The Diplomat Hotel and Spa

Photo gallery for The Diplomat Hotel and Spa

Primary image
Indoor pool, pool loungers
Indoor pool, pool loungers
Indoor pool, pool loungers
Terrace/patio

Overview of The Diplomat Hotel and Spa

The Diplomat Hotel and Spa

3.0 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Felinfoel, Llanelli, Wales, SA15 3PJ

Explore the area

  • Popular LocationPlas Llanelly House5 min drive
  • Popular LocationParc y Scarlets7 min drive
  • Popular LocationWWT Llanelli Wetland Centre11 min drive
  • AirportSwansea (SWS)26 min drive

Choose dates to view prices

About this area

Llanelli

Located in Llanelli, The Diplomat Hotel and Spa is in the city centre. Plas Llanelly House and Kidwelly Castle are notable landmarks, and some of the area's popular attractions include WWT Llanelli Wetland Centre and National Botanic Garden of Wales. Looking to enjoy an event or a match? See what's going on at Parc y Scarlets or Liberty Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Plas Llanelly House - 5 min drive
  • Parc y Scarlets - 7 min drive
  • WWT Llanelli Wetland Centre - 11 min drive
  • Burry Port Lighthouse - 18 min drive
  • Kidwelly Castle - 23 min drive

Getting around

  • Bynea Station - 6 min drive

Restaurants

  • Jenkins - 3 min drive
  • Migels fish bar - 4 min drive
  • Willow Cafe - 4 min drive
  • Frankie & Benny's - 4 min drive
  • Costa - 4 min drive

About this property

The Diplomat Hotel and Spa

3-star spa hotel near Plas Llanelly House
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli.
The Diplomat Hotel and Spa offers 50 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Eden Spa. Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Languages

English, Filipino, Polish, Spanish, Welsh

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 12.95 for adults and GBP 6.95 for children
  • 3 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Trubshaws
  • Atrium

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Business services

  • Conference space (5102 square feet)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Raised toilet seat

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: GBP 12.95 for adults and GBP 6.95 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 68 out of 188 reviews
5 - Excellent 36%
Rating 4 - Good. 66 out of 188 reviews
4 - Good 35%
Rating 3 - Okay. 32 out of 188 reviews
3 - Okay 17%
Rating 2 - Poor. 16 out of 188 reviews
2 - Poor 9%
Rating 1 - Terrible. 6 out of 188 reviews
1 - Terrible 3%

4.0/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.7/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Quietly located.the room was hot.had to borrow an electric fan.pillows needs replacing.have to ask for extra towels, cups& saucer.as room for 4 people but supplies inadequate.otherwise very friendly staffs.
Stayed 2 nights in Jul 2022

4/5 Good

Liked: Staff & service
Disliked: Cleanliness
Wedding night blues
Was a bit disappointed as it was our wedding day. The room was ok, and the staff had put petals in a love heart which was really nice of them. But there was a triangle window with netting on but no curtain so I felt very self conscious as we were on the ground floor and it was facing the main road which we could see from the bed. That put a dampener on everything. I then dropped something beside the bedside cabinet and I happened to look beside the cabinet and wall where it was full of cobwebs a wet wipe sticking to the cobwebs and a fairly large spider. Also on the right hand side of the bed was a connection to keep the bedbase together and there was a sharp edge to the screw which I was forever catching my leg on. All in all it wasn’t the wedding night we were expecting
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Nice hotel, friendly staff, food amazing
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022