Family Room 2 Adults +2 children (Bath and shower) | Blackout curtains, free WiFi, bed sheets
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Reviews of West Point Hotel Bed & Breakfast

2 out of 5
West Point Hotel Bed & Breakfast
102 Conway Road, Colwyn Bay, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 119 reviews" "
Rating 8 - Good. 50 out of 119 reviews" "
Rating 6 - Okay. 9 out of 119 reviews" "
Rating 4 - Poor. 2 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we couldn’t stay the due a family problem so we had to get home.
Stayed 1 night in Apr 2024
Response from Jan on 28 Apr 2024
Hi thank you . I hope everything is ok at home

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good B&B second time we have used this establ
very good B&B staff friendly and helpful no complants from us
Stayed 5 nights in Sep 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located with transport, restaurants and beach
Well placed for all the sights we wanted to visit. Clean, comfortable and well looked after. Would stay there again
Stayed 4 nights in Sep 2023
Response from Jan on 16 Sept 2023
Hi . Thank you .we,re very glad you all enjoyed your stay with us

8/10 Good

simon

Travelled with group
Liked: Cleanliness, staff & service
Very nice stay
Stayed 1 night in Sep 2023
Response from jan on 15 Sept 2023
hi . we,re glad you had a nice stay

10/10 Excellent

sjan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Jan on 10 Sept 2023
Thank you. We,'re glad you enjoyed your stay

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, welcoming hotel
Stayed 1 night in Sep 2023
Response from Jan on 7 Sept 2023
Hi thank you . We're glad you enjoyed your stay with us

10/10 Excellent

Michael Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 1 night in Sep 2023
Response from Jan on 6 Sept 2023
Hi we,'re glad you enjoyed your stay with us

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were really friendly and helpful. The room was comfortable but the hotel decor and ambiance was rather dated.
Stayed 2 nights in Aug 2023
Response from Jan on 21 Aug 2023
We,'re really glad you enjoyed your stay and loved everything

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service
CLEAN AND TIDY ROOM But it is tired and the outside garden needs some real attention as does the entrance
Stayed 3 nights in Aug 2023
Response from Jan on 19 Aug 2023
Hi we painted last year . You said you enjoyed your stay when you left

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a nice stay, the hospitality of the owner was very good and helped us out. Room was clean and of a good standard.
Stayed 2 nights in Aug 2023
Response from Jan on 17 Aug 2023
Hi. Thank you if was lovely having you stay with us,glad you all enjoyed your stay

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly welcome definitely a place we will return to. Breakfast cooked to perfection. Lovely peaceful night sleep
Stayed 1 night in Aug 2023
Response from Jan on 12 Aug 2023
Thank you ,were so glad you enjoyed your q.

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little B&B
This was a small room, but worked for our family. It had 2 twin beds and a double bed. The beds were quite hard and not comfortable, but that has been consistent in our UK trip. We were street side which was noisy. Had to keep the windows open to help with the heat in the room with 4 people, so the noise was impactful. Full english breakfast was good and served quickly. Great staff.
Stayed 1 night in Jul 2023
Response from Jan on 31 Jul 2023
The room is a big size . The beds are a personnel preference . As for the noise you were on the 2nd floor and in the country side .

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I liked that the staff was friendly. The bed/room was comfortable. Bit worried about parking on the street but no other options so I understand. I got what I paid for. Cleanliness was good.
Stayed 1 night in Jul 2023
Response from Jan on 24 Jul 2023
Hi . Thank you.Were glad you enjoyed your stay . The parking is very safe outside the hotel

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine old building with capacious rooms and the staff were very friendly.
Stayed 1 night in Jul 2023
Response from Jan on 23 Jul 2023
Thank you we're glad you enjoyed your stay

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent welcome and service. Breakfast was extremely good. Just a couple of little things I found might be better. Maybe darker curtains to keep out early morning light. We found the smell of the fabric conditioner on the bedding slightly overwhelming, but otherwise no complaints. Would definitely stay again.
Stayed 1 night in Jul 2023
Response from Jan on 23 Jul 2023
Thank you we're glad you enjoyed your stay

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jan on 16 Jun 2023
Hi thank you very much ,we,'re glad you enjoyed your stay

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jan on 15 Jun 2023
Hi . Thank you we,'re glad you enjoyed your stay

8/10 Good

Karan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and friendly. Food was very good. The Room was nice and clean. Beds were comfortable. It would have been better if the room had blackout curtains.
Stayed 1 night in Jun 2023
Response from Jan on 13 Jun 2023
Hi thank you we're glad you enjoyed your stay

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated hotel close to beach & restaurants
We had a family room for an overnight stay, the hotel was perfect for whst we needed Clean & comfortable Great breakfast the next day & the owner was a lovely person telling us stuff about the local area, the beach was very close & restaurants within walking distance We would stay again 👌
Stayed 1 night in Jun 2023
Response from Jan on 6 Jun 2023
Hi . We're glad you all enjoyed your stay . Thank you

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Jan on 5 Jun 2023
Hi . Thank you ,were glad you enjoyed your stay

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities
Great place to stay when in Colwyn Bay, lovely big room with ensuite. Clean fresh bedding and towels. A good hearty breakfast , coffee could have been better though . Overall good value for money 👍
Stayed 1 night in Apr 2023
Response from jan on 18 Apr 2023
hi thank you,we're glad you enjoyed your stay

8/10 Good

David, Colorado Springs

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Hot water from BOTH sink faucets. Had to get cold water from tub. OK for one night.
Stayed 1 night in Aug 2022
Response from jan on 30 Aug 2022
hi . if you just the not water run for 20 seconds it's then cold

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and friendly could do with a table and chairs outside for the smokers would stop again
Stayed 1 night in Aug 2022
Response from jan on 30 Aug 2022
hi . thank you. we're glad you enjoyed your stay

10/10 Excellent

Annamma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy to check in
Stayed 1 night in Aug 2022
Response from jan on 28 Aug 2022
hi . thank you ,we're glad you enjoyed your stay

10/10 Excellent

Ford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall would recommend
Stayed over the weekend with a few friends got two twin rooms they were both spacious with an en suite shower and toilet. Very clean and the beds were extremely comfortable. Breakfast was great very tasty and very quick.
Stayed 2 nights in Aug 2022
Response from jan on 22 Aug 2022
hi . thank you all ,we're glad you enjoyed your stay

8/10 Good

Yp

Liked: Staff & service, amenities
Stayed 3 nights in Aug 2022

10/10 Excellent

James

Stayed 2 nights in Aug 2022
Response from jan on 17 Aug 2022
hi . thank you. we're glad you enjoyed your stay

6/10 Okay

Peter Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from jan on 12 Aug 2022
o k . ? king size bed and all your needs were catered for

8/10 Good

Cheuk Fai Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from jan on 9 Aug 2022
hi . thank you we're glad you enjoyed your stay

10/10 Excellent

kuldip

Stayed 3 nights in Aug 2022
Response from Jan on 7 Aug 2022
hi thank you. we're glad you enjoyed your stay

10/10 Excellent

jason

Stayed 1 night in Jul 2022
Response from Jan on 25 Jul 2022
hi . thank you ,we're glad you enjoyed your stay

10/10 Excellent

LIEZEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very clean and the bed is like a Marriott bed, so comfortable. Have a little issue finding the place due to my poor internet connection and we just follow what google direct us. Check- in is fast, friendly and approachable. Room coffee and tea amenities is excellent much better to other chain lodge, completely refilled. Breakfast is great for a family run business and personalised service. The owners were welcoming and friendly. Towels were clean, curtains and corners of the room. We want two have have two nights but upon booking they are completely booked. It was a satisfying and relaxing after a long day of excursion and exploring Wales. Thank you and will definitely recommend this hotel.
Stayed 1 night in Jun 2022
Response from Jan on 12 Jun 2022
thank you very much for the great review . we do glad that you thoroughly enjoyed your stay . and it was a pleasure having you all stay with us

10/10 Excellent

Michael

Stayed 1 night in May 2022
Response from Jan on 30 May 2022
hi . thank you very much for the kind review,we're glad you enjoyed your stay with us.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, excellent breakfast!
Stayed 3 nights in Apr 2022
Response from Jan on 4 May 2022
hi we're glad you enjoyed your stay.

10/10 Excellent

Stella

Stayed 1 night in Apr 2022
Response from Jan on 2 May 2022
thank you

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel on colwyn bay
very friendly and welcoming breakfast was excellent
Stayed 4 nights in Apr 2022
Response from Jan on 24 Apr 2022
hi we're glad you enjoyed your stay . thank you

8/10 Good

Gaynor

Stayed 1 night in Apr 2022
Response from Jan on 2 May 2022
thank you

8/10 Good

Michael

Stayed 2 nights in Mar 2022
Response from Jan on 2 May 2022
thank you

10/10 Excellent

Claire

Stayed 3 nights in Sep 2021

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Jan on 14 Sept 2021
hi thank you For The review. we're glad you enjoyed your stay

6/10 Okay

James

Disliked: Property conditions & facilities
Friendly & accommodating staff. Great location. Basic rooms. Could do with a refurb externally. Overall , worth the cost.
Stayed 2 nights in Sep 2021
Response from Jan on 5 Sept 2021
hi we're glad you enjoyed your stay . because of covid obviously we couldn't do a lot outside as we had to get internally ready .

10/10 Excellent

Kamila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Very clean, quiet, near the beach and shops, take aways. The breakfast was plentiful and they have vegeterian options too.
Stayed 1 night in Aug 2021
Response from Jan on 5 Sept 2021
hi thank you For The review we're glad you enjoyed your stay

10/10 Excellent

Shahbaz

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Jan on 30 Aug 2021
hi thank you For The review .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
We really enjoyed our stay. Great location and lovely staff. Would definitely recommend staying here.
Stayed 4 nights in Aug 2021
Response from Jan on 30 Aug 2021
hi thank you For The great review . it was our pleasure having you all stay with us . a lovely family

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly owners, very accomodating. Place very clean, no fault to say. Very close to attractions and money well spent for the 4 nights we stayed. Highly recommended!
Stayed 4 nights in Aug 2021
Response from Jan on 28 Aug 2021
hi . thank you for the kind review . it was a absolute pleasure having you all stay with us . a lovely family

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Average stay
It was a good location close to the beach, Bfast was really good, disliked day visits (cleaning) into the room as if checking on guests . The carpet in room had bit of stain. Was not able to choose my payment method apparemtly they charge 2 days prior to visit without letting you know and its not stated on website. Bit pricy for what it was but thats to be expected now .
Stayed 2 nights in Aug 2021
Response from Jan on 18 Sept 2021
the daily visits are to change your towels wash your cups and do the beds . if your,'re that paranoid you could have requested no cleaning . we have not put our prices up like some hotel,s which are charging £600.00

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable b&b
Had a lovely stay here. Hosts were friendly and helpful and couldn't do enough for you. We would recommend the Westpoint Hotel.
Stayed 4 nights in Aug 2021
Response from Jan on 21 Aug 2021
thank you for the kind review we're glad you enjoyed your stay.

10/10 Excellent

Sadie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Lovely and clean and the lady couldnt do enough for us, very friendly. Close to the beach, good base.
Stayed 2 nights in Aug 2021
Response from Jan on 19 Aug 2021
thank you for your kind review we're glad you enjoyed your stay.

8/10 Good

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Really friendly and helpful owners. Made you feel at home at all times.
Stayed 1 night in Aug 2021
Response from Jan on 19 Aug 2021
thank you for your kind review we're glad you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The second floor shower was not very effective.
Stayed 7 nights in Aug 2021
Response from Jan on 16 Aug 2021
hi . thank you for the kind review . we had 30 people in so the top floor goes a bit slow .