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"This hotel was in a nicely central location to food and sites. I booked the Family suite for my husband, myself and my 2 preteens. We had decent space to move around together. The bathroom was nice and big. Very clean rooms with daily housekeeping service to include fresh slippers daily. The front desk check-in was easy and the staff there was very helpful and understood English language. I recommend this hotel if you visit Seoul. "

"Room, staff, and shuttle services was amazing!"

"We stayed in a 2 bedroom apartment for a family holiday. The main bedroom had a sliding door which was tinted but still let the light through from the living area. This was problematic as my toddler needed to sleep early in the room at night. The other room did not have a door. There is an oven/microwave and also a stove, however, if you want to do any cooking on the stove you have to rent equipment from the hotel. Location of the hotel is good, only a short walk from a number of train stations. There is also a convenience store just outside the reception and some restaurants nearby."

"They were unwilling "

"It's ok, a bit of a walk to the center for shopping and restaurants. The hotel provided no amenities and ask you to go to 7-11 downstairs to buy,not to many staff speak english"

"Big room with nice breakfast"

"This the the second time I’ve stayed at Lotte Hotel in Seoul and it will definitely not be the last. The hotel staff are very helpful, very kind and friendly. Its location is very convenient with access to public transportation and walking distance to popular areas Myeongdong and Namdaemun. I shall definitely book a stay at this hotel when I visit Seoul again."

"Room is clean but not a 5 star experience. Amenities are limited and it didn’t feel luxurious staying here. The property however is just a short walk to the subway station and is convenient to other popular areas in Seoul. "

"Amazing experience shopping and access to the lotte world adventure park. Did not like how they had a Hello Kitty experience in the hotel and they don’t reserve any seats for hotel guests. Considering how much we pay for the experience and stay… "