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Overview of Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

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2 indoor pools, outdoor pool
2 indoor pools, outdoor pool
2 indoor pools, outdoor pool
Flat-screen TV, fireplace

Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationHammetschwand Lift19 min walk
    Popular LocationBurgenstock3 min drive
    Popular LocationStanserhorn Cable Car17 min drive

Choose dates to view prices

Presidential Suite

  • 3315 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Penthouse

  • 1819 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Royal Suite (Buergenstock)

  • 5134 sq ft
  • Lake view
  • Sleeps 12
  • 1 Double Bed

Deluxe Room, Mountain View (Partial Lake/Mountain View)

5/5 guest room rating
  • 452 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Lakeview Bay Suite and SPA Access

5/5 guest room rating
  • 452 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Grand Suite (Buergenstock)

  • 958 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Senior Suite (Buergenstock)

5/5 guest room rating
  • 786 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Family Suite

5/5 guest room rating
  • 958 sq ft
  • Lake view
  • Sleeps 4
  • 2 King Beds

Suite (Spa)

5/5 guest room rating
  • 958 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

About this area

Ennetbuergen

Located in Ennetbuergen, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa is connected to the convention centre. KKL Lucerne and Swiss Transportation Museum are cultural highlights, and some of the area's activities can be experienced at Stanserhorn Cable Car and St. James Way. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snow tubing.
Popular Location

What's nearby

  • Hammetschwand Lift - 19 min walk
  • Burgenstock - 3 min drive
  • Stanserhorn Cable Car - 17 min drive
  • Swiss Transportation Museum - 40 min drive
  • Weggis Cable Car - 46 min drive

Getting around

  • Stansstad Station - 16 min drive
  • Stans Station - 25 min drive

Restaurants

  • Hafenrestaurant - 14 min drive
  • Aiola Harissenbucht Stansstad - 15 min drive
  • Brasserie Le Mirage - 15 min drive
  • Seerestaurant Belvédère - 16 min drive
  • Rungruang Thai Restaurant & Takeaway - 16 min drive

About this property

Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa

Luxurious ski hotel with ski-in/ski-out access
Enjoy direct access to the slopes and an outdoor pool at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa during the winter, and return in the summer for a round at the hotel's golf course. All 102 soundproofed rooms feature free WiFi and 24-hour room service. Guests can enjoy upscale touches, such as fireplaces and deep soaking bathtubs, along with Frette Italian sheets and pillow menus for a bit of added comfort.
Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa offers 102 forms of air-conditioned accommodation with fireplaces and free minibar items. Beds feature Frette Italian sheets. A pillow menu is available. Flat-screen televisions come with premium digital channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts. 2 indoor swimming pools and 2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Alpine Spa. Services include hot stone massages, sports massages, Swedish massages and manicures and pedicures. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • 9 holes of golf
  • 2 indoor pools
  • 2 indoor tennis courts
  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Ice skating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • 2 indoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Dry cleaning service
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski-in/ski-out access
  • Ski passes
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (107640 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception
  • Renovated entire property – August 2017
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Frette Italian sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Fireplace
  • Free newspapers (weekdays)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to March 4 2021 (dates subject to change):
  • Hot springs
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 60, per pet, per night, plus a deposit of CHF 60 per night
Dogs and cats only

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for CHF 225.0 per night.
Cots (infant beds) are available for CHF 50.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 6.10 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

Property is also known as

Buergenstock Hotel Ennetbuergen
Bürgenstock Hotels Resort Bürgenstock Hotel Alpine Spa
Bürgenstock Hotels Bürgenstock Alpine Spa Ennetbuergen
Bürgenstock Hotels Bürgenstock Alpine Spa
Buergenstock Hotel Alpine Spa
Buergenstock Hotel
Park Hotel Buergenstock Resort

Frequently asked questions

Can I cancel my reservation for free at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa and receive a full refund?
Yes, Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
As of 10 Apr 2021, prices found for a 1-night stay for 2 adults at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa on 11 May 2021 start from £933, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa have a pool?
Yes, this property has 2 Indoor pools, an outdoor pool and a children's pool.
Is Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa pet-friendly?
Yes, cats and dogs are allowed at this property. There's a deposit of CHF 60 per night and a fee of CHF 60 per pet, per night. Service animals are exempt from fees.
How much is parking at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Self-parking is free at this property.
What time is check-in at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Check-in is from 3 PM - midnight. After-hours check-in is not available.
What time is check-out at Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa?
Checkout is at noon.
Does Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CHF 950 per vehicle applies.
Where is Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa located?
Located in the mountains, this ski-in/ski-out hotel in Ennetbuergen is within 1 mile (2 km) of Hammetschwand Lift and Burgenstock, and is convenient for winter sports, such as cross-country skiing and snow tubing. Stanserhorn Cable Car and Klewenalp Cable Car are also within 9 miles (15 km).

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 105 out of 123 reviews
5 - Excellent 85%
Rating 4 - Good. 12 out of 123 reviews
4 - Good 10%
Rating 3 - Okay. 6 out of 123 reviews
3 - Okay 5%
Rating 2 - Poor. 0 out of 123 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 123 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Great evening at the oak Even beautiful if rainy
Stayed 1 night in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

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