Photo gallery

Featured image
Indoor pool, pool loungers
Premium bedding, in-room safe, desk, laptop workspace

Guest reviews

3.8/5 Good
124 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Pet Friendly

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays


Explore the area

Popular LocationPlas Llanelly House5 min drive
Popular LocationParc y Scarlets6 min drive
Popular LocationWWT Llanelli Wetland Centre15 min drive
AirportSwansea (SWS)31 min drive

Choose dates to view prices

  • Standard Room, 2 Single Beds, Non Smoking

    3.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking

    Room amenities

    • Sleeps 1
    • 1 Single Bed
    More detailsStandard Room, 1 Single Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsExecutive Room, 1 Double Bed, Non Smoking

About this area


Located in Llanelli, Best Western Diplomat Hotel and Spa is in the city centre. Plas Llanelly House and Kidwelly Castle are notable landmarks, and some of the area's popular attractions include WWT Llanelli Wetland Centre and National Botanic Garden of Wales. Looking to enjoy an event or a match? See what's going on at Parc y Scarlets or Liberty Stadium. Our guests appreciate the hotel's central location.

Visit our Llanelli travel guide
Popular Location

What's nearby

  • Plas Llanelly House - 5 min drive
  • Parc y Scarlets - 6 min drive
  • WWT Llanelli Wetland Centre - 15 min drive
  • Kidwelly Castle - 22 min drive
  • Three Cliffs Bay Beach - 37 min drive

Getting around

  • Llanelli Station - 7 min drive


  • Trubshaws — 1 min walk
  • Atrium — 1 min walk
  • Y Newedd Stepney - 3 min drive
  • Adnan Tikka - 3 min drive
  • Golden Dragon - 3 min drive

About this property

Best Western Diplomat Hotel and Spa

3-star spa hotel near Plas Llanelly House
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a spa tub. All 50 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with satellite channels. Premium bedding, coffee/tea makers and hairdryers are among the other amenities available to guests.
Best Western Diplomat Hotel and Spa offers 50 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Llanelli hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Eden Spa. Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean - Best Western

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: GBP 12.95 per person
  • 3 restaurants
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Hot tub
  • Steam room

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)


  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Languages spoken

  • English
  • Filipino
  • Polish
  • Spanish

Business services

  • 3 meeting rooms
  • Conference space (5102 square feet)


  • Garden
  • Pool sunloungers
  • Terrace


  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Free cots/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hairdryer
  • Shower


  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe



Check-in between 6:00 AM and 5:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 20.00 per pet, per night
Dogs and cats only
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for GBP 25.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 12.95 per person (approximately)
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat
Best Diplomat Spa Llanelli
Best Western Diplomat Hotel and Spa Hotel
Best Western Diplomat Hotel and Spa Llanelli
Best Western Diplomat Hotel and Spa Hotel Llanelli

Frequently asked questions

Can I cancel my reservation for free at Best Western Diplomat Hotel and Spa and receive a full refund?
Yes, Best Western Diplomat Hotel and Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Diplomat Hotel and Spa cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an indoor pool.
Is this hotel pet-friendly?
Yes, dogs are allowed at this property. There's a fee of GBP 20.00 per pet, per night. Service animals are exempt from fees.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at Best Western Diplomat Hotel and Spa?
Check-in is from 6:00 AM to 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Best Western Diplomat Hotel and Spa?
Checkout is at 11 AM.
Where is this hotel located?
Located in the heart of Llanelli, this spa hotel is 1.2 mi (2 km) from Plas Llanelly House and 1.7 mi (2.8 km) from Parc y Scarlets. WWT Llanelli Wetland Centre and Kidwelly Castle are also within 12 mi (20 km).

Guest reviews

Overall score and ratings for Best Western Diplomat Hotel and Spa

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Needs some renovating but the general standard is ok

Stayed 1 night in Jun 2020


  • Disliked: Property conditions & facilities, room comfort

Place is looking very tired. Needs some investment.

Stayed 2 nights in Apr 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed for 3 nights. Lovely spacious room with good size TV, sofa and table, and a big kings size bed. Clean bathroom and towels; great hot shower over bath. I didn't have breakfast or eat in the restaurant; but I did eat in then lounge/bar area. Food was very good and didn't have long to wait. Service from the bar staff was very good, polite and efficient. Used the spa. Nice warm jacuzzi; small size pool to cool off. Hot steam room once I realised you have to press the big red button to the right of the door before you go in! Warm sauna round 85C. Nice larger shower by the pool, but the handle was not working properly and you couldn't turn it off properly. Fixed by now I'm sure. Plenty of places to sit or lay with a towel. Only gripe was that my room was cold in the evening and morning as the radiator didn't work and it could not be fixed while i was there, but at least they gave me a fan heater which soon warmed up the room; and i was very warm at night under the duvet.

Stayed 3 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at the Ambassador Hotel.

I booked night's stay in the early hours my room was spaciousness clean warm and the bed was very comfortable. BREAKFAST was adequate and there was a choice, I was able to keep up my gym regime with a variety of equipment which was easy to get used to. The swimming pool was very small,but didn't stop me from enjoying a session. The Jacuzzi was hot lovely for aching limbs. Overall I had a very pleasant stay.

Stayed 1 night in Jan 2020