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"Absolutely terrible customer service. The reception staff were misleading from the start and clearly had no real intention of helping. They were quick to sound polite on the phone, but as soon as Expedia got involved, they ignored everything and refused to stand by what was said. Very unprofessional and completely lacking in integrity. I would not trust this hotel at all."

"Excellent "

"Wonderful breakfast! "

"Lovely staff and breakfast. The room itself was good but cleanliness could be improved. Mould around shower and hairs on floors esp in corners with dust. Glass doors covered in bird poo. Comfortable bed but lumpy pillows. Very lively hotel in the centre of Exeter so do take earplugs if you want a quiet nights sleep. "

"Great hotel, clean & tastefully decorated. Quiet location. Staff very helpful. "

"On arrival the reception and main areas looked grand and slendid. Helped with luggage to room. Deluxe king with sea view. Very dated ,balconcy ,paint flaking off handrail ,chairs no table ,patio doors needed a good clean. Not enough sockets,no bathrobes or slippers as advertised. Food at breakfast ok,but Lounge Bar food very pricey and poor.Not enough staff.Charge for towel rail in bathroomto be put on.Heating worked only in evening.Asked for a mini fridge before arrival ,which was in room for us but should be standard nowadays.Menu in Lounge and Restaurant needs changing ,the same thing everyday.Extra charges for this and that.No room service menu in rooms.No menus in room.Only real on info everywhere was about spa treatments. Which cost more on Friday,Saturday. Outdoor pool out of action,which has been like that looking at reviews for over a year.Needs money sent on rooms and outside.Photos shown on website are 6 to 9 years old.Stayed in better hotels in Turkey ,Spain with less stars So Breakfast OK, Bed Comfortable. "

"Lovely hotel, excellent location. Staff helpful, lift not working on visit, no air con in room. Carpet and curtains worn and damaged, should be replaced but would recommend "

"Modern property. Lovely staff. Good breakfast."

"Breakfast was really good at £10 a head Staff were friendly and helpful Room was clean I didn't use the bar facilities so can't comment "