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Everywhere was spotless with a visible team of cleaners always keeping on top of the detail

I booked this hotel simply because it was the only 5 star in San Sebastian, which was close to Mugaritz Restaurant, where I had booked a lunch surprise for my husbands birthday. The hotel, and indeed San Sebastian, turned out to be the stars of the trip. Mugaritz was lovely but this hotel is absolutely one of the best we have ever stayed in. We stay in top quality hotels all over the world, but this seriously is up there with them, without any of the fuss, arrogance or ego! We would stay...

Enjoyed local walks, the market in Tolosa and the understated luxury and comfort of the hotel. Food superb: real culinary experience

Fabulous hotel for visiting the Guggenheim but also walkable to all areas of Bilbao. Breakfast is perfect, everything you could want and more. Ate in the restaurant one evening and the food is superb and good value for a 5* hotel restaurant. Finally the staff are all friendly and helpful. All together a great stay.

Nice clean room, helpful staff, in a great location

Everything was perfect. The welcome, the arranging of transfers, the rooftop bar, the service. The room was incredible. Comfortable, superb beds, fridge, Aircon, view, bathroom (especially the toilet!). Location couldn't be better. It was a festival on our last night but the hotel thoughtfully provided ear plugs. The soundproofing of the windows was excellent anyway. A pinnacle of hotel experiences.

This was a truly beautiful location and staff could not do enough for you. They were all very friendly and proud of where they worked. The attached winery and tour was a delight!

We had an enjoyable stay at Hotel Luxe for 2 nights … lovely hotel located just outside San Sebastián (SS) on the cliff tops. Food from the Bistro was excellent (the main restaurant closes on a Sunday and Monday) …. Perfect for trips into SS using the local bus (number 16 -2 Euros fare) and a taxi or bus back as parking is very difficult in SS. Hotel ideal as a base for exploring the delights of SS and the Basque region… highly recommended

Lovely hotel situated in the middle of the old town- lovely on site restaurant and wine bar Ideal for exploring the Rioja region Note parking is outside city walls

Nothing was too much trouble. The staff were so special. We had originally wanted to stay at the Mary Cristina which was full. However, when we return to San Sebastián we will go back to Villa Soro. Breakfast was a delight of locally sourced produce, and no eyebrows were raised when we came down to breakfast after 11am! A lovely bathroom and very comfortable bed, what more could you ask for - thank you.

Absolutely loved our stay at this hotel. Amazing location, superb staff, one of the best breakfast selections (and quality) we have had anywhere, loved that it’s a la carte and made to order. Room very comfortable with a great shower and nice amenities. We will be back for sure!

Great hotel with very clean and crispy room. Location is fanstastic also.

We really enjoyed our stay at Room Mate Gorka Collection in San Sebastian. It was a great location not far from the old town. Really wonderful and friendly staff who provided useful recommendations. The rooms were really clean and had everything we needed. We also enjoyed their bar/restaurant and breakfast. Highly recommend.

Excellent location. Rooms are spotless. Staff are very friendly and helpful. Food was great.

A stylish hotel, located close to the heart of San Sebastián and its attractions. Staff throughout were helpful & courteous at all times. On the downside, the breakfast buffet area was very congested due there being little space.

I cannot rate this hotel and it’s staff highly enough. We visited in the middle of July just after Covid 19 restrictions were lifted. We drove from A Coruna and arrived after midnight. We booked one double room for myself, husband and small dog and a second for our 25 year old daughter. We received the most warm welcome despite the late hour and this continued throughout our stay. The rooms were clean and comfortable. The staff had to work within the very tight restrictions required to operate...