Title: Hotel NASS Casa del Aguila Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel NASS Casa del Aguila Hotel with free breakfast, steps from San Sebastian Plaza ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/4d1a2889.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/326b25c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Triple Room | View from room](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/62afcd1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/56fe3562.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/1fd226a8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel NASS Casa del Aguila sits in central Cuenca, offering a peaceful stay with continental breakfast and a rooftop terrace. Travelers appreciate the free WiFi, dry cleaning service, and helpful concierge while enjoying views of San Sebastian Plaza. 8.6 Excellent ## Popular amenities - Parking available - Breakfast included - Pet-friendly - Room service - 24/7 front desk - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![Superior Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/00d18127.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Pillow-top bed Premium bedding Down duvet - 215 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Double Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/ad35b563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Pillow-top bed Premium bedding Down duvet - 323 sq ft - Sleeps 4 - 1 Queen Bed and 1 Single Bed ![Standard Triple Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/87835ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Pillow-top bed Premium bedding Down duvet - 431 sq ft - Sleeps 5 - 1 Single Bed and 2 Queen Beds ![Presidential Room, 1 King Bed, City View | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/5bb403ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed, City View 8.0 Very good 1 review ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Separate bedroom Premium bedding Down duvet - 646 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hotel-NASS-Casa-Del-Aguila.h3623909.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hotel-NASS-Casa-Del-Aguila.h3623909.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.89660%2C-79.00956&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=B0IHkDzFUUBrqfcJHEn8EoVEbEY=) Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay, A0111B #### What's nearby - San Sebastian Plaza - 3 min walk - 0.2 miles - Calderon Park - 7 min walk - 0.4 miles - New Cathedral of Cuenca - 7 min walk - 0.4 miles - Río Tomebamba & Calle Larga - 15 min walk - 0.8 miles - Alejandro Serrano Aguilar Stadium - 19 min walk - 1.0 mile #### Getting around - 14n - Antonio Borrero Station - 11 min walk - Unidad Nacional Tram Station - 16 min walk - Cuenca (CUE-Mariscal Lamar) - 6 min drive #### Restaurants - ‪Jodoco Belgian Brew - ‬3 min walk - ‪Mangiare Bene - ‬2 min walk - ‪Café Del Zaguán - ‬3 min walk - ‪Laredos - ‬5 min walk - ‪Oro Mar - ‬5 min walk ## About this property ### Hotel NASS Casa del Aguila Hotel near New Cathedral of Cuenca Located close to San Sebastian Plaza and Calderon Park, Hotel NASS Casa del Aguila provides free continental breakfast, a free daily manager's reception and a rooftop terrace. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as dry cleaning/laundry services and a business centre. You'll also enjoy the following perks during your stay: - Self-parking (surcharge), a round-trip airport shuttle (surcharge) and concierge services - A 24-hour front desk, luggage storage and a reception hall - Tour/ticket information, a front desk safe and meeting rooms Room features All rooms are individually decorated, and have comforts such as premium bedding, as well as thoughtful touches such as free WiFi and safes. Other amenities include: - Hypo-allergenic bedding, pillowtop mattresses and down duvets - Bathrooms with showers and bidets - 48-inch flat-screen TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Sports bar](https://images.trvl-media.com/lodging/9000000/8460000/8453500/8453477/9042870a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Presidente by NASS Downtown Cuenca - Breakfast included - Free WiFi - Restaurant - Parking available 7.6 Good 113 reviews £22 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=8453477&PinnedHotelID=8453477&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/37000000/36090000/36084100/36084081/ed50a590.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Azul de la Plaza Downtown Cuenca - Breakfast included - Free WiFi - Business services - Laundry 9.6 Exceptional 33 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=36084081&PinnedHotelID=36084081&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/93000000/92510000/92507000/92506935/c027a227.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique La Ronda by Chat Noir Downtown Cuenca - 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9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9460000/9459100/9459054/6c05f962.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Santa Lucia House - Forum Downtown Cuenca - Breakfast included - Parking included - Free WiFi - Business services 9.4 Exceptional 461 reviews £59 31 Dec - 1 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=9459054&PinnedHotelID=9459054&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/96000000/95990000/95984900/95984880/59f56fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vaway Hotel Downtown Cuenca - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 100 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=95984880&PinnedHotelID=95984880&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite, 2 Bedrooms, 2 Bathrooms | In-room safe, free WiFi](https://images.trvl-media.com/lodging/6000000/5660000/5652500/5652490/a57144cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de las Rosas Cuenca Historic Center - Free airport shuttle - Free WiFi - Restaurant - Breakfast available 8.2 Very good 182 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5652490&PinnedHotelID=5652490&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request - Parking on site (USD 5 per night) - Wheelchair-accessible parking and van parking available ### Food and drink - Free continental breakfast available daily 7:30 AM to 9:30 AM - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Handrails in stairways (71 centimetre high) - Hardwood flooring in room - Stair-free path to entrance - Transfer shower - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (76 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 1 building - 2 floors - Communal living room - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Bidet - Free toiletries - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 48-inch flat-screen TV with cable/satellite channels ### Food and drink - Limited room service - Minibar - Restaurant dining guides ### More - Desk - Individual decor - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 11:30 PM Late check-in subject to availability Late check-in fee: 50-per cent of room rate for check-in between midnight and 7:00 AM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 8 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 15.0 per day. Cots (infant beds) are available for USD 10.0 per day ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: USD 15 (one-way) - Self-parking fee: USD 5 per night - Pet fee: USD 8 per accommodation, per stay - Service animals are exempt from fees - Late check-in fee: 50 per cent of room rate for check-in between midnight and 7:00 AM - Crib (infant bed) fee: USD 10.0 per day - Rollaway bed fee: USD 15.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Casa Aguila Cuenca Casa Del Aguila Casa Del Aguila Cuenca Hotel Casa Del Aguila Hotel Casa Del Aguila Cuenca Hotel Casa Aguila Casa Aguila Cuenca Hotel Casa Del Aguila Nass Casa Del Aguila Cuenca Hotel NASS Casa del Aguila Hotel Hotel NASS Casa del Aguila Cuenca Hotel NASS Casa del Aguila Hotel Cuenca ## Frequently asked questions ### Is Hotel NASS Casa del Aguila pet-friendly? > Yes, dogs are allowed at this property. There's a fee of USD 8 per accommodation, per stay. Service animals are exempt from fees. ### How much is parking at Hotel NASS Casa del Aguila? > Self-parking is available for USD 5 per night. ### What time is check-in at Hotel NASS Casa del Aguila? > Check-in start time: 2 PM; check-in end time: 11:30 PM. Late check-in is available from midnight to 7:00 AM for a fee of 50%. ### What time is check-out at Hotel NASS Casa del Aguila? > Checkout is at noon. ### Does Hotel NASS Casa del Aguila provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 7:00 AM-11:00 PM on request. A fee of USD 15 per vehicle applies. ### Where is Hotel NASS Casa del Aguila located? > Located in Downtown Cuenca, this hotel is within a 10-minute walk of San Sebastian Plaza, New Cathedral of Cuenca and Calderon Park. Río Tomebamba & Calle Larga and Plaza Rotary Market are also within 15 minutes. Unidad Nacional Tram Station is 16 minutes by foot and Gaspar Sangurima Tram Station is 17 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel NASS Casa del Aguila Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Location ### 9.0 Staff & service ### 7.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 40 8 - Good 13 6 - Okay 4 4 - Poor 3 2 - Terrible 4 ### 8/10 Good #### miguel 29 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like to walk and it was a little out of the way for Calle Larga or Park Calderón, but I did get to check out the little plaza near by that had a great set of restaurants and a museum of modern art. I did walk around a lot and it did not bother me much, however some people might just take a taxi to other places. ![](https://a.travel-assets.com/ugc/hotel-reviews/44aaa21a-be24-4635-a7ca-411ea4720c92-1759170233297.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/15cd2629-a197-44bf-ac2c-c122cda52338-1759170233340.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/37c22e24-f83a-437d-a42f-7a5977998473-1759170233166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### miguel Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Lisa 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Charming, older property. Breakfast provided in the morning. Maria(host) was very accommodating & nice. Good location to walk almost everywhere or catch a cab if needed. Restaurants & stores nearby. Soap provided, but bring your own amenities (shampoo, conditioner). Hair dryer available to borrow from front desk. Enjoyed our stay. ##### Lisa Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Javier A 31 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They are the best ones ##### Javier A Stayed 6 nights in May 2025 ### 10/10 Excellent #### Sheryl 5 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very old colonial estate in central old town Cuenca. If you’re bothered by creaky wood floors and everything old and small rooms, this is not for you. But if you’re enchanted by the quaint setting, kind helpful staff and easy walking access to downtown Cuenca, it’s wonderful. Great price, safe and calm setting ##### Sheryl Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Angela 8 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place in a beautiful city ##### Angela Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Stephen Chi-Wing 27 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful space in the heart of Cuenca! I really appreciated the friendly and helpful staff. ##### Stephen Chi-Wing ### 10/10 Excellent #### Sheryl 27 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby. ##### Sheryl Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Nicholas 25 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The really friendly staff put up with my appalling Spanish. 😊 ##### Nicholas Stayed 3 nights in Nov 2023 ### 6/10 Okay #### Martha 29 Apr 2024 Liked: Cleanliness Disliked: Amenities Overall hotel was good. Rooms are a bit run down and not enough towels for the party size when you book a large room. In addition there are no toiletries in the rooms. ##### Martha Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Gonzalo 5 Jan 2024 Disliked: Cleanliness, staff & service #### Misleading information about parking We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt ##### Gonzalo Stayed 2 nights in Dec 2023 ### 8/10 Good #### Cathy 31 Dec 2023 Disliked: Cleanliness #### A little disappointing Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking. ##### Cathy Stayed 3 nights in Dec 2023 ### 8/10 Good #### Diana 27 Feb 2024 Liked: Staff & service, property conditions & facilities This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience. ##### Diana Stayed 4 nights in Feb 2024 ### 2/10 Terrible #### Stephanie 4 May 2025 Disliked: Staff & service, amenities, property conditions & facilities This hotel was in a very convenient area, but was otherwise the worst experience I have ever had. The room was advertised as a queen bed, with air conditioning and bidets. It was a double, no climate control of any kind in the whole building, and no bidets. Breakfast was 7:30 to 9 but had no food left at 8 one day, and didn’t even start until 8 another. Also, while it says free WiFi and it was indeed free, the advertised rate of 250 is a massive lie. The best we got in five days was a speed of 3, which was impossible to use. The staff was rude, and definitely did not speak any language besides Spanish (which was fine, I speak Spanish! But they advertise the front desk can do English and French and they definitely cannot). They also failed to clean our room more than once despite cleaning listed as a daily, not two or three day cycle. I usually don’t leave reviews, but this place was rated so highly and was so not as advertised that I feel like I have to this time. Also, the beds are rock hard and the sheets and pillows are as thin as paper. ##### Stephanie Stayed 5 nights in Apr 2025 ### 2/10 Terrible #### Walter 21 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Propriedad no recomendable. Me despertaron a las 7 AM demandando que saque mi vehiculo del estacionamiento y que pague los $5 diarios. El dormitorio sin ventanas. El estacionamiento no es gratis. El WiFi una porqueria. No hubo agua. No habia como ducharse. No se podia usar el lavabo ni el sanitario. Me ofrecieron un descuento para la proxima visita pero no me quedo ni asi me den gratis. ##### Walter Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Fabian 7 Jul 2025 Location is great, the property is beautiful but needs cleaning and be great if the staff get better skin the customer service both ladies were unprofessional unfriendly and poor attention to customer ![](https://a.travel-assets.com/ugc/hotel-reviews/0122580f-dd1a-4209-a92b-d9c286132804-1751908432880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4e628d62-d28e-42b3-b6c2-55512132fec9-1751908432381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fabian Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Juan Fernando 31 Mar 2024 Liked: Property conditions & facilities Disliked: Amenities No realizan la limpieza y el arreglo de los cuartos . Desayuno continental , existe un montón de palomas Que pueden molestar en tu descanso . Resto bien , cerca del centro . Para el precio y para dormir está bien ##### Juan Fernando Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### KATTY 23 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy recomendado algo súper colonial llamativo ##### KATTY Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Aldo 14 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Estuvo muy bueno en todo los aspectos ##### Aldo Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Katty Camino 14 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities excelente todo me encanto ##### Katty Camino Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Juan Carlos 12 Feb 2024 Pésimo servicio, no había jabón de baño, el cuarto tenía un olor terrible, los desayunos eran hechos horas antes y calentados en microondas, las toallas húmedas. Pésimo lugar…la habitación tenía rota una ventada y se escuchaba todo los sonidos de la calle.. no volvería … no lo lo recomiendo ##### Juan Carlos Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Nadia Belen 1 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Me encanto el servicio ##### Nadia Belen Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Andrés, Quito 30 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice and comfortable place. Good buffet breakfast for the price. ##### Andrés Stayed 2 nights in Jul 2018 ### 10/10 Excellent #### Fidel, Quito 3 Jul 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel familiar. Muy buena ubicación. Excelente relación precio - valor. ##### Fidel ### 8/10 Good #### Verified traveller 18 Nov 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A Nice Hotel The Hotel Casa Del Aguila was a nice place to stay in a city I just did not care for. The front desk was helpful on arrival and throughout our three-night stay. The room was a bit tight, though comfortable enough. The internet spotty. Breakfast was good and typical of most offered at similar South American hotels of the same quality. The highlight of the hotel is its beautiful common areas which provided a very relaxing place to hang out while not in the room. The entry door of the hotel is kept locked 24 hours a day, and you must ring a bell and await an employee to open it for you. It can get a little annoying, but I suppose they felt it necessary. The Old Town's architecture was nice, but our experience there was simply spoiled by the overwhelming and unhealthy level of air pollution created by the numerous buses traveling along its streets. In sum, the Hotel Case Del Aguila was a nice, affordable place to stay in a city we just did not care for. ##### Verified traveller ### 8/10 Good #### Joel 8 Oct 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent staff The staff were very helpful, professional and courteous. We arrived on an early flight and were allowed to check in at 8:30a. Since we would also be leaving early on our last day, they let us have the complimentary breakfast that first day instead of the last since would be departing to early. There was no hair drier in the room but we borrowed one from the front desk as no extra cost. We got a wake-up call and they arranged a taxi for our early morning departure. The room was quiet largely because there were very few guests, but on the second night a group of excited young Americans were hanging out in the patio and we could hear them in the early evening. Luckily they didn't continue late in to the night, so we can say that our overall experience was quiet and relaxing. ##### Joel