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The first room the shower head fell off it’s mounting and the mounting was broken so moved to another room and sat on the chair and it collapsed on me.
Hi, Peter! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
Great location and friendly staff, comfortable bed. Will stay again if in the area
Andrew
Stayed 2 nights in Oct 2023
Response from Rosy on 6 Nov 2023
Hi, Andrew! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Rosy
8/10 Good
Caroline
22 Oct 2023
Caroline
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Thanks for your kind and lovely words, Caroline! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim
Hi Damian, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Maria
Hi, Garnet! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
8/10 Good
Verified traveller
2 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Decent place to stay, no frills type of place.
Verified traveller
Stayed 2 nights in Sep 2023
Response from Barbara on 6 Nov 2023
Thanks for your kind and lovely words! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
8/10 Good
Verified traveller
1 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 7 nights in Sep 2023
Response from Maria on 6 Nov 2023
Hi! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Maria
I have stayed here a few times and have always been treated very well. Judan at
Reception is very kind and provides great guest service and housekeeping is very good too. The location is fantastic, with the beach across the road, restaurants and town centre within easy walking distance. I will definitely be back!
Carol
Stayed 3 nights in Sep 2023
Response from Joey on 6 Nov 2023
Hi Carol, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey
6/10 Okay
Stephen, Green Cove Springs
26 Sept 2023
Disliked: Property conditions & facilities
No working elevator. Expected to carry luggage up four floors
Stephen
Stayed 1 night in Sep 2023
Response from Barbara on 6 Nov 2023
Hi, Stephen! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara
Hi Gary, Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Maria
I really like this hotel. Not having restaurant or bar facilities doesn’t bother me as it’s location on the sea front within walking distance of the town centre more than makes up for this. Also, I have always had exceptional service from the staff and the rooms are very comfortable and well maintained. It is great value for money too.
Staff got in touch to advise of latest check-in time - very helpful
Chris
Stayed 2 nights in Aug 2023
10/10 Excellent
Dorota
28 Aug 2023
Dorota
Stayed 1 night in Aug 2023
Response from Tim on 12 Sept 2023
Hi, Dorota! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
6/10 Okay
Nicola
Travelled with partner
28 Aug 2023
Liked: Cleanliness
Disliked: Staff & service
Hi, entry information was poor, not able to call hotel direct , mailbox always full, OYO help desk not clear until I spoke to the third person. . member of staff there to hand over key, bar under maintenance, property communal areas tired, room was clean and adequate, bathroom fan very noisy and connection not to legislation.
Nicola
Stayed 2 nights in Aug 2023
4/10 Poor
Liam
27 Aug 2023
No WiFi, no fan in the room. Got covered in bites through the night.
Liam
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Liam! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava
6/10 Okay
Sally
Travelled with family
26 Aug 2023
Hi
Stay was ok just got let down by no wifi beds not comfortable . No one at the desk for basic stay would be ok
Sally
Stayed 4 nights in Aug 2023
Response from Maria on 12 Sept 2023
Thank you so much for the positive rating, Sally! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Maria
I would not recommend this hotel ! I didn’t realise that it had changed ownership since my last stay 4 yrs ago.
I wish just that I had read the reviews !!
The room was grim and unhygienic ie
the cleanliness of the hand basin, shower cubicle and toilet areas. A curtain was hanging off the rail and one of the bedside lights wasn’t working and the shower head wasn’t properly attached.
Apart from the room other aspects of the hotel were poor.As there no lift working, I had to walk up 3 flights of stairs which required a lot of effort as I am over 70.There was no contact with any staff apart from a brief checkin,when I managed to persuade the young man to carry my suitcase up to the 3rd floor.I couldn’t make contact by phone on any number to arrange for
my luggage to reach the ground floor which caused me some difficulty.Also,
the bar seemed permanently closed and there was no access to WiFi during
my stay 16-18/8/23. I have photos of the areas of concern as evidence of a very poorly run establishment.
Linda
Stayed 2 nights in Aug 2023
2/10 Terrible
Susan
14 Aug 2023
Susan
Stayed 3 nights in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Susan! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava
Check in hours are different to what was written online and when I called they mentioned the same times as online (3-11pm). Arrived at 9.55pm to see that written on the front door that check-in was actually until 10pm. It would have been nice to know this considering I called up two hours before to ask the same question and nearly missed check in.
Notified of broken wifi on arrival, which was necessary for us being tourists. I understand this was "out of the control" of the hotel, but it was disappointing given the additional costs we had to pay for mobile internet.
The room had a broken shower as well. The hotel advised us they would look into it the same day, failed to fix it, and said "it was fine". I have photos and videos suggesting otherwise.
I rarely write negative reviews but due of the appropriate basic amenities and poor cleanliness of the hotel, we couldn't stay the intended duration.
No compensation was made by the hotel (not even a change of rooms) or disappointed expedia couldnt provide any compensation.
Please don't book if you are disabled, there is no functioning lifts.