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Waldhotel by Bürgenstock Lake Lucerne

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Luxury
5.0 star property
9.4

Exceptional

Alpine elegance with mountain views

A serene alpine setting with breathtaking mountain views creates a dreamy atmosphere at this luxurious resort. Indulge in treatments at the intimate spas, savour farm-to-table cuisine at Verbena, and enjoy local tram rides.

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is £725
includes taxes & fees
16 Jun - 17 Jun
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9.6 out of 10, Exceptional, 312 reviews
The price is £1,041
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 60 per pet, per night
Service animals are welcome
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 225.0 per night.
Cots (infant beds) are available for CHF 50.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 5.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately CHF 45 for adults and from CHF 45 for children
  • Airport shuttle fee: CHF 425 per vehicle (one-way)
  • Airport shuttle fee per child: CHF 425 (one-way)
  • Self-parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per day
  • Pet fee: CHF 60 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Frequently asked questions

Does Waldhotel by Bürgenstock Lake Lucerne have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM to 7:00 PM.

How much does it cost to stay at Waldhotel by Bürgenstock Lake Lucerne?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Waldhotel by Bürgenstock Lake Lucerne on 16 Jun 2026 start from £725, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Waldhotel by Bürgenstock Lake Lucerne pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 60 per pet, per night.

How much is parking at Waldhotel by Bürgenstock Lake Lucerne?

Self-parking is available for CHF 40 per night. Valet parking is available for CHF 40 per night. Extended parking is available for CHF 40 per day.

What time is check-in at Waldhotel by Bürgenstock Lake Lucerne?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Waldhotel by Bürgenstock Lake Lucerne?

Checkout is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Waldhotel by Bürgenstock Lake Lucerne provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 425 per vehicle applies.

Where is Waldhotel by Bürgenstock Lake Lucerne located?

Situated near the airport, this luxury hotel is 1 mi (1.7 km) from Hammetschwand Lift, and within 12 mi (20 km) of Chapel Bridge and KKL Lucerne. Lucerne Town Hall and Grand Casino Lucerne are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 78 out of 95 reviews
Rating 8 - Good. 9 out of 95 reviews
Rating 6 - Okay. 3 out of 95 reviews
Rating 4 - Poor. 3 out of 95 reviews
Rating 2 - Terrible. 2 out of 95 reviews

Reviews

Verified

10/10 Excellent

Fuquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was impeccable! The staff were super helpful and friendly and made us feel at home right away. The stay was memorable and this place truly live up to the high standards.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mountain view was magnificent
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Latrinia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! The food was delicious I never had a meal that wasn’t short of excellent. The hotel was clean, beautiful and relaxing with all the fire places. The staff couldn’t have been nicer. Every one was friendly but the Chef who makes the best omelette was so spot. The head manager Natelie was super friendly and accommodated my every need. Selma salhi Was one of the best servers I ever had. This place is truly a 10 out 10. I’ll be back next Winter with my family!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book for the best spa experience

We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities, room comfort

Majestic stay at Lake Lucern

Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most beautiful spa ever.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Rohil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury beyond all else.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astonishing hotel. Felt like I was in a dream.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)
Stayed 2 nights in Jun 2023
Verified

2/10 Terrible

maryam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
got pink eye , rooms old , halls need renovations, service so bad , staff have attitude problems esp gabrielle from the cafe in Burgenstock hotel she was so bad
Stayed 9 nights in Aug 2025
Verified

10/10 Excellent

Somayeh Sadat

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel

Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Tom

Liked: Cleanliness, property conditions & facilities, room comfort

Not a 5 star feeling

Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night. We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles wunderbar
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Felix Beat

Liked: Cleanliness, staff & service, amenities
Ein rundum perfekter Aufenthalt
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unvergessliche Tage im Waldhotel

Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Mitja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工態度親切有禮，讓我們入住體驗非常愉快
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le SPA: formidable! le personnel aussi Le moins: peu de programmes TV - on pourrait imaginer également Netflix (même payant)!?
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Der Infinity Pool hält was er verspricht.

War ein sehr erholsamer Aufenthalt. Sehr schöner Spa mit grossem Bereich für Damen. Beste Frühstück ever.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel, wunderschöne Landschaft!

Alles einfach toll, der Blick aus dem Fenster ist atemberaubend und sieht jeden Tag anders aus. Service ist super und man kann richtig entspannen. Wir kommen auf jeden Fall wieder.
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Wunderschönes Hotel und sehr freundliches Personal
Stayed 1 night in Jun 2021