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"The facilities and the room is amazing. The front desk people with special mention to Lorenzo, who did an extra mile to search for me at the square amongst the crowd, just to inform me updates on the store he recommended to check regarding my inquiries on certain products whilst at the front desk. They also presented me a birthday champagne. The hotel is a vintage 17th century building which was formerly a castle built in 1450. "

"Easy access from the train station of about a 3 minute walk. Right on the edge of the main shopping and attraction action of Florence so you do not feel like you are right in the crowds. The view from the bar/restaurant are great also. Service was always accommodating and the food was good. The shower/bath was a little crowded with how the fictures are placed but otherwise the bathroom was fine, the room was good, everything was clean and fun. I would recommend this to my friends also."

"Amazing!"

"Great"

"Absolutely beautiful hotel with top-notch service and attention to detail. From the moment we arrived, everything felt seamless and luxurious. The room was spacious, spotless, and so comfortable we wished we could stay longer. The staff went above and beyond—surprising each of my kids with a stuffed animal and even keeping the restaurant open a little later so they could have dinner after a long day. Every team member we met was warm, thoughtful, and made us feel like valued guests. We’ll definitely be back—and next time for more than just a short stay!"