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Overview of Sheraton Old San Juan Hotel

Photo gallery

Guest reviews

4.1 / 5Very Good
2,699 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

Explore the area

Popular LocationPier 31 min walk
Popular LocationPort of San Juan1 min walk
Popular LocationTeatro Tapia3 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)20 min drive

Choose dates to view prices

  • Traditional Room, 1 King Bed, No View

    4.8/5 guest room rating

    Room amenities

    • 230 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, 2 Double Beds

    4.1/5 guest room rating

    Room amenities

    • 299 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Bay View

    4.5/5 guest room rating

    Room amenities

    • 299 sq ft
    • Bay view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 Bedroom, Balcony, Bay View

    Room amenities

    • 560 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed
    More details
  • Suite, 1 Bedroom, City View

    Room amenities

    • 480 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite, 1 Bedroom

    4.4/5 guest room rating

    Room amenities

    • 578 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed
    More details

About this area

San Juan

Sheraton Old San Juan Hotel is located on the waterfront and in a walkable area with good shopping. Teatro Tapia and Museo del Mar are cultural highlights, and some of the area's activities can be experienced at Pier 1 and Port of San Juan. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Snorkelling offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Visit our San Juan travel guide
Popular Location

What's nearby

  • Pier 3 - 1 min walk
  • Port of San Juan - 1 min walk
  • Pier 4 - 2 min walk
  • Teatro Tapia - 3 min walk
  • Canvas Art Gallery - 3 min walk

Getting around

  • Pinero Station - 11 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 20 min drive

Restaurants

  • Palio — 1 min walk

About this property

Sheraton Old San Juan Hotel

Bayside San Juan hotel in Old San Juan, walk to Port of San Juan
Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a conference centre are on-site. All 240 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts such as pillowtop beds and premium bedding. Guests will also find room service (during limited hours), coffee/tea makers and down duvets.
Sheraton Old San Juan Hotel offers 240 forms of accommodation with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, fridges and in-room massages can be requested. Housekeeping is provided on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: USD 25.65 per night
Discounted parking nearby

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 20 for adults and USD 16 for children
1 restaurant
1 bar
Room service available

Things to do

24-hour health club
Outdoor pool
Hot tub

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Microwave (on request)
Outdoor pool
Fridge (on request)
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

Computer station
Meeting rooms
Conference centre (8073 square feet of space)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Free cots/infant beds
Hypo-allergenic bedding
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Designer toiletries
Hairdryer
Shower/bathtub combination

Entertainment

42-inch LCD TV
TV/satellite channels
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Microwave (on request)
Fridge (on request)

More

Desk
In-room massage
Iron/ironing board
Laptop-compatible safe
Phone
Recycling

Policies

Check-in

Check-in between 3 PM and midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Renovations and closures

This property is closed from 30 April 2020 to 30 June 2020 (dates subject to change).

Pets

Pets stay for free
Dogs only
1 per room (up to 40 lb/18 kg)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night.
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
Discover
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18.53 per cent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 16 for children (approximately)
  • Valet parking fee: USD 25.65 per night (in/out privileges)
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • Refrigerator fee: USD 10 per night
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Sheraton Old San Juan Hotel
Sheraton Old Hotel
Sheraton Old San Juan
Sheraton Old
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
San Juan Sheraton
Sheraton San Juan
Old San Juan Sheraton
Sheraton Old Juan Hotel Juan
Sheraton Old San Juan Hotel Hotel
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel Hotel San Juan

Frequently asked questions

Guest reviews

4.1
Very Good
5 - Excellent
1,133
4 - Good
987
3 - Okay
354
2 - Mediocre
141
1 - Poor
84
4.4
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous location. Clean facilities. Wonderful staff.

Stayed 3 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved everything about this hotel...the staff, the location, the ammenities

Stayed 1 night in Mar 2020

2/5

    We were on a cruise ship that was not allowed to disembark in San Juan because of covid19. I was physically stuck on a ship and Sheraton denied a refund.

    Stayed 1 night in Mar 2020

    3/5

    • Liked: Staff & service

    We only stayed for one night...rooms are on the old side needing updates...but comforts enough. Rooftop pool was nice...bartender was fantastic! Staff was friendly and nice. Great location to walk to Raices for dinner.

    Stayed 1 night in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Bery clean modern property, within walking distance of everything in Old San Juan. They have complimentary bottled water and will bring you more at anytime. We booked at the last minute because the cruise we were on got canceled and they checked us in early so we didn't have to worry about anything. Everyone was ver friendly and helpful. We won't be staying anywhere else in San Juan.

    Stayed 2 nights in Mar 2020