Search Hotels Near Chateau Guetsch, Lucerne

"Great hotel , great Location and very helpful staff. The hotel was minutes walk from the train station. It is in the central location of the old town and in walking distance to bus station. Katerina at the reception was so nice, professional and helpful. I really recommend this hotel. The only down side was that the elevator was very small and room was a little small."

"I got this bucket list trip in January. I was supposed to be there in April for four nights. I have a bad knee. He was in contact with them in regards to my amenities, including, but not limited to air conditioner, Wi-Fi, breakfast, lower room, a soundproof room, and a refrigerator as selected on the app Hotels.com. Upon my arrival, I was on antibiotics and dealing with extreme back pain. I laid down in my room and proceeded to go have dinner. When I came back to my hotel. I noted there was no air-conditioning. Have him been raised in Florida. It's accustomed to and that's why I chose this hotel. I called downstairs and they told me to turn on the fan and open the window. This is unacceptable that is not a comfortable way for me to sleep. I asked for a sister Hotel none was given. I had to wait till the morning to talk to the manager, Mike. He was not very helpful or sympathetic to the fact that I had three tours booked, a train ticket already purchased and I refundable and I was going to fly back on Delta on the beds. He said he'd be refunded for the three nights, although he should've in my opinion refunded for. I was on the phone for three hours trying to get a flight out of there. Hotels.com was no help and instead of two planes. I had to go on three planes. I couldn't get the bed. I was up 24 hours and I lost money. So instead of refunding the money as he said, he would the manager instead he charged me again. So I stayed one night and the 😞😔😒☹️😕🙁😥👎👎👎👎👎👎 "

"Very nice staff. The manager helped us to get around with information and provided free bus qr code "

"Great breakfast very clean rooms"

"Front desk staff very helpful, excellent service"

"Close to railway station "

"Hotel was very clean. Great location and friendly staff!!"

"This is a poorly designed old budget hotel describing itself as a boutique hotel. The room was tiny with the toilet a few feet directly next to the bed. There were strange vibrating noises heard at night. The room and bathroom did not smell fresh. The hotel is in 10 min walking distance to train and lake but not the best location."

"Excelente localización y personal muy amable. Desayuno muy completo."