Hotel SANSEbay

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Flat-screen TV
Flat-screen TV
View from room
View from room

Overview of Hotel SANSEbay

Hotel SANSEbay

3.5 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Spa
  • Breakfast available
  • Parking available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Calle mari 21, San Sebastian, 20003

Explore the area

  • Popular LocationConcha Beach6 min walk
  • Popular LocationCastillo de la Mota10 min walk
  • Popular LocationKursaal Congress Centre and Auditorium12 min walk
  • AirportSan Sebastian (EAS)26 min drive

Choose dates to view prices

About this area

San Sebastian

Hotel SANSEbay is located in Old Town San Sebastian, a neighbourhood in San Sebastian, and is near the airport and on the boardwalk. Port of San Sebastian and Concha Promenade are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Alderdi-Eder Park and Concha Beach. Looking to enjoy an event or a game while in town? See what's happening at Reale Arena or Stadium Gal. Guests appreciate the hotel's location for the sightseeing.
Visit our San Sebastian travel guideOpens in a new window
Map

What's nearby

  • Monte Urgull - 3 min walk
  • San Telmo Museum - 6 min walk
  • Concha Beach - 6 min walk
  • Castillo de la Mota - 10 min walk
  • Kursaal Congress Centre and Auditorium - 12 min walk

Getting around

  • Donostia-San Sebastián Station - 17 min walk
  • Bilbao (BIO) - 62 min drive

Restaurants

  • Casa Vergara - 2 min walk
  • Atari Gastroteka - 2 min walk
  • Casa Alcalde - 2 min walk
  • Sirimiri Gastroleku - 3 min walk
  • Aita Mari - 3 min walk

About this property

Hotel SANSEbay

3.5-star hotel near the beach
A snack bar/deli, a coffee shop/cafe and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include spa services, concierge services and dry cleaning. All 27 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, flat-screen TVs come with digital channels, and guests will also find premium bedding and free bottled water. Change of towels is available on request
Hotel SANSEbay offers 27 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 30 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: EUR 8-20 for adults and EUR 8-20 for children
  • 1 coffee shop/cafe

Things to do

  • Bike rentals
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Safe
  • Soundproofing

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Guest rating 4.5+
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Hotel

Policies

Check-in

Check-in from 3:00 PM - 10:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 16 per pet, per night
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between EUR 8 and EUR 20 for adults, and EUR 8 and EUR 20 for children (approximately)
  • Airport shuttle fee: EUR 150.00 per vehicle
  • Self-parking fee: EUR 30 per night
  • Pet fee: EUR 16 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property registration number HSS00830

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Hotel SANSEbay San Sebastian
SANSEbay San Sebastian
SANSEbay
Hotel SANSEbay Hotel
Hotel SANSEbay San Sebastian
Hotel SANSEbay Hotel San Sebastian

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 69 out of 97 reviews
5 - Excellent 71%
Rating 4 - Good. 23 out of 97 reviews
4 - Good 24%
Rating 3 - Okay. 2 out of 97 reviews
3 - Okay 2%
Rating 2 - Poor. 2 out of 97 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 97 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.8/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely wonderful! Newly renovated, very nicely decorated, and clean. The staff was so friendly and helpful and the location is perfect for exploring San Sebastián! Highly recommend it!
Stayed 1 night in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Such a great hotel, with wonderful little amenities (robes, slippers, nespresso machine in the room, rain shower, etc). The staff were super friendly and helpful. It was a little stressful driving to the hotel (we rented a car), as the streets appeared to be pedestrian only, so they could tell we were a bit frazzled when we arrived. They were very kind, parked our car for us, gave us a glass of wine and beer and even got us into a bay view hotel room. Upon checking in, they gave us a map of San Sebastian and they pointed out great spots to visit. Gave us restaurant recommendations and we just started to relax. Hotel was super nice. Clean. Updated. Modern. Loved the lobby. Loved our room. Would happily book SANSEbay again.
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying here on a short weekend trip. The staff was friendly and pointed us to good restaurants and activities in the area, and they took all the necessary precautions to keep the hotel safe and clean (in this currently very awkward time for travel with the pandemic).
Stayed 2 nights in Jul 2020