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Best Western Diplomat Hotel and Spa

Photo gallery for Best Western Diplomat Hotel and Spa

Featured image
Indoor pool, pool loungers
Terrace/patio
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace

Overview of Best Western Diplomat Hotel and Spa

Best Western Diplomat Hotel and Spa

3 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
Felinfoel, Llanelli, Wales, SA15 3PJ

Explore the area

  • Popular LocationPlas Llanelly House6 min drive
  • Popular LocationParc y Scarlets7 min drive
  • Popular LocationWWT Llanelli Wetland Centre10 min drive
  • AirportSwansea (SWS)26 min drive

Choose dates to view prices

About this area

Llanelli

Located in Llanelli, Best Western Diplomat Hotel and Spa is in the city centre. Plas Llanelly House and Kidwelly Castle are notable landmarks, and some of the area's popular attractions include WWT Llanelli Wetland Centre and National Botanic Garden of Wales. Looking to enjoy an event or a match? See what's going on at Parc y Scarlets or Liberty Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Plas Llanelly House - 6 min drive
  • Parc y Scarlets - 7 min drive
  • WWT Llanelli Wetland Centre - 10 min drive
  • Burry Port Lighthouse - 13 min drive
  • Kidwelly Castle - 22 min drive

Getting around

  • Llanelli Station - 8 min drive

Restaurants

  • Trubshaws — 1 min walk
  • Atrium — 1 min walk
  • Harry Watkins - 8 min walk
  • The Stradey Arms - 19 min walk
  • Sheesh Mahal - 3 min drive

About this property

Best Western Diplomat Hotel and Spa

3-star spa hotel near Plas Llanelly House
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli. All 50 rooms offer free WiFi, room service and flat-screen TVs with satellite channels. Premium bedding, coffee makers and hairdryers are among the other amenities available to guests.
Best Western Diplomat Hotel and Spa offers 50 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Eden Spa. Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: GBP 12.95 per person
  • 3 restaurants
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Languages spoken

  • English
  • Filipino
  • Polish
  • Spanish

Business services

  • Conference space (5102 square feet)
  • Meeting rooms 3

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 3:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20.00 per pet, per night
Dogs and cats welcome
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for GBP 25.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 12.95 per person (approximately)
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat
Best Diplomat Spa Llanelli
Best Western Diplomat Hotel Spa
Best Western Diplomat Hotel and Spa Hotel
Best Western Diplomat Hotel and Spa Llanelli
Best Western Diplomat Hotel and Spa Hotel Llanelli
Diplomat Hotel Spa Sure Hotel Collection by Best Western

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 47 out of 149 reviews
5 - Excellent 32%
Rating 4 - Good. 54 out of 149 reviews
4 - Good 36%
Rating 3 - Okay. 29 out of 149 reviews
3 - Okay 19%
Rating 2 - Poor. 13 out of 149 reviews
2 - Poor 9%
Rating 1 - Terrible. 6 out of 149 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 1 night in Jul 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and service with a smile.
Good room, good service and good food. What more can you ask for? I will stay here again the next time I visit Wales
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big room.
Nice big room, bed ok, Better than last time.
Stayed 1 night in Mar 2021