1/5 Terrible
Minh
18 Nov 2021
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
NH Collection Frankfurt City
Photo gallery for NH Collection Frankfurt City
Overview of NH Collection Frankfurt City
NH Collection Frankfurt City
4.2/5 Very good
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet-friendly
- Restaurant
- Gym
- Breakfast available
- Business services
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 48-hour vacancy between guest room stays
- Hand sanitiser provided
Vilbeler Str. 2, Frankfurt, HE, 60313
Explore the area
- Zeil Shopping District2 min walk
- Römer12 min walk
- Maintower19 min walk
- Frankfurt (FRA-Frankfurt Intl.)14 min drive
Choose dates to view prices
About this area
Frankfurt
Located in Innenstadt neighbourhood, NH Collection Frankfurt City is connected to a shopping centre. Alte Oper and Staedel Museum are cultural highlights, and some of the area's notable landmarks include Romerberg and Römer. Looking to enjoy an event or a game while in town? See what's happening at Deutsche Bank Park or Fraport Arena. Guests love the hotel's location for the sightseeing.
What's nearby
- Zeil Shopping District - 2 min walk
- Konstablerwache - 4 min walk
- Hauptwache - 12 min walk
- Römer - 12 min walk
- Maintower - 19 min walk
Restaurants
- The Espresso BAR - 2 min walk
- Daniel's Ristorante Italiano - 2 min walk
- Phuket Thai Imbiss - 2 min walk
- Koh Samui - 3 min walk
- Savanna Restaurant - 3 min walk
Getting around
- Konstablerwache Station - 4 min walk
- Eschenheimer Tor Station - 8 min walk
- Frankfurt Airport (FRA) - 14 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Feel Safe at NH (NH Hotels)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking on site (EUR 22 per day)
- Wheelchair-accessible parking available
Food and drink
- Breakfast available for a fee: EUR 13-32 per person
- 1 restaurant
- 1 bar/lounge
- Room service available
- Coffee/tea in a common area
Things to do
- Fitness centre
- Sauna
- Shopping
- Steam room
Family friendly
- Laundry facilities
- Rollaway/extra beds (surcharge)
- Soundproofed rooms
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- German
Business services
- 24-hour business centre
- Conference space (312 square feet)
- Meeting rooms - 5
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- In-room accessibility (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Smoke-free property
Room amenities
Bedroom
- Bed sheets
- Hypo-allergenic bedding
- Pillow menu
- Pillow-top mattress
- Rollaway/extra beds (surcharge)
Bathroom
- Bathtub or shower
- Free toiletries
- Hairdryer
- Shampoo
- Soap
- Toilet paper
Entertainment
- 47-inch TV
- Premium channels
- Satellite channels
Food and drink
- Espresso maker
- Minibar
More
- Desk
- Free newspapers
- Iron/ironing board (on request)
- Phone
- Safe
- Separate sitting area
- Soundproofing
Similar properties
See similar properties
Frankfurt
Altstadt Frankfurt
Business-friendly
Washer and dryer
Guest rating 4+
4 star
Hotel
Pet-friendly
Policies
Check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: EUR 45
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 35 per pet, per stay
Dogs and cats welcome
2 per room (up to 55 lbs/25 kg)
Pets cannot be left unattended
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 50.0 per night.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 2.00 per person, per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
- Self-parking fee: EUR 22 per day
- Pet fee: EUR 35 per pet, per stay
- Service animals are exempt from fees
- Early check-in fee: EUR 45 (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: EUR 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash, cash, cash, cash and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.
Property is also known as
Frankfurt NH City
Hotel NH Frankfurt City
Nh Frankfurt City Hotel Frankfurt
Nh Hotel Frankfurt
Nh Hotels Frankfurt
NH Collection Frankfurt City Hotel
NH Collection Frankfurt City
NH Collection Frankfurt City Hotel
NH Collection Frankfurt City Frankfurt
NH Collection Frankfurt City Hotel Frankfurt
Frequently asked questions
Overall score and ratings
4.2
Very good
4.3/5
Cleanliness
4.2/5
Staff & service
4.2/5
Amenities
4.3/5
Property conditions & facilities
5/5 Excellent
Anne
13 Nov 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
4/5 Good
Argentino
30 Oct 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2021
5/5 Excellent
atilla
Travelled with group
26 Sept 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021
5/5 Excellent
Verified traveller
2 Sept 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021