Title: ITZA Hotel Boutique Internacional Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=75030342&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # ITZA Hotel Boutique Internacional Travelers discover upscale comfort at this boutique hotel in downtown Cuenca, where two restaurants serve local flavors and hidden gems wait just outside the door ## Photo gallery for ITZA Hotel Boutique Internacional ![Exterior - ITZA Hotel Boutique Internacional (Cuenca)](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/724a5c19.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - ITZA Hotel Boutique Internacional (Cuenca)](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/9137d000.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - ITZA Hotel Boutique Internacional (Cuenca)](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/945fd848.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch served; local and international cuisine - ITZA Hotel Boutique Internacional (Cuenca)](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/f5ba5070.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch served; local and international cuisine - ITZA Hotel Boutique Internacional (Cuenca)](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/f9d76792.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies ITZA Hotel Boutique Internacional in vibrant Cuenca offers modern luxury and genuine hospitality. Guests enjoy a complimentary cooked-to-order breakfast, multilingual staff assistance, and laundry services. The charming terrace is perfect for city views. ## Reviews 9.6 Exceptional ## Popular amenities - Breakfast included - Free Wi-Fi - Restaurant - Laundry room - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=75030342&PinnedHotelID=75030342&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Deluxe Suite, 1 King Bed, Balcony ![Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/4a03505b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, Balcony 10.0 Exceptional 4 reviews ### Highlights Balcony Soundproofed Individually decorated Free cots/infant beds Smart TV Pillow menu Premium bedding Select Comfort bed - 377 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite ![Presidential Suite | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/6bd37116.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Individually decorated Free cots/infant beds Smart TV Pillow menu Premium bedding Select Comfort bed Blackout curtains - 388 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Junior Double Room, 1 King Bed, Balcony ![Junior Double Room, 1 King Bed, Balcony | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/a590fabc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, 1 King Bed, Balcony 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Individually decorated Smart TV Pillow menu Down duvet Premium bedding Blackout curtains - 301 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Twin Room, Balcony ![Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/534568b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Balcony 9.0 Wonderful 2 reviews ### Highlights Balcony Soundproofed Individually decorated Smart TV Pillow menu Down duvet Premium bedding Blackout curtains - Sleeps 2 - 2 Single Beds OR 1 King Bed ### View all photos for Deluxe Twin Room, No Windows ![Deluxe Twin Room, No Windows | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/96c42825.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, No Windows ### Highlights Soundproofed Individually decorated Smart TV Pillow menu Down duvet Premium bedding Blackout curtains Select Comfort bed - 205 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room, No Windows ![Deluxe Room, No Windows | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/970766bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, No Windows ### Highlights Soundproofed Individually decorated Smart TV Pillow menu Down duvet Premium bedding Blackout curtains Select Comfort bed - 205 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Suite, 1 King Bed, City View ![Deluxe Suite, 1 King Bed, City View | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/d31f518c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, City View 8.0 Very good 1 review ### Highlights Soundproofed Individually decorated Free cots/infant beds Smart TV Pillow menu Premium bedding Select Comfort bed Blackout curtains - 377 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Twin Room, City View ![Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/534568b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, City View ### Highlights Soundproofed Individually decorated Smart TV Pillow menu Down duvet Premium bedding Blackout curtains Select Comfort bed - 215 sq ft - City view - Sleeps 2 - 2 Single Beds OR 1 King Bed ### View all photos for Luxury Room, 1 Queen Bed, City View ![Luxury Room, 1 Queen Bed, City View | Premium bedding, down duvets, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/76000000/75040000/75030400/75030342/a72b9876.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 Queen Bed, City View ### Highlights Soundproofed Individually decorated Smart TV Pillow menu Down duvet Premium bedding Blackout curtains Select Comfort bed - 215 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-ITZA-Hotel-Boutique-Internacional.h75030342.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-ITZA-Hotel-Boutique-Internacional.h75030342.Hotel-Information) ## About the area Located in Cuenca, ITZA Hotel Boutique Internacional is in the historical district. Sombrero Museum and Museum of the Aboriginal Cultures are cultural highlights, and some of the area's activities can be experienced at San Francisco Plaza Market and Plaza Rotary Market. University of Cuenca's Orchid Garden and Cuenca Municipal Planetarium are also worth visiting. [Visit our Cuenca travel guide](https://www.expedia.co.uk/Cuenca.dx932) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.89576%2C-79.00466&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Jst40577kXS4h8IKhMtDaJyExE0=) Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104 ### What's nearby - Calderon Park \- 2 min walk \- 0.1 miles - New Cathedral of Cuenca \- 2 min walk \- 0.1 miles - Convent of the Assumption \- 2 min walk \- 0.1 miles - Plaza Rotary Market \- 7 min walk \- 0.4 miles - Río Tomebamba & Calle Larga \- 10 min walk \- 0.6 miles ### Getting around - 14n - Antonio Borrero Station - 3 min walk - Gaspar Sangurima Tram Station - 8 min walk - Cuenca (CUE-Mariscal Lamar) - 11 min drive ### Restaurants - ‪Chocolateria Dos Chorreras - ‬3 min walk - ‪Negroni - ‬3 min walk - ‪Latitud Cero Taproom - ‬3 min walk - ‪Raymipampa - ‬2 min walk - ‪Angelus by Tutto Freddo - ‬2 min walk ## About this property ### ITZA Hotel Boutique Internacional Upscale hotel located in Downtown Cuenca Consider a stay at ITZA Hotel Boutique Internacional and take advantage of free cooked-to-order breakfast, a free food/drink shopping service and a terrace. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. Other perks at this hotel include: - A round-trip airport shuttle (surcharge), a TV in reception and smoke-free property - A 24-hour front desk, free newspapers and a lift - A porter/bellboy, wedding services and a front desk safe Room features All guest rooms are individually decorated, and boast comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. Extra amenities include: - Select Comfort beds and down duvets - Heated floors, rainfall showers and hairdryers - 52-inch Smart TVs with premium channels - Wardrobes/cupboards, a personal chef and free tea bags/instant coffee ## Similar properties ![Courtyard](https://images.trvl-media.com/lodging/2000000/1530000/1522200/1522196/6c0fecab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mansión Alcázar Boutique Hotel Downtown Cuenca - Breakfast included - Spa - Free Wi-Fi - Restaurant 9.6 Exceptional 334 reviews £119 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=1522196&PinnedHotelID=1522196&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/10000000/9460000/9450100/9450054/f0d3cf28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Parc Royale Suites Hotel Downtown Cuenca - Breakfast included - Parking included - Free Wi-Fi - Laundry room 10 Exceptional 24 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=9450054&PinnedHotelID=9450054&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; 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international cuisine ](https://images.trvl-media.com/lodging/17000000/16230000/16223500/16223413/3721ec1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rioné Hotel Boutique Huayna-Cápac - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 59 reviews £59 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=16223413&PinnedHotelID=16223413&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM - 2 restaurants ### Restaurants on site - ITZA WHISKY LOUNGE - SANTO PLACER - ZAZA 360 ### Things to do - TV in common areas ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Guidebooks - Laundry facilities - Lockers - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in shower - Lift - Portable shower seat - Stair-free path to entrance - Transfer shower - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchairs on site ### More - Communal living room - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillow menu - Premium bedding - Select Comfort mattress ### Bathroom - Dressing gowns - Hair dryer - Heated bathroom floor - Rainfall showerhead - Shower - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 52-inch smart TV with premium satellite channels ### Food and drink - Champagne service - Chef service - Electric kettle - Free bottled water - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Desk - Electrical adapters - Heating (climate-controlled) - Individual decor - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Itza Internacional Cuenca ## Frequently asked questions ### Is ITZA Hotel Boutique Internacional pet-friendly? ### How much is parking at ITZA Hotel Boutique Internacional? ### What time is check-in at ITZA Hotel Boutique Internacional? ### What time is check-out at ITZA Hotel Boutique Internacional? ### Does ITZA Hotel Boutique Internacional provide a shuttle to the airport? ### Where is ITZA Hotel Boutique Internacional located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## ITZA Hotel Boutique Internacional Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Amenities ### 9.4 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 54 8 - Good 2 6 - Okay 0 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Ace 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around. ##### Ace Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Rosana 6 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure. ![](https://a.travel-assets.com/ugc/hotel-reviews/53f69acc-2aef-44bb-b037-792def367f79-1762454154355.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c71db388-4172-4c84-a24e-174010cb3c44-1762454156607.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5549d3ed-1504-4f70-b7b3-823807f5c1e5-1762454163477.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7d4174b0-1396-448e-96db-42e89a8fcf4b-1762454170726.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rosana Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Heidi 6 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was fabulous! Everyone was super helpful. ![](https://a.travel-assets.com/ugc/hotel-reviews/42b70c9e-d64b-44d3-8a39-ccdab4b7edf1-1762451876985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1ac8e441-981c-4175-86a4-ca94a47ed2e9-1762451900235.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heidi Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### thomas 6 Apr 2023 Liked: Staff & service, amenities, property conditions & facilities Great intimate boutique hotel, in the middle of everything. ##### thomas Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Verified traveller 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoyed our stay..... ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again. ##### Verified traveller Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Thomas 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be! ##### Thomas Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Adam 15 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior. ##### Adam ### 10/10 Excellent #### Ivelisse 11 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful ITZA ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International. ##### Ivelisse Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Tina 1 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beabar.utiful view from the rooftop ##### Tina Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Benjamin 11 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10\. Would recommend and would definitely stay again. ##### Benjamin ### 8/10 Good #### Carlos 28 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good ##### Carlos ### 10/10 Excellent #### Richard 19 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!! ##### Richard Stayed 3 nights in Feb 2023 ### 4/10 Poor #### Jose 8 Jan 2023 Liked: Cleanliness Disliked: Staff & service Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day. ##### Jose ### 10/10 Excellent #### Belen 2 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hermoso hotel y ubicación ##### Belen Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Pedro 7 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities La verdad todo estuvo excelente, la atención del personal, las habitaciones, la limpieza y el desayuno. ##### Pedro Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Roberto 17 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente atención, el desayuno muy rico. Todo estuvo muy bien ##### Roberto Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Bruno 15 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceptionnel Fantástico ![](https://a.travel-assets.com/ugc/hotel-reviews/5DE74DBF2D449B62AE1F313721C1425D06E0463B1744739571332.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E6273F1D23C7C1F1C78E87CC1777423856C4DCBC1744739569735.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F1819E2B822412C050C599D356A0B1D6DC4E5E501744739570915.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57A3DE97C2CA537DF0640B17AF7C2F42B1680CC31744739570574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bruno Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ricardo 3 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vale la pena Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado! ![](https://a.travel-assets.com/ugc/hotel-reviews/50B6BBC885E63E6F0BD84EB2F0E39B38729D907A1740965936244.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0855118110B10C962770CEEE99D0500D4D160E791740965940408.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1023C142AC534BD4096CF2DD52182CFD16FCB0851740965934010.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B78BD5BD56DCCF8621BF4FB31155A9F67022ABCC1740965938736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ricardo Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Fernando 13 Nov 2023 Disliked: Staff & service, property conditions & facilities El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño ##### Fernando Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### FERNANDO 3 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es realmente un boutique hotel de lujo en todos los aspectos. Calidad de sabanas almohadas toallas. Desayuno a la carta incluido. Detalles como al haberseme quedado mi afeitadora, fueron a la farmacia y en 10 minutos me trajeron una de cortesía. Eso es lo que uno espera de un hotel de lijo...felicitaciones ##### FERNANDO Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Gabriela 14 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un hôtel très proche du centre ville et pourtant offrant un calme idéal. Très beau! Le personnel très sympathiques. Le petit déjeuner excellent et chic. ##### Gabriela Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### HECTOR 17 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### HECTOR Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Veronica 29 May 2023 Liked: Cleanliness, property conditions & facilities Xx ##### Veronica Stayed 1 night in May 2023 ### 10/10 Excellent #### LUCIANO 6 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities El hotel es precioso y la ubicación excelente. Vale la pena comer en el restaurante, tienen cocina de autor exquisita con una muy buena atención. El personal está bien preparado y las recomendaciones de bebidas y vinos son fantásticas ##### LUCIANO ### 10/10 Excellent #### José 14 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Una belleza ##### José Stayed 1 night in Sep 2022 ## Expedia's Latest Trends ### Hotels > [AC Hotel Paris Le Bourget Airport by Marriott](https://www.expedia.co.uk/Paris-Hotels-AC-Hotel-Paris-Le-Bourget-Airport-By-Marriott.h9340955.Hotel-Information) > > [Hotels in Skopje](https://www.expedia.co.uk/Skopje-Hotels.d3191.Travel-Guide-Hotels) > > [Hotels near Edgware Road](https://www.expedia.co.uk/Edgware-Road-Hotels.d6145741.Travel-Guide-Hotels) > > [Hotels in Douala](https://www.expedia.co.uk/Douala-Hotels.d1025.Travel-Guide-Hotels) > > [Golden Tulip Braga Hotel & Spa](https://www.expedia.co.uk/Braga-Hotels-Golden-Tulip-Braga-Hotel-Spa.h4867717.Hotel-Information) > > [Hotels in Carlingford](https://www.expedia.co.uk/Carlingford-Hotels.d6125673.Travel-Guide-Hotels) > > [Galini Palace](https://www.expedia.co.uk/Platanias-Hotels-CHC-Galini-Palace.h45181934.Hotel-Information) > > [Spa Hotels in St Ives](https://www.expedia.co.uk/St-Ives-Hotels-Spa-Hotels.0-0-d182650-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Sports Hotels in Miami](https://www.expedia.co.uk/Miami-Hotels-Adventure-Sport-Hotel.0-0-d178286-tAdventureSportHotel.Travel-Guide-Filter-Hotels) > > [Altinersan Hotel](https://www.expedia.co.uk/Didim-Hotels-Altinersan-Hotel.h4678906.Hotel-Information) > > [Sentido Kyknos Beach Adults Only](https://www.expedia.co.uk/Hersonissos-Hotels-Kyknos-Beach-Hotel-Bungalows-All-Inclusive.h10425457.Hotel-Information) > > [NH Paris Opéra Faubourg](https://www.expedia.co.uk/Paris-Hotels-NH-Paris-Opera-Faubourg.h2580.Hotel-Information) > > [Hotel Pav](https://www.expedia.co.uk/Prague-Hotels-Hotel-Pav.h1617438.Hotel-Information) ### Flights > [Flights from Bishop's Stortford (STN) to Akyurt (ESB)](https://www.expedia.co.uk/lp/flights/stn/esb/london-to-ankara) > > [easyJet](https://www.expedia.co.uk/EasyJet-Flights.cU2.Travel-Guide-Airlines) > > [Flights from Mestre (VCE) to Newcastle-upon-Tyne (NCL)](https://www.expedia.co.uk/lp/flights/vce/ncl/venice-to-newcastle) > > [Flights from Hounslow (LHR) to El Calafate (FTE)](https://www.expedia.co.uk/lp/flights/lhr/fte/london-to-el-calafate) > > [Flights from Birmingham (BHX) to Bergen (BGO)](https://www.expedia.co.uk/lp/flights/bhx/bgo/birmingham-to-bergen) ### Cars ### Activities > [Things to do in Avebury](https://www.expedia.co.uk/Things-To-Do-In-Avebury.d6084575.Travel-Guide-Activities) > > [Things to do in Stra](https://www.expedia.co.uk/Things-To-Do-In-Stra.d6052185.Travel-Guide-Activities) ### Packages > [Bohol Holidays](https://www.expedia.co.uk/Bohol.d6138623.Holidays-City-Breaks) ### General ---