Holidays to Florence

The facility itself was gorgeous. The common areas luxurious and historic. The free shuttle to downtown was a very good idea, since the location is a bit far from the sites.

The staff was very rude.

We love this place and stay here every time...

Hotel is modern and clean. But the room was underground, there was no internet cinnection and staf was not very helpful. Overall not what you would expect from a 4 star hotel

From the moment we arrived, we were looked after and made to feel like our stay really mattered to all of the excellent staff. After messaging the hotel in advance through the Expedia app to ask about car parking, they met us at the hotel entrance and parked the car for us in a local garage. The hotel is situated overlooking the Ponte Vechio bridge, which is one of the finest views in Florence. The architecture is unspoilt and you feel like you are immediately transported to the Renaissance period. Inside the hotel, the design is Sophisticated with a meticulous attention to detail. We’re here in the middle of Covid and the place is spotlessly clean. Masks are worn inside the communal places and hand sanitizers are positioned discreetly for our use. As it’s an Expedia VIP hotel, we received both a bottle of Prosecco and also a room upgrade. The upgrade probably due to less demand during covid. ( the hotel is usually sold out in the high season. ) We’re staying with 3 children and all the staff have been excellent with them. Especially Francesco and Carolina who looked after us on arrival. A visit to the Uffizi galllery was made easier, by the hotel, as they arranged for ‘skip the line’ tickets. Massively appreciated in the heat of the day. The rooms overlooking the Ponte Vechio round off what has been a fantastic visit. When we come back to Florence, we’ll be booking the Portrait hotel again for sure!

This hotel is beautiful, clean, and in an excellent location. The staff are extremely kind and helpful. We truly enjoyed our stay!