the future. All the best.

Dear George,Thank you for taking the time to leave your feedback.We are glad to hear that you found our hotel clean and well-maintained. Our team works hard to ensure a comfortable stay for our guests.However, we are sorry to hear about your concerns regarding the surrounding area. While our hotel is conveniently located near the central train station and financial district, we understand that the busy streets can sometimes be overwhelming. Please rest assured that our hotel prioritizes the safety and well-being of our guests, and our soundproof windows are designed to provide a peaceful environment inside the hotel.We hope to see you again soon.Best regards,

Dear Musstanser,Thank you for sharing your experience at our hotel.We are glad that you found our location convenient, being close to the main train station. Meanwhile, while we strive to provide our guests with a comfortable stay, we appreciate your understanding regarding the basic services offered. Our hotel aims to cater to a variety of guests' needs while maintaining affordability and convenience.We, however, regret any inconvenience you may have experienced with the elevator. As you mentioned, our hotel has one lift which is rather small, but we ensure that it is well-maintained for our guests' use. Furthermore, regarding your comment about the top floor, we would like to inform future guests that the 7th floor can only be accessed by stairs. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back for an even better stay in the future. Kind regards,

Dear Louis,Thank you for sharing your experience at our hotel.We are glad that you appreciated our convenient location close to the Frankfurt main train station and the variety of restaurants in the nearby Kaiserplatz. We understand that the area around the station may have some challenges, but we strive to provide a comfortable and secure environment for our guests within the hotel premises. Nevertheless, our soundproof windows help ensure a peaceful stay, despite the hustle and bustle of the city outside.We hope to welcome you back for another enjoyable stay in the future.Best regards,

Dear George,Thank you for taking the time to share your review.We are very sorry not to have been able to meet your expectations.We would appreciate it if you could provide us with some more information.We look forward to welcoming you again. Best regards,Vjekoslav Ljubas, General Manager

Dear Ruth,Thank you for letting us know how you rated your recent stay.We are pleased that you had a pleasant experience and we were able to meet your expectations.We look forward to welcoming you back. Best regards,Vjekoslav Ljubas, General Manager

Dear Yeong,Thank you for taking the time to leave your review.While we are pleased you found our location convenient for transport, we assure you that the surrounding area is quite safe. Nevertheless, we would like to make it clear that as with all large cities, it is advisable to take precautions.We hope to have the pleasure of seeing you on a future visit.Best regards,Vjekoslav Ljubas, General Manager

Dear Ahmed,Thank you for rating your recent stay.We are sorry that not everything was to your satisfaction.We would welcome your suggestions on how we could have improved your experience.We look forward to the pleasure of seeing you again in the future. Kind regards,Vjekoslav Ljubas, General Manager

Dear Ken,Thank you for this review of your recent stay.We are pleased that you chose to stay with us and we are happy to know that you found our location to be convenient. We would like to make it clear that as with all large cities, it is advisable to take precaution. However, we assure you that our location puts our guests at no great risk as there is a strong police presence in the area. We work hard to meet our guests' expectations and it is truly rewarding to know that you were pleased with your stay.We look forward to seeing you again soon. Best wishes for the New Year,Vjekoslav Ljubas, General Manager

Dear Fadi,Thank you for your review.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.It is also a pleasure to know you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back again in the future. Best wishes,Vjekoslav Ljubas, General Manager

Dear Adam,Thank you for sharing your review.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Vjekoslav Ljubas, General Manager

Dear Guglielmo,Thank you for taking the time to share your feedback.We are sorry that your stay with us did not match your expectations. We take our guests' feedback very seriously, this helps us to maintain or indeed improve our service standards where necessary. Unfortunately, the hotel was inadvertently overbooked when you arrived, however, you were provided with alternative accommodation and transportation to another hotel. Please accept our sincere apologies for any inconvenience.We hope you will come and stay with us again for an improved experience. Best wishes,Vjekoslav Ljubas, General Manager

Dear GuestThanks for this top rating.We are glad your stay was perfect.We look forward to welcoming you back. Best regards,Vjekoslav Ljubas, General Manager

Dear Danny,Please accept our sincere thanks for this kind review.We are delighted to know you made the most of your time with us.We hope to see you again soon. Best wishes,Vjekoslav Ljubas, General Manager

Dear Lynn,We appreciate this positive rating.We are glad that your expectations were met.We would certainly like to learn more about that in a private message.Best regards,Vjekoslav Ljubas, General Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.We are pleased that our convenient location with transport options close by met your requirements. Thank you also for highlighting the high standard and quality service we strive to uphold.Since we are located near the main train station as you noted, there are many people and activities going on in the area but this is the situation at most of the main train stations in major cities. There is always a strong police presence in the area to ensure the safety of our guests.We hope to welcome you back for your next visit. Best regards,Vjekoslav Ljubas, General Manager

Dear Michael, We are pleased you had a good experience with us. We regret that you felt our location was not exactly what you were looking for, however, as you mentioned, there are public transport options within easy walking distance and our team members are on hand to provide directions and advice on how best to visit the city. We hope to have the pleasure of welcoming you back in the future. Best wishes, Vjekoslav Ljubas, General Manager

Dear David, Thank you for this positive review of your stay. We are pleased that you enjoyed your stay and found our location ideal for your requirements. We look forward to welcoming you back. Best wishes, Vjekoslav Ljubas, General Manager

Dear Chantelle, Thank you for taking the time to share your review. It is a pleasure to hear that you received such friendly and professional service from our team members. We are pleased that you found our location to be convenient and have noted your comments. However, we can assure you that our location is quite safe with a strong police presence. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements. We hope to welcome you back in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Tawny, Thank you for taking the time to send us your rating. We are happy to have met your requirements. We would certainly like to learn more about that in a private message. Best regards, Vjekoslav Ljubas, General Manager

Dear Michael, Thank you for such a positive review. It is wonderful to hear that you enjoyed your time with us. We really appreciate your kind comments, as they encourage us to continue maintaining our high standards and make every visit a memorable one. We are glad that you found our location convenient, and we are happy that you received such friendly and professional service from our team members. We look forward to welcoming you back in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Hua, We would like to thank you for sending us your rating. We are glad that we met your expectations. However, we would love to know what would have made your stay a perfect one. We hope to have the pleasure of seeing you again in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Guest Thank you for letting us know how you rated your recent stay. We are sorry that not everything was to your satisfaction. However, we would be interested in knowing how we could have improved on your time with us. Best regards, Vjekoslav Ljubas, General Manager

Dear Don, Thanks for taking the time to review your visit to our hotel. We are glad to hear that you received such a friendly and professional service from our team members. Since we are located near the main train station, there are many people and activities going on in the area but this is the situation at most of the main train stations in major cities. We regret to hear that you were not entirely satisfied with your bed. Please let us know of such concerns in the future, so our team can do their best to find a more comfortable solution. We hope to see you again in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Pedro, Thanks for taking the time to send us a great rating. We are glad we met your requirements. Thank you again. We look forward to welcoming you again. Best regards, Vjekoslav Ljubas, General Manager

Dear Chin, Thank you for taking the time to share your feedback. It's great to know that you had a pleasant stay at our hotel. Since we are located near the main train station as you noted, there are many people and activities going on in the area but this is the situation at most of the main train stations in major cities. However, we can assure you that there there is always a strong police presence in the area to ensure your safety. We hope to have the pleasure of welcoming you again. Happy holidays! Vjekoslav Ljubas, General Manager

Dear Scott, Thank you for taking the time to send us your rating. We are glad that this was to your satisfaction. We would love to know how we could have improved your experience with us. We look forward to welcoming you back. Best regards, Vjekoslav Ljubas, General Manager

Dear Guest We would like to thank you for your rating of your recent stay. We are glad that we met your expectations. A private message with further details would be gratefully received. Best regards, Vjekoslav Ljubas, General Manager

Dear Guest, Thank you for taking the time to provide this feedback. We appreciate your kind comments about our team. The pictures shown on all booking platforms are a true representation of our property and services available, however a full description can be found online and we regret you did not let us know at the time of any concerns you had. We are located in a safe neighbourhood and have never had any insecurity issues in the recent past. We hope we can provide you with an improved stay in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Michelle, Thank you for your review. We are pleased to hear that you enjoyed our hotel and found our price-quality ratio to be what you were hoping for. Since we are located near the main train station many people are passing by every day but this is the situation at most of the main train stations in major cities. We do not know of any incidents in our immediate location and please do speak to us at the time: our friendly team all know the area well and can give you any assistance or advice as needed. The whole team hope that we may see you again in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that you were happy with your room. We have taken note of your comments and apologise for any inconvenience. Resta assured that we will being your feedback to highlight the areas in which we need to improve and will be reviewing them with our team. We do hope that you will return in the future. Kind regards, Vjekoslav Ljubas, General Manager

Dear Guest, Thanks for sending us your rating. We would have liked to have met all your requirements. We would love to know how we could improve your experience with us. We look forward to seeing you again. Best regards, Vjekoslav Ljubas General Manager

Dear Anthony, Thank you for taking the time to review your time with us. It's great to know that you had a pleasant stay at our hotel. We are happy that you found our location to be convenient for transport options and as you mention there is always a strong police presence in the area to ensure your safety. We hope to have the pleasure of seeing you again in the future. Happy New Year 2020! Vjekoslav Ljubas General Manager

Dear Guest, Thank you for taking the time to share a review. We are delighted to know that you had an enjoyable experience at our hotel and that you found our location to be so convenient for transport. We assure you that there is no need to feel unsure as there is a strong police presence in the area and we are very conscious of your safety. We hope to have the pleasure of seeing you again in the future. All the best for 2020! Vjekoslav Ljubas General Manager

Dear Oliver, Many thanks for this high rating. We are glad we met your requirements. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Vjekoslav Ljubas General Manager

thank you very much for your rating

Dear Ashley, Thank you for taking the time to share your review. We are sorry that your recent stay at our hotel didn't meet all your expectations and are saddened to read your comments. We encourage our guests to inform our team of any issues or concerns they may have during their stay with us, so they may take the necessary actions. Nevertheless, we have taken good note of your comments and handed them to the concerned departments for review. We do hope that you will return for a more enjoyable experience in the future. Kind regards, Vjekoslav Ljubas General Manager

Dear Shakil, thank you for your time to comment your stay. Hope to see you again. Best regards Vjekoslav Ljubas