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"Staff were excellent, friendly & accommodating. Meals were excellent; building & rooms could have been cleaner & necessary minor repairs seem to have been overlooked. A paper map of both the property and the island would have been appreciated. Check in staff should routinely explain how the elevators work to new arrivals. A selection of a music channel on the tv would be a nice addition. Also, I would suggest that you promote that little ice cream and sandwich shop a bit more. They have more affordable options for guests to choose. "

"This resort was amazing and the location close to restaurants and beach ."

"The staff was exceptional. Great experience. "

"The stay was great everything was perfect if I can give Francisco and Shalie 10 stars well deserved "

"It was wonderful "

"We LOVED the beach. It was awesome!!"

"Good"

"It was an exceptional stay. The resort offers something for all ages. I was on a trip with just my husband. We booked an Oceanview suite, and I was not disappointed with the view. The rooms are standard, the bed was very comfortable and in the suite everything is available in the kitchen if needed. There are many restaurants to choose from, as you can also go to their sister hotel next door, the Vanderbilt, but the poolside restaurant, Solera, had amazing food. It was the best chicken breast I had by far. The access to the beach is breathtaking. The staff was very helpful. There were reviews about the noise, I will say if you secure a room near the pools or lobby, then yes the noise can be a factor. We were on the other side and heard nothing as we chose the ocean view suite. The lobby does play music and many guests are in the pool late. If you are visiting San Juan and not planning to tour other areas on the island, you do not need a rental car. Ubers are easy to get in San Juan, and many of the tours offer pick-up from the hotel. This resort was exceptional and I would book this location once again and recommend it completely. "

"Comfortable And quiet."