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"Receptionist refused to hand over key cards to my 2 daughters even after i checked in online. Made the stay negative from the 1st minute they stepped into the hotel. When they say they treat everyone as an adult over the age of 15 is a lie. A 17 and 19 year old was not allowed to check in until I sent my photo ID in an email. Follow up messages to my daughters were about quality of sleep. Very poor due to substandard pillows."

"Location and price were good. Room was large with a big TV. Check-in was easy."

"Didn't have breakfast. Room very clean"

"Great quiet but central location. Fabby having fridge in our roon and lovely wide windows giving lots of natural light and airiness to the room. Great hope powerful showers and comfy beds."

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"Nice large room with comfortable beds. The room was very noisy due to an event close by that ended at 11pm. We found bread crumbs and an old chip on the floor. The floor left bits on our feet. For the price it should have been quiet and clean. The room cost £261 with £20 for parking. No breakfast included. Not good value for money. When I booked it also said 8 minute walk to AO Arena but you actually have to get a tram which takes 13 minutes."

"Stayed here recently and overall it was decent value for money, but didn’t quite live up to expectations. Pros: Location: Very convenient for central Manchester — easy access to shops, restaurants and transport. Rooms: Clean, modern and well-presented. Comfortable bed and a decent amount of space for a city hotel. Facilities: Everything you’d expect is there — nothing standout, but functional and well maintained. Staff: Polite and efficient throughout the stay. Cons: Value vs Experience: While it’s reasonable for the price, it feels a bit generic — more functional than memorable. Atmosphere: Lacks a bit of character; feels like a standard chain hotel rather than something with personality. Minor Details: A few small touches were missing that would elevate it (e.g. finishing details in the room, or a more premium feel in communal areas). Overall: It’s a solid, no-frills option if you need somewhere central and reliable, but don’t expect anything particularly special. Good for a straightforward business trip or short stay, but not somewhere you’d choose for a more premium or experience-focused visit."

"My check in was extremely smooth, Front desk Merina made it very easy, and I felt very welcome. Also check out was easy, receptionist made it smooth. This is the 2nd time to stay at this hotel, will go back again. Breakfast was good. "

"Great hotel, beautiful rooms. Spa, pool and gym were lovely. Breakfast was expensive, evening meal menu limited and expensive. Staff were very helpful."