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Overview of Palace Luzern

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Front of Property
Front of Property
Piano bar

Palace Luzern

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Explore the area

    Popular LocationGrand Casino Lucerne3 min walk
    Popular LocationHofkirche7 min walk
    Popular LocationLoewenplatz10 min walk
    AirportZurich (ZRH)53 min drive

Choose dates to view prices

About this area


Palace Luzern is located on a lake and in an area with good shopping. Loewenplatz and Saint Peters Church are notable landmarks, and the area's natural beauty can be seen at Lake Side Promenade. Richard Wagner Museum and Natur- und Tierpark Goldau are also worth visiting. Take the opportunity to explore the area for water adventures such as kayaking and other activities like golfing.
Popular Location

What's nearby

  • Grand Casino Lucerne - 3 min walk
  • Hofkirche - 7 min walk
  • Loewenplatz - 10 min walk
  • Bourbaki Panorama - 10 min walk
  • Glacier Garden - 10 min walk

Getting around

  • Lucerne Station - 16 min walk
  • Zurich Airport (ZRH) - 53 min drive


  • Restaurant Marlin — 1 min walk
  • Les Artistes — 1 min walk
  • Olivo - 3 min walk
  • China Restaurant Jialu National - 5 min walk
  • Restaurant Padrino - 6 min walk

About this property

Palace Luzern

5-star luxury hotel near Lake Side Promenade
This hotel features a full-service spa, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. All 129 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also appreciate thoughtful touches such as free minibar items and slippers.
Palace Luzern offers 129 forms of accommodation with free minibar items and a safe. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

PALACE Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (CHF 35 per night)
  • Off-site parking available (CHF 35 per night)
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: CHF 40 for adults and CHF 20 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)


  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference centre


  • Rooftop terrace


  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Turkish bath/hammam


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hairdryer


  • TV/satellite channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Free bottled water
  • Free minibar


  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing



Check-in from 3 PM - anytime
Express check-in


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of CHF 45 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 75.00 per day.
Free cots (infant beds)

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CHF 40 for adults and CHF 20 for children (approximately)
  • Airport shuttle fee: CHF 300 per vehicle (roundtrip)
  • Valet parking fee: CHF 35 per night
  • Nearby parking fee: CHF 35 per night
  • Pet fee: CHF 45 per pet, per night
  • A television is available for an additional fee
  • Rollaway bed fee: CHF 75.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne
Palace Luzern Hotel
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

Frequently asked questions

Is Palace Luzern pet-friendly?
Yes, pets are allowed at this property. There's a fee of CHF 45 per pet, per night.
How much is parking at Palace Luzern?
Valet parking is available for CHF 35 per night.
What time is check-in at Palace Luzern?
Check-in is from 3 PM - anytime.
What time is check-out at Palace Luzern?
Checkout is at noon.
Does Palace Luzern provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CHF 300 per vehicle applies.
Where is Palace Luzern located?
Located in the heart of Lucerne, this luxury hotel is within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 1 mi (2 km). Lucerne Station is 16 minutes by foot and Lucerne (QLJ-Lucerne Train Station) is 16 minutes.

Overall score and ratings



Rating 5 - Excellent. 151 out of 187 reviews
5 - Excellent 81%
Rating 4 - Good. 24 out of 187 reviews
4 - Good 13%
Rating 3 - Okay. 5 out of 187 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 187 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 187 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

5/5 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful Palace Luzern
The hotel must be the most fabulous on Lake Luzern. We joined a couple that arrived a week earlier and their experiences taking various tours made them valuable assets. We climbed to The Gutsch and had drinks and snacks, Wonderful views!!. The small city center is easy walking with lots of shops and beer.
Stayed 1 night in Oct 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old-school hotel on Lake Lucerne
Beautiful old-school hotel on Lake Lucerne with great views of the Alps. Great service - the real luxury hotel experience.
Stayed 5 nights in Sep 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Elegant hotel in a great location
The Palace Luzern is a beautiful hotel, lavishly decorated and on a prime piece of land on Lake Lucerne. Our room had been recently refurbished, and everything was very posh although it would have been better if they had upgraded the electrical circuitry to provide power at the desk area (we had to unplug a lamp to plug in our laptop). But...our room was on the top floor, in what was probably originally an attic, and the window wall slanted inward. That would be OK if it were a bigger room, but it wasn't and therefore meant we had to duck to walk between the bed and the desk area. The limited headroom was made worse by the window coverings, which draped out towards the room, taking up valuable floorspace/headroom. We did ask to move to another room, but the only room available hadn't been used recently and smelled musty. The staff was apologetic, but there were no good options.
Stayed 3 nights in Sep 2017

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