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"Waterhouse lovely clean & comfortable . Poor phone signal & no WI-FI a disadvantage . Despite prepaying by credit card got bill at checkout . Explained to receptionist who checked and confirmed prepayment . Was horrified to see next evening I was charged again for our stay . Immediately contacted hotel who suggested I ring next morning . Next morning I commenced the lengthy process of trying to get my money back ! Despite 5 phone calls I never got a call back as promised each time . Excuses...

"Everything was perfect! Thank you"

"Fantastic communication property was perfect for our fishing trip to the Lake of menteith"

"Good for family (2 adults, 4 kids). Good location, 30 minute walk or 10-15 minute bus ride to the city centre. Clean apartment, some initial struggle with the front door key ‘technique’ but the video was helpful, could’ve done with a few more kitchen utensils / oven trays for self catering. Overall good, would stay again. "

"We spent Christmas at the Retreat and had an amazing time. Jamie was a very gracious host and the house itself lacked nothing. We would definitely stay again. "

"Very charming and well-appointed cottage… would stay here again."

"Lovely apartment, spacious and comfortable. The garden is beautiful with a great space to use in the better weather. Very helpful owner."

"Cosy homely cottage, good location and super helpful hosts. Hot tub great and everything you needed for a relaxing stay."