Posted 17-Jul-2017 on Hotels
We stayed here for a wedding recently and although the rooms are nicely presented, reasonably spacious, comfortable and clean, we were not particularly impressed with the place. Apparently it has recently undergone a refit, and it seemed that the staff were still in need of some training.
We arrived at 12.00 for a wedding at 2.30, and expected to be able to get in to our room to be able to freshen up and change after a long journey, but were told that no rooms were available. The receptionist said that if we waited in the bar area then she would call us when the room was ready. At 1.30 we had still heard nothing so went back to reception to find that the room had been ready for a while!
Whilst waiting at the bar I decided to get some drinks, however the barman seemed to have other ideas. He was busying himself getting bottles out of a cupboard, and asked me to wait until he had finished that job before serving me! As more people arrived the bar service became worse, with only one member of staff on duty, and only eventually assisted by a manager.
Ordering food from the bar was another delight, with simple bar snacks and sandwiches taking over 35 minutes to arrive.
The service at the wedding reception was much better, and the evening bar service also good.
The hotel is clearly something of a wedding factory, and it seemed rather ironic that when checking out the next morning, the next guests were arriving for that days wedding and also looking for access to their rooms!