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"Overall, our stay was satisfactory. We were pleased with the spacious, clean room. Our only observations were that the shower grout appeared discolored and the drain fixture looked dated."

"All great "

"The hotel is next to metro station. Convenient to travel . Mixc shopping mall is next to the hotel . Many choices of different types of food."

"The breakfast is great, the staff is efficient. The location is great. "

"I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule. "

"At a very good location and everything within a walking distance"

"Nice "

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel. "