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"Good hotel clean new rooms"

"ladies on the front desk were so so helpful and cheery and very pleasant. They deserve a pat on the back!"

"The room was quirky had an iron, hairdryer kettle etc however we found it very dusty and unclean the rug was dirty - bits on the floor, not ideal with a 1 year old."

"Excellent staff well mannered and helpful. Very clean"

"Very spacious room , clean , thanks for a great stay "

"Wonderful customer service. I phoned to say that I would be late for final check in (10pm) and Alexandra, the lovely lady on the front desk, made sure I was checked in dignity and made me feel so safe about arriving late. This was my second time visiting The Swan for work trips to Blyton Park track. Couldn’t recommend this B&B enough. Perfect for solo female travellers."

"We arrived at 9pm with a car full of expensive filming equipment, no spaces in the car park. I suggested parking where other cars were parking near the hotel on double yellows but the desk person said this was not allowed and they would be moved on, they weren’t nor were the two non disabled cars in the disabled bays. Parking is very badly managed and desk person totally unhelpful. Feel sorry for any disabled drivers as non of the spaces were being used by blue badge holders"

"A great Hotel to stay at old town - Food & Bar excellent rooms well presented"

"Part of the divan (bed) was broken. So seemed like sleeping at an angle with head below your feet. Solved by turning bed around but didn’t solve the problem of it being broken! Breakfast was good and plentiful. Didn’t eat dinner in hotel so can’t comment. Excellent location right opposite cathedral but be aware the cathedral bells toll every 15 minutes between 7am & 11pm!"