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"Very professional and kind staff. "

"It’s a beautiful place to stay. It’s close to the center of the city, it’s clean and the staff is sweet. Highly recommend!"

"Great location near many tourist attractions, and the room was beautiful with nice décor and lighting. Very friendly staff aswell. The only downside was the laundry service. I was told in advance on Whatsapp and again at the front desk that it could be done, and even after I let the front-desk person know (twice) it never was done. It would have been helpful to know upfront, especially since there were nearby options. Overall, a good stay, just a lack of a follow through with certain services they "offer.""

"Excellent multi night solo stay in their classic room. The staff encounters were all very friendly, starting with arriving around midnight by bus and being able to buzz reception and get checked in, morning breakfasts and key drops throughout the day, then assistance with referring a tour operator for day trips. Decor is very clean and cozy and location of the hotel is fantastic, within walking distance of major downtown sites, museums, eateries, and only a $2 ride to/from the bus terminal terreste. Reliable WiFi, spacious shared lounge areas, all and all a very enjoyable stay and base to explore Cuenca."

"Would not stay at this hotel again, even though the rooftop terrace was lovely and the staff were very good. The room itself is simply too loud, not designed well for travelers, and there was no way to adjust the temperature in the room. We travel frequently and like staying in the downtown area, But also appreciate a very functional room travel. This room simply was not workable for luggage or any kind of hanging of bags or towel towels, there was no rack for towels at all in the bathroom. The most frustrating thing about the room was the amount of noise that was unrelenting until well into the night and started it again in the early morning. Earplugs are a must. Next time in Glencoe, we will stay someplace else."

"Excelente hotel atención y la habitación donde me quede fantástica "

"I’m so glad I picked this hotel for my first visit to Cuenca. It’s got a great location in the historic part of town. The staff was wonderful from check-in, assisting with activities/cabs, room service, and meals. The included breakfast offered so many custom choices. I would definitely return to this property and highly recommend it."

"This is one of the best hotels in Cuenca. They put a hot water bottle in your bed. It’s amazing, and there really isn’t service like this in most hotels. Also, the garden is really nice. I will definitely be back."

"We stayed in the Presidential Suite, and it was amazing!! The suit was as good as it gets, the hotel itself was gorgeous, terrific service, wonderful restaurant, and PERFECT location. "