Title: Waldhotel by Bürgenstock Lake Lucerne Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Waldhotel by Bürgenstock Lake Lucerne Luxury hotel with full-service spa and health club ## Photo gallery for Waldhotel by Bürgenstock Lake Lucerne ![Couples treatment room(s), sauna, steam room, body treatments - Waldhotel by Bürgenstock Lake Lucerne (Ennetbuergen)](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/4f35e8f5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/7e0411b2-e748-49be-9bc6-f9a9538daf2d-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Breakfast, lunch and dinner served - Waldhotel by Bürgenstock Lake Lucerne (Ennetbuergen)](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/23d39328.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Alpine Deluxe Room with Terrace | Bathroom | Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead - Waldhotel by Bürgenstock Lake Lucerne (Ennetbuergen)](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/1c7c2c2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, steam room, body treatments - Waldhotel by Bürgenstock Lake Lucerne (Ennetbuergen)](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/db95f06c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near the Swiss Transportation Museum, Bürgenstock Hotels & Resort – Waldhotel & Spa offers golf, Pilates, and reflexology. The Verbena Restaurant is praised for its cuisine, and the lobby fireplace provides a cozy retreat. ## Reviews 9.4 Exceptional ## Popular amenities - Bar - Breakfast available - Parking available - Pool - Pet-friendly - Gym £573 includes taxes & fees 12 Jan - 13 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=30461241&PinnedHotelID=30461241&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Alpine Deluxe Room with Balcony ![Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/f6f5070c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Alpine Deluxe Room with Balcony 9.2 Wonderful 10 reviews ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free minibar items Smart TV Premium bedding - 430 sq ft - 1 bedroom - Valley view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Alpine Deluxe Room with Terrace ![Alpine Deluxe Room with Terrace | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/19f80af9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Alpine Deluxe Room with Terrace 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free minibar items Smart TV Premium bedding - 431 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Alpine Suite ![Alpine Suite | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/5bb5a73e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Alpine Suite ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free minibar items Smart TV Premium bedding - 861 sq ft - 1 bedroom - Valley view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Serenity Suite ![Serenity Suite | Living area | Smart TV, iPod dock, MP3 dock](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/aa3a043a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Serenity Suite ### Highlights Balcony Soundproofed Air conditioning Heating Connecting rooms available Free minibar items Smart TV Premium bedding - 1560 sq ft - 1 bedroom - Valley view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ### View all photos for Vitality Suite ![Vitality Suite | Premium bedding, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/31000000/30470000/30461300/30461241/e0d64fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Vitality Suite ### Highlights Balcony Soundproofed Fireplace Air conditioning Heating Connecting rooms available Kitchenette Full-sized fridge/freezer - 1625 sq ft - 2 bedrooms - Valley view - Sleeps 4 - 2 King Beds OR 4 Large Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEnnetbuergen-Hotels-Burgenstock-Hotels-Resort-Waldhotel-Spa.h30461241.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEnnetbuergen-Hotels-Burgenstock-Hotels-Resort-Waldhotel-Spa.h30461241.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.99626%2C8.37815&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2Iwf85LbMWbgbmRJePdEB0jhmDM=) Bürgenstock 30, Ennetbuergen, NW, 6363 #### What's nearby - Hammetschwand Lift \- 5 min drive \- 1.3 miles - Burgenstock \- 5 min drive \- 1.3 miles - Chapel Bridge \- 18 min drive \- 10.9 miles - KKL Lucerne \- 18 min drive \- 11.1 miles - Swiss Transportation Museum \- 21 min drive \- 12.4 miles #### Getting around - Stansstad Station - 14 min drive - Stans Station - 17 min drive #### Restaurants - ‪Nidair Restaurant Flugfeld - ‬10 min drive - ‪Lakeview Bar & Lounge - ‬2 min walk - ‪Spices - ‬2 min walk - ‪Verbena - ‬7 min walk - ‪Taverne 1879 - ‬4 min walk ## About this property ### Waldhotel by Bürgenstock Lake Lucerne Luxury boutique hotel near Hammetschwand Lift Located close to Swiss Transportation Museum and KKL Lucerne, Waldhotel by Bürgenstock Lake Lucerne provides a terrace, designer shops on-site and a hair salon. Adventurous travellers may like the Pilates, cycling and fitness classes at this hotel. Indulge in a hot stone massage, a facial and thalassotherapy at Waldhotel Spa, the on-site spa. The on-site restaurant, Verbena Restaurant, offers breakfast, lunch, dinner and children's meals. Yoga classes are offered at the health club; the property also has a library, dry cleaning/laundry services and a fireplace in reception. In addition to a bar and a business centre, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An indoor pool and an outdoor pool, along with sunloungers - Full breakfast (surcharge), bike hire and 2 indoor tennis courts - Valet parking (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station - Access to a nearby indoor pool, supervised childcare (surcharge) and 4 meeting rooms Room features All 137 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning. More amenities include: - Rollaway/extra beds (surcharge) and cots/infant beds (surcharge) - Rainfall showers, designer toiletries and deep-soaking baths - Smart TVs with premium channels - Balconies, electric kettles and heating ## Similar properties ![2 indoor pools, outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/30000/22000/21952/0be02d72.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bürgenstock Hotel & Alpine Spa Ennetbuergen - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 294 reviews £881 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=21952&PinnedHotelID=21952&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/31000000/30470000/30461700/30461669/42af2ddf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bürgenstock Hotels & Resort – Taverne 1879 Ennetbuergen - Breakfast included - Pet-friendly - Free WiFi - 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Pet-friendly - Free WiFi - Restaurant - Parking available 9.6 Exceptional 61 reviews £143 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=4531309&PinnedHotelID=4531309&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093663/ca1a3ca9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Belvédère Strandhotel Spiez - On private beach - Pool - Hot tub - Spa 9.2 Wonderful 346 reviews £207 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=1093663&PinnedHotelID=1093663&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1120000/1112000/1111905/83114424.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Chalet Merlischachen - Romantik Schloss-Hotel am See Kuessnacht - On private beach - Spa - Pet-friendly - Free WiFi 9.0 Wonderful 251 reviews £141 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=1111905&PinnedHotelID=1111905&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - 24-hour return airport shuttle on request for a surcharge - Parking on site (CHF 40 per night) - Valet parking on site (CHF 40 per night) - Extended parking on site (CHF 40 per day) - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CHF 45 for adults and CHF 45 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Verbena Restaurant ### Things to do - 2 indoor tennis courts - 24-hour gym - Bicycle rentals - Billiards/pool table - Designer stores - Fitness classes - Full-service spa - Indoor pool - Indoor pool (guest access) - Library - Outdoor pool - Outdoor pool (guest access) - Outdoor tennis court - Pilates classes - Sauna - Shopping - Steam room - Tennis lessons - Wine tasting room - Yoga classes ### Family friendly - Cot (surcharge) - Indoor pool - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Lockers - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 4 meeting rooms - Business centre - Conference centre ### Outdoors - In the mountains - On a lake - Pool loungers - Terrace ### Full-service spa - 12 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - In-room massages - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages - Thalassotherapy ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking ### More - 1 building - 9 floors - Banquet hall - Built in 2017 - Fireplace in lobby - Mediterranean architecture - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Cot (surcharge) - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Deep soaking bathtub - Designer toiletries - Dressing gowns - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - IPod dock - MP3 dock - Smart TV with premium channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Free stocked minibar ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Heating - Iron/ironing board - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: 100 per cent of room rate ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CHF 60 per pet, per night Service animals are welcome Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 225.0 per night. Cots (infant beds) are available for CHF 50.0 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 5.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately CHF 45 for adults and from CHF 45 for children - Airport shuttle fee: CHF 425 per vehicle (one-way) - Airport shuttle fee per child: CHF 425 (one-way) - Self-parking fee: CHF 40 per night - Valet parking fee: CHF 40 per night - Extended parking fee: CHF 40 per day - Pet fee: CHF 60 per pet, per night - Early check-in is available for a fee (subject to availability) - Late check-out fee: 100 per cent of room rate (subject to availability) - Crib (infant bed) fee: CHF 50.0 per night - Rollaway bed fee: CHF 225.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the heated pool This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Children under 16 years old are allowed in the SPA area and must be accompanied by an adult. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 7:00 PM Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub Children under 16 years old are not allowed in the spa without adult supervision ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars. ### Property is also known as Bürgenstock Hotels Resort Waldhotel Obbürgen Bürgenstock Hotels Resort Waldhotel Bürgenstock Hotels Waldhotel Obbürgen Bürgenstock Hotels Waldhotel Bürgenstock Waldhotel Bürgenstock Hotels Resort Waldhotel Ennetbuergen Bürgenstock Hotels Waldhotel Ennetbuergen Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen Ennetbuergen Bürgenstock Hotels & Resort – Waldhotel & Spa Hotel Hotel Bürgenstock Hotels & Resort – Waldhotel & Spa Bürgenstock Hotels & Resort – Waldhotel & Spa Ennetbuergen Bürgenstock Hotels Resort Waldhotel Bürgenstock Hotels Resort – Waldhotel Spa Bürgenstock Hotels Waldhotel Bürgenstock Waldhotel Burgenstock Hotels Waldhotel Waldhotel by Bürgenstock Bürgenstock Hotels Resort – Waldhotel Spa Waldhotel by Bürgenstock Lake Lucerne Hotel Waldhotel by Bürgenstock Lake Lucerne Ennetbuergen Waldhotel by Bürgenstock Lake Lucerne Hotel Ennetbuergen ## Frequently asked questions ### Does Waldhotel by Bürgenstock Lake Lucerne have a pool? ### How much does it cost to stay at Waldhotel by Bürgenstock Lake Lucerne? ### Is Waldhotel by Bürgenstock Lake Lucerne pet-friendly? ### How much is parking at Waldhotel by Bürgenstock Lake Lucerne? ### What time is check-in at Waldhotel by Bürgenstock Lake Lucerne? ### What time is check-out at Waldhotel by Bürgenstock Lake Lucerne? ### Does Waldhotel by Bürgenstock Lake Lucerne provide a shuttle to the airport? ### Where is Waldhotel by Bürgenstock Lake Lucerne located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Waldhotel by Bürgenstock Lake Lucerne Reviews ## Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 68 8 - Good 9 6 - Okay 3 4 - Poor 3 2 - Terrible 2 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.6/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Rohil 8 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Luxury beyond all else. ##### Rohil Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Antoinette 29 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Book for the best spa experience We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you. ![](https://a.travel-assets.com/ugc/hotel-reviews/5B8E165A3FEDE16B60780AC22CF7F3F0240126D91732870704240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/36D530DF87B6169EAF398ABF531FD2CF2122F8921732870704275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/18B28723ACAA1BD64DFFA7269E2A046F687227A81732870703813.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9C09362A8D2A74231013CB5EB7A6CFA6F5DFE8EF1732870704630.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Antoinette Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### maryam 23 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities got pink eye , rooms old , halls need renovations, service so bad , staff have attitude problems esp gabrielle from the cafe in Burgenstock hotel she was so bad ##### maryam Stayed 9 nights in Aug 2025 ### 10/10 Excellent #### Michelle 22 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities most beautiful spa ever. ##### Michelle Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Olga 6 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!! ##### Olga Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Ricardo 23 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Astonishing hotel. Felt like I was in a dream. ##### Ricardo Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Jaclyn 30 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience. ##### Jaclyn Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Farshid 20 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :) ##### Farshid Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Somayeh Sadat 7 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Pleasant ##### Somayeh Sadat Stayed 3 nights in Jun 2023 ### 8/10 Good #### Matthew 29 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Decent hotel Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less. ##### Matthew Stayed 3 nights in Aug 2022 ### 6/10 Okay #### Marina 11 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Majestic stay at Lake Lucern Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel. ##### Marina Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### leon 10 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning. ##### leon Stayed 3 nights in Jul 2023 ### 4/10 Poor #### Tom 3 Jan 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Not a 5 star feeling Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008\. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night. We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull. ##### Tom Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller 9 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unvergessliche Tage im Waldhotel Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr. ##### Verified traveller Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Mitja 17 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!! ##### Mitja Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Verified traveller 1 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 員工態度親切有禮，讓我們入住體驗非常愉快 ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Astrid 2 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Le SPA: formidable! le personnel aussi Le moins: peu de programmes TV - on pourrait imaginer également Netflix (même payant)!? ##### Astrid Stayed 2 nights in Apr 2022 ### 10/10 Excellent #### Susanne 19 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Der Infinity Pool hält was er verspricht. War ein sehr erholsamer Aufenthalt. Sehr schöner Spa mit grossem Bereich für Damen. Beste Frühstück ever. ##### Susanne Stayed 1 night in Sep 2021 ### 10/10 Excellent #### Verified traveller 28 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tolles Hotel, wunderschöne Landschaft! Alles einfach toll, der Blick aus dem Fenster ist atemberaubend und sieht jeden Tag anders aus. Service ist super und man kann richtig entspannen. Wir kommen auf jeden Fall wieder. ##### Verified traveller Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 13 Jun 2021 Liked: Cleanliness, staff & service Wunderschönes Hotel und sehr freundliches Personal ##### Verified traveller Stayed 1 night in Jun 2021 ### 10/10 Excellent #### Bianca 3 Jun 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Entspannung pur Wir haben unseren Aufenthalt in vollen Zügen genossen. ##### Bianca Stayed 1 night in May 2020 ### 10/10 Excellent #### Verified traveller 1 Jun 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Die Parkplatzgebühr sollte man bei den Zimmerpreisen evtl. überdenken! ##### Verified traveller Stayed 2 nights in May 2020 ### 10/10 Excellent #### Uluc 22 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel to relax. Very cozy very healty concept ##### Uluc Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Bernadette 13 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Der gesammte Aufenthalt war sehr schön! Einzig der Welcomdrink hat uns gefehlt, da wir sehr durstig angekommen sind und wir in der einzigen Bar, die offen war, kein Bierchen bekommen haben. Der Spa ist ausgezeichnet und richtig zum Geniessen, nettes Personal. ##### Bernadette Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Tomasz 7 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Just perfect! The hotel is just amazing. You can see that it is newly built, everything is spotlessly clean and neat, every single detail has been taken care of. It's one of the few integrated resorts in Switzerland with several restaurants, SPA, the view is just breathtaking. You could spend there a few days without even leaving the vicinity of the hotel. If I really have to find something to complain about it's probably the distance from the train station (it takes a while to get to the resort) and the fact that it was relatively empty at the time when we were there. ##### Tomasz Stayed 4 nights in Jan 2020 ## Expedia's Latest Trends ### Hotels > [Travel Lodge](https://www.expedia.co.uk/Lahore-Hotels-Travel-Lodge.h40196410.Hotel-Information) > > [Mercure Beaune Centre](https://www.expedia.co.uk/Beaune-Hotels-Mercure-Beaune-Centre.h6719.Hotel-Information) > > [The George](https://www.expedia.co.uk/Newark-Hotels-The-George.h28804247.Hotel-Information) > > [Metro Phoenix Extended Stay](https://www.expedia.co.uk/Phoenix-Hotels-Metro-Phoenix-All-Inclusive-Living.h73001320.Hotel-Information) > > [Hotels in Dubai Parks and Resorts](https://www.expedia.co.uk/Dubai-Parks-And-Resorts-Dubai-Hotels.0-n553248622847106103-0.Travel-Guide-Filter-Hotels) > > [Hotels near Old Man of Coniston](https://www.expedia.co.uk/Old-Man-Of-Coniston-Hotels.0-l6087987-0.Travel-Guide-Filter-Hotels) > > [Spa Hotels in North East](https://www.expedia.co.uk/North-East-Hotels-Spa-Hotels.0-0-d139151-tSpaHotels.Travel-Guide-Filter-Hotels) > > [CARD Hôtel](https://www.expedia.co.uk/Paris-Hotels-CARD-Hotel.h92092708.Hotel-Information) > > [Hotels in Bangkok](https://www.expedia.co.uk/Suvarnabhumi-Intl-Airport-Hotels.0-aBKK-0.Travel-Guide-Filter-Hotels) > > [The Crooked Inn](https://www.expedia.co.uk/Saltash-Hotels-The-Crooked-Inn-Inn.h3537219.Hotel-Information) > > [Résidence Club MMV l'Altaviva](https://www.expedia.co.uk/Tignes-Hotels-Residence-Club-MMV-LAltaviva.h23173276.Hotel-Information) > > [Hotels in Fort Lauderdale](https://www.expedia.co.uk/Fort-Lauderdale-Hotels.d601750.Travel-Guide-Hotels) > > [Spa Hotels in South Wales](https://www.expedia.co.uk/South-Wales-Hotels-Spa-Hotels.0-0-d6054274-tSpaHotels.Travel-Guide-Filter-Hotels) ### Flights > [Flights from London (LHR) to Beef Island (EIS)](https://www.expedia.co.uk/lp/flights/lhr/eis/london-to-tortola) > > [Flights from Yeovil](https://www.expedia.co.uk/lp/flights/5488/flights-from-yeovil) > > [Flights from London (LHR) to Braade (CFN)](https://www.expedia.co.uk/lp/flights/lhr/cfn/london-to-donegal) > > [Flights from Los Angeles (LAX) to Napa (APC)](https://www.expedia.co.uk/lp/flights/lax/apc/los-angeles-to-napa) ### Cars > [Car hire in Kumasi](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Kumasi.d1863.Car-Hire-Guide) ### Activities > [Things to do in Ashford](https://www.expedia.co.uk/Things-To-Do-In-Ashford.d4552.Travel-Guide-Activities) > > [Things to do in Benaulim](https://www.expedia.co.uk/Things-To-Do-In-Benaulim.d6047545.Travel-Guide-Activities) ### Packages > [Poprad Holidays](https://www.expedia.co.uk/Poprad.d6060251.Holidays-City-Breaks) > > [Oban Holidays](https://www.expedia.co.uk/Oban.d9144.Holidays-City-Breaks) ### Holiday Rentals ### General > [Visit Caves Beach](https://www.expedia.co.uk/Newcastle-Caves-Beach.dx6131833)