- Liked: Cleanliness, staff & service, amenities
Needs some renovating but the general standard is ok
Stayed 1 night in Jun 2020
Photo gallery
Guest reviews
Good
124 reviews
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
Pet Friendly
Spa
Restaurant
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays
Map
Felinfoel, Llanelli, Wales
Explore the area
Plas Llanelly House5 min drive
Parc y Scarlets6 min drive
WWT Llanelli Wetland Centre15 min drive
Swansea (SWS)31 min drive
Choose dates to view prices
Standard Room, 2 Single Beds, Non Smoking
Photos of Standard Room, 2 Single Beds, Non Smoking
Standard Room, 2 Single Beds, Non Smoking
3.6/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
Internet – Free WiFi
Entertainment – Flat-screen TV with satellite channels
Food & Drink – Coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, double sofa bed and laptop workspace; rollaway/extra beds and free cots/infant beds available on request
Comfort – Daily housekeeping
Accessibility – Grab bar in bath, wheelchair accessible, bathroom emergency pull cord, low-height work surface and sink and raised toilet seat
Non-Smoking, pet-friendly
Standard Room, 1 Single Bed, Non Smoking
Photos of Standard Room, 1 Single Bed, Non Smoking
Standard Room, 1 Single Bed, Non Smoking
More detailsRoom amenities
- Sleeps 1
- 1 Single Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 1Max adults: 10
Room details
1 Single Bed
Internet – Free WiFi
Entertainment – Flat-screen TV with satellite channels
Food & Drink – Coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, laptop workspace and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Daily housekeeping
Accessibility – Low-height work surfaces and sink, raised toilet seat, wheelchair accessible, grab bar near toilet and bathroom emergency pull cord
Non-Smoking
Standard Room, 1 Double Bed, Non Smoking
Photos of Standard Room, 1 Double Bed, Non Smoking
Standard Room, 1 Double Bed, Non Smoking
4.2/5 guest room ratingMore detailsRoom amenities
- Sleeps 3
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 Double Bed
Overlooking the garden
Internet – Free WiFi
Entertainment – Flat-screen TV with satellite channels
Food & Drink – Coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, double sofa bed and laptop workspace; rollaway/extra beds and free cots/infant beds available on request
Comfort – Daily housekeeping
Accessibility – Low-height work surfaces and sink, raised toilet seat, wheelchair accessible, grab bar near toilet and bathroom emergency pull cord
Non-Smoking, pet-friendly
Executive Room, 1 Double Bed, Non Smoking
Photos of Executive Room, 1 Double Bed, Non Smoking
Executive Room, 1 Double Bed, Non Smoking
5/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Double Bed
Internet – Free WiFi and wired Internet access
Entertainment – Flat-screen TV with satellite channels
Food & Drink – Coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, laptop workspace and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Daily housekeeping
Accessibility – Low-height work surfaces and sink, raised toilet seat, wheelchair accessible, grab bar near toilet and bathroom emergency pull cord
Non-Smoking
About this area
Llanelli
Located in Llanelli, Best Western Diplomat Hotel and Spa is in the city centre. Plas Llanelly House and Kidwelly Castle are notable landmarks, and some of the area's popular attractions include WWT Llanelli Wetland Centre and National Botanic Garden of Wales. Looking to enjoy an event or a match? See what's going on at Parc y Scarlets or Liberty Stadium. Our guests appreciate the hotel's central location.
Visit our Llanelli travel guideWhat's nearby
- Plas Llanelly House - 5 min drive
- Parc y Scarlets - 6 min drive
- WWT Llanelli Wetland Centre - 15 min drive
- Kidwelly Castle - 22 min drive
- Three Cliffs Bay Beach - 37 min drive
Getting around
- Llanelli Station - 7 min drive
Restaurants
- Trubshaws — 1 min walk
- Atrium — 1 min walk
- Y Newedd Stepney - 3 min drive
- Adnan Tikka - 3 min drive
- Golden Dragon - 3 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean - Best Western
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
Food and drink
- Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: GBP 12.95 per person
- 3 restaurants
- 2 bars/lounges
- Room service available
Things to do
- Fitness centre
- Full-service spa
- Indoor pool
- Hot tub
- Steam room
Family friendly
- Dry-cleaning service
- Free cots/infant beds
- Indoor pool
- Laundry facilities
- Rollaway/extra beds (surcharge)
Conveniences
- Lift
- Front-desk safe
- Newspapers in reception
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Porter
- Wedding services
Languages spoken
- English
- Filipino
- Polish
- Spanish
Business services
- 3 meeting rooms
- Conference space (5102 square feet)
Outdoors
- Garden
- Pool sunloungers
- Terrace
Spa
- Body scrubs
- Body treatments
- Facials
- Manicures and pedicures
- Massage - hot stone
- Massage - swedish
- Sauna
- Spa open daily
- Hot tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Braille signage
- In-room accessibility
- Wheelchair-accessible parking
More
- Smoke-free property
Room amenities
Bedroom
- Free cots/infant beds
- Linens
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Free toiletries
- Hairdryer
- Shower
Entertainment
- TV/satellite channels
- Flat-screen TV
Food and drink
- Coffee/tea maker
More
- Desk
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Phone
- Safe
Policies
Check-in
Check-in between 6:00 AM and 5:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Special check-in instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of GBP 20.00 per pet, per night
Dogs and cats only
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for GBP 25.0 per night.
Free cots (infant beds)
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for cooked-to-order breakfast: GBP 12.95 per person (approximately)
- Pet fee: GBP 20.00 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: GBP 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
National rating
This property has received its official star rating from Visit Wales.
Property is also known as
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat
Best Diplomat Spa Llanelli
Best Western Diplomat Hotel and Spa Hotel
Best Western Diplomat Hotel and Spa Llanelli
Best Western Diplomat Hotel and Spa Hotel Llanelli
Frequently asked questions
Guest reviews
4.0
Cleanliness
4.0
Service and Staff
3.5
Amenities
3.6
Property condition
- Disliked: Property conditions & facilities, room comfort
Place is looking very tired. Needs some investment.
Stayed 2 nights in Apr 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights. Lovely spacious room with good size TV, sofa and table, and a big kings size bed. Clean bathroom and towels; great hot shower over bath. I didn't have breakfast or eat in the restaurant; but I did eat in then lounge/bar area. Food was very good and didn't have long to wait. Service from the bar staff was very good, polite and efficient. Used the spa. Nice warm jacuzzi; small size pool to cool off. Hot steam room once I realised you have to press the big red button to the right of the door before you go in! Warm sauna round 85C. Nice larger shower by the pool, but the handle was not working properly and you couldn't turn it off properly. Fixed by now I'm sure. Plenty of places to sit or lay with a towel. Only gripe was that my room was cold in the evening and morning as the radiator didn't work and it could not be fixed while i was there, but at least they gave me a fan heater which soon warmed up the room; and i was very warm at night under the duvet.
Stayed 3 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at the Ambassador Hotel.
I booked night's stay in the early hours my room was spaciousness clean warm and the bed was very comfortable. BREAKFAST was adequate and there was a choice, I was able to keep up my gym regime with a variety of equipment which was easy to get used to. The swimming pool was very small,but didn't stop me from enjoying a session. The Jacuzzi was hot lovely for aching limbs. Overall I had a very pleasant stay.
Stayed 1 night in Jan 2020
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