Hotel Des Balances

Photo gallery for Hotel Des Balances

Primary image
Balcony
Balcony
View from room
View from room

Overview of Hotel Des Balances

Hotel Des Balances

4.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Weinmarkt, Lucerne, LU, 6004

Explore the area

  • Popular LocationChapel Bridge3 min walk
  • Popular LocationKKL Lucerne8 min walk
  • Popular LocationLake Side Promenade10 min walk
  • AirportZurich (ZRH)53 min drive

Choose dates to view prices

About this area

Lucerne

Hotel Des Balances is located in Old Town Lucerne, a neighbourhood in Lucerne, and is in a shopping district and on the waterfront. Rosengart Collection and Lucerne Arts Museum are cultural highlights, and some of the area's activities can be experienced at Lucerne Ferry Terminal and Via Gottardo. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Lucerne Town Hall - 1 min walk
  • Mill Bridge - 3 min walk
  • Chapel Bridge - 3 min walk
  • KKL Lucerne - 8 min walk
  • Lake Side Promenade - 10 min walk

Getting around

  • Lucerne Station - 7 min walk
  • Zurich Airport (ZRH) - 53 min drive

Restaurants

  • Phanat Thai - 2 min walk
  • Li Tai Pe - 2 min walk
  • Mill’Feuille - 3 min walk
  • Tandoori - 3 min walk
  • Opus - 3 min walk

About this property

Hotel Des Balances

Luxury Lucerne hotel in Old Town Lucerne, walk to Chapel Bridge
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site. All 56 soundproofed rooms feature free WiFi and iPod docks. For a bit of entertainment, guests will find TVs with satellite channels, and other amenities include minibars and room service.
Hotel Des Balances offers 56 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property for guests who have not received COVID-19 vaccination
Hand sanitiser provided
Enhanced food service safety measures are in place
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 15 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CHF 33 per night)
  • Valet parking on site (CHF 33 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CHF 35 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business centre
  • Conference space (1970 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Restaurants on site

  • Restaurant Balances
  • Balances Lounge

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • iPod dock
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 15 days prior to check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CHF 70 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CHF 35 per person (approximately)
  • Self-parking fee: CHF 33 per night
  • Valet parking fee: CHF 33 per day (in/out privileges)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Des Balances
Des Balances Lucerne
Hotel Des Balances
Hotel Des Balances Lucerne
Des Balances Hotel
Hotel Balances Lucerne
Hotel Balances
Balances Lucerne
Des Balances Hotel
Des Balances Lucerne
Hotel Des Balances Hotel
Hotel Des Balances Lucerne
Hotel Des Balances Hotel Lucerne

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 414 out of 557 reviews
5 - Excellent 74%
Rating 4 - Good. 116 out of 557 reviews
4 - Good 21%
Rating 3 - Okay. 17 out of 557 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 557 reviews
2 - Poor 1%
Rating 1 - Terrible. 6 out of 557 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not expecting this great of a stay at Hotel Balances as it was out first time visiting Lucerne! Our expectations were somewhat high but our stay, location, convenience and everything was just so much more! Less than 10 minute walk from the train station, shopping area is literally a few minutes walk with fine dining (Hotel Balance has a Michelin star restaurant!), quick eats, Coop which is a must go for your water, soda, beer, snacks, etc. Truly exceeded our expectations. Our room balcony had pretty much one of the best view you can ask for. I would highly, highly recommend Hotel Balances for the first time visitors of Lucerne and for others as well! So glad my wife researched and chose this hotel for our stay I give this hotel a 10 of 10
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and amazing view from our room.
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful view, great staff and delicious food in the restaurant.
Stayed 3 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic room. Clean, quiet with beautiful view of the alps. So many nice, welcoming, friendly touches such as a personalized welcome card with delicious chocolate.
Stayed 2 nights in Mar 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing service.
Stayed 3 nights in Mar 2022