Desk

Reviews of Hotel Regina

1 out of 5
Hotel Regina
Borgo Noce 8, Florence, FI

Reviews

5.8
Rating 10 - Excellent. 3 out of 72 reviews" "
Rating 8 - Good. 23 out of 72 reviews" "
Rating 6 - Okay. 21 out of 72 reviews" "
Rating 4 - Poor. 12 out of 72 reviews" "
Rating 2 - Terrible. 13 out of 72 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Marius Alin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
None treble. The odor from toilet unbearable , the owner refused to change rooms. Shower soo tinny water run over toilet. Bad bad. Glad was only one night!!!!!!!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THe unique thing about this property was that you had to get buzzed in to enter, the room was big for European standards, and its location. However, there was no blow dryer, t.v., phone, hot or even warm water, and the pillow had strands of hair. Also, it was bothersome that you could possibly get locked in the room from the outside as there was no un/lock feature other than with a key used to open the door (but that seems to be common in Italy). Best recommended for dudes that need a very simple place to crash.
Stayed 2 nights in Jan 2019

8/10 Good

Tammie, Kelowna, British Columbia. Canada

Liked: Staff & service
Excellent location and staff. Good enough for what is to be expected in that price range and for sharing a bathroom. It’s a budget hotel but was better than I expected.
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Aya

Disliked: Property conditions & facilities
Location only!!
We arrived at the evening and the staff was nice. We were upgraded to a room with a private bathroom wich was nice. The room was pretty clean, with some dead mosquitoes on the walls but for the price of the room it was fine. The bathroom had a really old smell . Have to say that the best thing was the location!!! We left our luggages half a day at the fromt desk and when we went to pick them up i wanted to use the toilet one last time befor the train and i wasn't allowed too!!! They said that it was for guests only and we areafy checked out so we are not guests.
Stayed 2 nights in Jul 2017

8/10 Good

michael, Great boston area, usa

Liked: Cleanliness, staff & service, room comfort
Hotel near train station/all other historic sites
Staffs Fiona, Andy and owner are nice. They are very helpful in our visiting planning.

8/10 Good

Amro, Kuopio, Finland

Liked: Cleanliness, room comfort
Good value for money, excellent location.
We stayed here 2 nights in December, the hotel wss better than expected for the price. Rooms and bathroom was very clean, great central location. Excellent value for a one star hotel and for the money paid. Rooms were also warm and breakfast adequate, staff were also nice and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Enjoyed our stay. Perfect location....right next to the Duomo. Not a far walk from the train station. Service of staff was great.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Sacrifice for great location
The location was great. The hotel was OK except our room had an awful foul smell for the duration of our stay. The shower is just a shower curtain around a spout with minimal water pressure. So, the water got all over the bathroom. The staff was nice and helpful. Just make sure to inspect the room before staying to make sure it doesn't have a smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Venus

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Linda, USA

Disliked: Staff & service
Good Hotel Near the Duomo
This was a good hotel for not a bad price. It includes breakfast, but has a strange eating-area set-up, namely it has two rows of bar stools (3 on each side, both of which face the wall). So, if you get there when it's crowded (i.e., more than 6 guests ahead of you), you will have to wait and then might not get to sit with each other, depending how many are with you. Also, the selection is pretty mediocre, much of it pre-packaged foods. The front desk staff, at times, wasn't the friendliest. For instance, when we arrived in early afternoon, the man didn't welcome us, but rather bark at us to leave our luggage against the wall and come back in an hour when our room would be ready. As far as recommending this hotel, it was fine; you probably could do better, but it was certainly okay if you want to find an affordable place near most of the must-see attractions.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Loud but good value for one nighter
This hotel has a shared hallway bathroom/shower (pretty clean). The room was clean, there's a sink in the room. The room had one big bed (to fit two people) and a small twin bed. There's no tv. You have to leave your room key with the front desk when you go out. The room we checked in to was very loud. The room faced the alley so there was constant noise from restaurants and trucks and people all through the night so it was hard to sleep.

6/10 Okay

stef, MK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Centralised location & friendly staff
For the money we paid, I wasn't expecting a lot so I wasn't disappointed. The location was great, just around the corner from the Dulmo and near the Santa Maria Novella main train station. The staff there were very friendly. We had clean towels every day (not sure about the quilt covers though, I found some stains on them). The bathroom was very small, felt a bit claustraphobic to be honest!

8/10 Good

Lottie, Oxford

Liked: Staff & service
Perfect location
Tucked in the corner of the main square easy to get to the station and the dumo this was the perfect hotel for us. Staff were very helpful and super friendly

6/10 Okay

Shona

Disliked: Room comfort
Decent hotel for what you pay
Pretty good value for money, though the rooms are quite small. We only stayed one night and wanted something close to train station, included breakfast and had wifi - so it was perfect for us.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Zoe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good points are very convenient location, friendly service and value for money. Bad things are that the hotel is operated in a small and primitive scale, lift can only be found in 1st floor in dark corridor. No taxi can go to front door in the market area. No TV inside the room.

2/10 Terrible

Jasmine, Denver, CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
My fiance and I arrived at the Regina Hotel only to discover that they didn't have room for us and sent us walking to another hotel about 1/4 mile away. When we got to that hotel, there was no one there. We waited, and waited, and started getting more and more annoyed as we only had one night in Florence. Finally an Italian man came by and called the number for the hotel and presumably spoke to the owner. I don't speak enough Italian to know exactly what was said. Eventually a woman who looked like she had just woken up came downstairs from another apartment and opened up the hotel and took us to the room, whilst following instructions from the owner over the phone. She didn't work there, I don't know who she was. Then we were told we had to wait two hours for the hotel owner to show up and then we had to pay him. In the end, we were extremely uncomfortable and just had a bad feeling so we decided we didn't want to stay at a hotel where nobody else was and where we weren't treated how a guest should be. We found somewhere else to stay that night.

6/10 Okay

Sanja, Toronto, Canada

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Can't expect much for price
Considering the hotel is located in the centre of Florence and just a short walk to the train station, you can't expect very much for this price. The shared bathroom was inconvenient and it was too hot in the hotel. We had to sleep with the window open so I woke up covered in mosquito bites. Otherwise, the hotel was clean for central Florence (fresh towels and linens were provided). I likely wouldn't return again, it is worth paying a little extra in order to have your own bathroom.

8/10 Good

Alfredo, Haedo

Liked: Cleanliness, room comfort
Would go again
Drawbacks, when you take a shower, the bathroom gets flooded; the coffee in the brekkie was not hot enough; the tiny breakfast room has no tables but bars against the walls. Advantages, location is fantastic; staff is attentive and helpful at all times.

10/10 Excellent

Mirka

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

Jorge Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La peor noche de mi vida en un alojamiento
Nos dieron una habitacion en ruinas y miniscula, las fotos de la web parecen sacadas de otro alojamiento, los enchufes no funcionabas, la pared rajada, la ventana no cerraba bien por fuera,colchones, sabanas y habitacion de hace 20 años, mal olor, baño sucio viejo y sin papel ni nada, no señal de wifi, reservamos cama doble y nos dieron dos pequeñas. Lo peor fue el servicio de Hotels.com no nos realojo en otro hotel, se negaron a pagar suplemento por realojarnos ya que todos lo hoteles eran mas caros. Ni si quiera pidieron fotos de la habitacion para verificar lo que deciamos, gracias a Hotels.com pasamos la peor noche de nuestra vida en un alojamiento y muertos de frio ya que tampoco habia calefaccion El alojamiento nos hizo un ridiculo 50% de descuento, cuando eso que nos dieron no sirve ni de trastero.Nunca mas con Hotels.com
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
elevator small and out of function, shower without curtains, very old furniture, no aircon
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Personale gentile, posizione ottima. Le camere poco curate, ma nel complesso, il rapporto qualità prezzo è buono. La consiglio per l’ottima posizione, in centro e vicino a tutto!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alles war top! top lage, nettes personal.:))))))))))
Stayed 3 nights in Apr 2019

8/10 Good

Gunnar

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
괜찮음
좁지만 나름 깨끗했어요. 공동욕실은 오전에 청소를 해서 그래도 나름 청결을 유지하고 있었고, 위치도 좋았어요. 아쉬운점은 전자레인지나 전기포트가 없다는 사실.. 그래도 나름 만족하는 숙소였습니다.
Stayed 2 nights in May 2018

10/10 Excellent

Fabrizio, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deliziosa Sorpresa Pasquale
Abbiamo soggiornato la notte di Pasqua. Avevo prenotato una camera matrimoniale con bagno in comune ed invece con piacere ci hanno assegnato una con bagno in camera. Letti comod,i aria condizionata perfetta, .affaccio interno senza rumori. Pulizia e cortesia. Situato in pieno centro. Vicno alla stazione SMN 10MIN a piedi . Adiacente al Duomo e al mercato. Reception 24h. Ci ritornerei sicuramente.
Stayed 1 night in Mar 2018

4/10 Poor

Younès

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé mais pas propre
Chambre trop étroite sans aucun confort Pas de télé car ils considèrent la télé comme un luxe pour lequel il faut un supplément La chambre n'est jamais nettoyée
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No tiene tv la habitacion
Excelente ubicacion , solo que faltarian algunos servicios en la habitacion. No tenia tele ni señal de wifi, hay q bajar al piso anterior que no es comodo.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good district, closed to the duomo but the room smelled very bad.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande déception
Très déçu de cette "hotel". Les chambres sont situé dans un bâtiment résidentiel mélangé avec des appartements. La chambre était minuscule et mon compagnon et moi avons eu des lits séparés. Donc vraiment pas top pour notre week-end romantique ! La salle de bain était commune ce qui n'était pas spécifié lors de ma réservation ! Le personnel était cependant très gentil et serviable et nous a beaucoup aidé dans l'organisation de nos visites.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Inexpensive hotel. The bathroom situation was a bit dodgy. Friendly staff and very good location.

8/10 Good

TONY, MERANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMA ESPERIENZA A FIRENZE
CI RITORNEREI VOLENTIERI PERCHE' SONO STATO BENE ED E' POSIZIONATO VERAMENTE A DUE PASSI DAL CENTRO, QUESTO ALBERGO E' VERAMENTE IN UNA POSIZIONE STRATEGICA.

2/10 Terrible

Cristina, Cáceres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel se paga por la zona en la que está. Cuando llegamos teniamos reservada una habitación con baño privado, cosa que remarqué muchísimo en la reserva e incluso les envié un mail de confirmación al hotel, y cuando llego me dicen que se han equivocado "casualmemte" y que la primera noche de tres tenía que ser baño con habitación compartido o sino me tenían que reubicar en otro hotel más lejos. Finalmente accedimos porque el hotel era básicamente para ducharnos y dormir y la zona era buenísima. La habitación era de lo más viejo que he visto, aunque el mobiliario si era más nuevo. El baño viejísimo con la ducha sin plato, directamente en el suelo del baño, eso sí todo limpio y daba a un patio interior. No hay wi-fi en la habitación, sólo en la recepción y hasta las 00.00 porque el recepcionista se va. El desayuno no lo cogimos pero tenía una pinta horrible, no merece la pena habiendo buenos cafés al lado. Sólo merece la pena la zona y si sólo usáis el hotel para dormir.

8/10 Good

Louise-Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau séjour dans une superbe ville avec un accueil hôtelier des plus agréables.

8/10 Good

Verified traveller

還算方便
距離景點稍遠,但是可以散步到大教堂。

2/10 Terrible

amelia, romont

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
probleme de l'hotel regina: Le manager!!
horrible

8/10 Good

Maria Teresa, Caceres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contento
El servicio muy bueno y ademas muy atentos, la habitacion muy limpia, barato y muy muy en el centro, una muy buena experiencia...si vuelvo a Florencia volvera al Hotel Regina.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty
Dirty

6/10 Okay

Azucena, mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Esta centrico
Los banos estan terribles no los limpian hacia un calor terrible

6/10 Okay

Verified traveller

BUENA UBICACION
LO MEJOR LA UBICACION JUSTO AL LADO DEL MERCADO Y LA ESTACION DE AUTOBUSES, EL BAÑO DEJA UN POCO QUE DESEAR EN CUANTO A COMODIDAD, EL AGUA NO SALE A TEMPERATURA CONSTANTE, HAY UNA CORTINA DE DUCHA Q NO IMPIDE MOJAR TODO EL BAÑO, LA LIMPIEZA DIARIA ES MUY SUPERFICIAL

2/10 Terrible

samcal, Lamezia Terme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hotel più stretto del mondo
una vera sofferenza, da dimenticare, assolutamente lo sconsiglio a tutti per la scarsa pulizia e per il menefreghismo del titolare nel trovare una soluzione più comoda possibile.

6/10 Okay

Verified traveller

Liked: Staff & service
Carino
Ottimo per studenti, e per persone che si accontentano, pochi servizi, ma ottima posizione, pulito ed il personale disponibile, lo consiglio!

6/10 Okay

Marli, São Paulo

Liked: Staff & service
Disliked: Room comfort
Bom para mochileiro
Foi bom, mas não tinha nem tv.