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"Buffet breakfast was tepid, warm plates would have helped. Our second morning after our request they cooked it fresh to order - massive improvement. Unfortunately for our evening meal we were served undercooked batter on our fish. Restaurant staff handled brilliantly. Residences are not a part of the hotel in the main house but converted cottages, a short walk away and unlit. The toilet in the main bedroom wouldn't stop filling. Husband managed to shut it off, reported to reception next morning. Next night same occurred, we were told maintenance had gone home, luckily we managed to switch it off but making it unusable for a second night. Not really acceptable. Need a shelf for shower toiletries as they are on the floor. Second bedroom ensuite has a bath with shower over - needs a curtain of some sort as water goes everywhere.No spare pillows as one may have anticipated in the main hotel and they were quite flat. I'm sure more would have been available if we had asked again. The 'dressing table' needs a chair/stool to sit on no-one can stand to the mirror height. The heating in residence could only be set for 2 hours at a time so walked back into a cool property although the bedroom seemed to work continuously. More mugs are needed, we had to ask. Washing up liquid needs to be supplied. The property and bedlinen were spotlessly clean. No safe in the room. Spa was fine. "

"Great location but rooms very basic and a bit tired. Ok for a short stay. Cant comment on breakfast as there was a powercut and so no breakfast. This was a street wide issue"

"Beautiful property within walking distance of all the resturaunts and shopping. Staff was super friendly and breakfast was delicious."

"This hotel is SO nice we did a half boarding ( dinner and breakfast included). The food was wonderful. The room was nice , clean and very close to Stonehenge. I would definitely stay here again."

"Room could have been cleaner had glass over dresser but eas dirty below the glass . Breakfast came out in dribs and drabs water for the tea/coffee was warm and not hot"

"Clean spacious room felt homely and cosy. Friendly staff, lovely garden. "

"Unfortunately for us we arrived later in day and upon returning to our room later that night we found our bed was unclean.Also we had opened wardrobes to look for more pillows to find the previous visitors used socks. Staff were helpful in moving room but not ideal circumstances."

"Plus, clean spacious room with a patio door opening onto an outside area leading down to the river. Negative, soundproofing is non existent, you are at the mercy of who is in the room above. above you, the noise from the room above was excessive. Creaking floor (yes its an old building),"

"Wonderful hotel..tranquil setting. Staff lovely friendly and helpful. Room amazing we stayed in Cedar. Breakfast and dinner were exceptional. Ideal for a relaxing couples getaway."